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Hotel Plaza Biarritz Plage - Handwritten Collection

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Hotel Plaza Biarritz Plage - Handwritten Collection

locationFrance, Biarritz

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About Hotel Plaza Biarritz Plage - Handwritten CollectionAbout Hotel Plaza Biarritz Plage - Handwritten Collection

Location

Centrally located in Biarritz, this hotel is right on the beach.

Facility

The hotel has a lift and features 69 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service and a laundry service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Many units feature a sea view, which creates a particularly lovely ambience. Rooms include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. A mini fridge and a tea/coffee station are standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including tennis, golf, snorkelling, diving, a gym, a spa and massage treatments. A casino offers fun and entertainment.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Hotel Plaza Biarritz Plage - Handwritten Collection Amenities at Hotel Plaza Biarritz Plage - Handwritten Collection

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Diving

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      Golf

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      Gym

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

58

Very Good

12

Average

7

Poor

3

Terrible

2

Recent Reviews: 82

  • User:davidsI4816UZ

    Trip type: Couples

    Unbelievable views over Biarritz beach. Phenomenal location

    rating22 Oct 2025

    We were lucky enough to have the best room in the hotel room 306 the view over Biarritz beach were worth every penny..Yes you pay for the view, but it’s probably the only time you’re going to be there…Just do it.. Thuy Vu, General Manager at Hotel Plaza Biarritz Plage - Handwritten Collection, responded to this review Dear Sir,Thank you so much for your wonderful review! We’re thrilled that you enjoyed the breathtaking views from room 306 and made the most of our exceptional location right by Biarritz beach. It’s always a pleasure to know that our guests feel their experience is truly worth it.Your enthusiasm means a lot to us, and we hope you’ll have the chance to return for another memorable stay, whether it’s a once-in-a-lifetime visit or the beginning of many more!Yours sincerely, Thuy VU General Manager

  • User:Helena S

    Trip type: Couples

    Fantastic hotel 100% recomend

    rating02 Oct 2025

    Stayed for one week, Hotel is beautiful art Deco design, clean,fresh,inviting, spacious rooms,everything you need is there, staff are absolutely incredible, warm,welcoming friendly, nothing is to much trouble, wonderful selection of breakfast items,& drinks available, great location for buses, beach & town .definitely recommend, & would stay again Thuy Vu, General Manager at Hotel Plaza Biarritz Plage - Handwritten Collection, responded to this review Dear Madam,Thank you so much for your wonderful review! We're absolutely delighted to hear that you enjoyed your stay with us at Hôtel Plaza Biarritz Plage. It means the world to us that you appreciated our Art Deco design, spacious rooms, and the warm hospitality of our team. We’re thrilled that our breakfast selection, location, and overall atmosphere made your visit so memorable.Your kind words are truly motivating for all of us, and we can’t wait to welcome you back for another fantastic stay by the beach.Yours sincerely, Thuy VU General Manager

  • User:Rob M

    Trip type: Family

    Do not stay here on a hot day

    rating31 Aug 2025

    If you are going to stay in the hotel, make sure you do not stay on a hot day, because the air-conditioning system in the Plaza Biarritz is not fit for purpose. The air-conditioning stopped working in my 11-year-old daughter’s room and she collapsed due to overheating during the night as the room got so hot. We had to rush her to the emergency hospital doctor’s at 6am. Thank goodness for the Air France crew who happened to be in hotel reception who have her some medication to help!At the time the hotel was full, the manager was very apologetic, who gave us one single camp bed, but we were not moved for the next night. Suffice to say, the air-conditioning stopped working again, and I got hardly any sleep.On the third night, they moved my wife and daughter to another room, but this time the air-conditioning in the first room (we had two rooms) stopped working. Most of the staff we spoke to, the maintenance and air-conditioning engineers (we saw them) all agreed that there was an issue with the air-conditioning. It seems guests at the hotel have a lot of problems. It was very clear to us that it is old and unstable, and needs replacing.What made our situation worse was the manager then offered to discount a third off one of the rooms for the duration of the stay, which we thought was fair considering we had practically no sleep at the hotel. However, it turned out he had lied to us, because as soon as we left, his boss overruled him, with a 15% off one night of one room offer. Eventually he relented and gave us 50% off just one night of one room, despite we had hardly slept because of the issues. His attitude was appalling, and he even told us we should be grateful that we had a bed! He behaved as though we were refuges, not guests paying a lot of money for a supposed four star hotel!He even claimed that he had spoken to my 11-year-old daughter and that she had told him she was fine. This I found extremely disturbing as he did no such thing. He did not speak to her and I question what made him claim this.The whole experience was appalling, and it seems that money is the driving practice with this hotel, with profit coming before guests. The manager’s emails all ignored the points I raised and the gaslighting from them was incredible - constantly trying to change the facts. I suspect there will be some sort of excuse reply from them below, but don't believe a word. We couldn’t wait to leave.

  • User:Guide822102

    Trip type: Couples

    Deceiving advertising, poor service

    rating17 Aug 2025

    I am very disappointed in my recent stay at Hotel Plaza Biarritz Plage. First, we were unable to check-in early, which is fine, but they told us to come back at the normal check-in time of 3pm. By 3:30pm, our room was still not ready. Then when we were finally able to get into our room, which was advertised as a Deluxe Room with Ocean View, it was extremely disappointing to see that our room directly faced into another dilapidated hotel -- NOT an ocean view unless you opened the doors and craned your head around to see a sliver of water through buildings and a casino. The service was also bad. Cleaning staff did not take our dirty towels which were on the floor of our room, nor the dirty coffee cups and champagne glasses. They also left some cleaning supplies in our bathroom. It's clear they do not do checks of each room to ensure they have cleaned properly. While the overall hotel is cute and has a nice boutique vibe, it did not live up to the $550 USD per night that we paid.

  • User:ailzgleeson

    Trip type: Couples

    Paradise

    rating30 Jun 2025

    Absolutely Devine stay at this hotel. Beautiful decor and the staff were so friendly, welcoming and helpful . The hotel is spotless and a few steps from the beautiful beach. The location is so central to all the shops, bars and restaurants. We had a fantastic stay and will 100% return. Thuy Vu, General Manager at Hotel Plaza Biarritz Plage - Handwritten Collection, responded to this review Dear Madam,Thank you so much for your beautiful words. We’re absolutely thrilled that your stay at Hôtel Plaza Biarritz Plage felt like paradise and that you enjoyed everything from our elegant decor and spotless rooms to our central location just steps from the beach.It’s especially rewarding to hear that our friendly and welcoming team helped make your experience so memorable. Knowing that you plan to return means the world to us.We’ll be waiting with open arms for your next visit to Biarritz!Please accept our highest regards.Thuy VU General Manager

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