L'imperial Palace

Recent Reviews: 2795

• User:Neal M

  Trip type: Couples

  Great tour and tour guide

  09 Apr 2026

  Says was an excellent tour guide and we enjoyed the tour and conversation.

• User:ahorna2026

  Trip type: Business

  very good

  09 Mar 2026

  Overall my stay was really pleasant. I even manage to make use of the spa on day two. I guess I should also point out that when I arrived I was first allocated to room 806 (if I'm not mistaken) and informed that "it was ready". When I went upstairs the room was not ready. I had to go back downstairs leave my baggage with the concierge and go to my meeting. The room which I finally got (810) was only available in the afternoon .

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• User:scottduncan2026

  Trip type: Business

  Imperial Palace Feb 26

  03 Feb 2026

  Superb hotel in a beautiful setting. Great service and wonderful food. Easy walking distance from centre along the picturesque lakeside.

• User:pchrist0

  Trip type: Family

  A place to stay in Annecy

  03 Jan 2026

  Great location, superb views of the lake, courteous staff, quiet and romantic hotel. A good location to explore the old town , the pont des amours, and cycle around the lake .

• User:erbjuniorbsb

  Trip type: Couples

  Disappointing Stay – Noise Issues and Poor Management Response

  15 Nov 2025

  My experience at this hotel was unfortunately far below expectations. After 10 PM, there was continuous dog barking and other guests speaking loudly in the corridor, making it impossible to rest. Quiet hours were clearly not respected.What made the situation worse was the hotel’s response. Instead of acknowledging the issue or offering a solution, the management’s position was dismissive and unhelpful. There was no effort to enforce basic noise policies or ensure guest comfort, which is a fundamental responsibility of any hotel.For a property that advertises comfort and tranquility, this was a very disappointing experience. I hope the hotel takes this feedback seriously and improves both its noise control and its attitude toward guests who raise legitimate concerns. Gabriele L, Service clients/Réception at Imperial Palace, responded to this review Dear Guests,Thank you for sharing your feedback with us.We totally understand your disappointment even because it has been an embarrassing situation for us too.We have tried, several time, to call the room where the dog was barking.Our Receptionist, on duty that night, even went up to the room with our Security staff but the owners were not in the hotel.They came back quite late.We are, as well, surprised about your opinion about the management's position dismissing and unhelpful.To protect you from the barking noise, our receptionist gave you another room which is 3 floors and 5 categories higher than the previous one.You had reserved a Classic Room, which was on the 4th floor and our receptionist gave you a Prestige Lake View Room on the 7th floor.Best regardsGabriele L.Customer Service Manager

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