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La Reserve

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La Reserve

locationUrrugne Saint Jean de Luz, Biarritz

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About La ReserveAbout La Reserve

Location

Centrally located in Saint-Jean-de-Luz, this hotel is about 800 m from the sandy beach.

Facility

The hotel has a lift and features 41 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a babysitting service, a childcare service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Sun loungers and parasols are available on the sun terrace. Outdoor sports available at the hotel include tennis or, for a fee, cycling/mountain biking, golf and horse riding. Sport and leisure facilities at the hotel include a gym, table tennis and badminton. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and thalassotherapy treatments. The hotel has a number of entertainment facilities available, including an entertainment programme, live music, a dance club and a casino.

Meals

A restaurant, a café and a bar are available to guests. Half board is offered as a catering option. Breakfast, lunch and dinner offer many delicious options. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at La Reserve Amenities at La Reserve

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Badminton

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      Children's Pool

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Horse Riding

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

800 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

705

Very Good

349

Average

99

Poor

47

Terrible

22

Recent Reviews: 1222

  • User:ysolowie

    Trip type: Couples

    Getaway to Hemingway's sea resort ... Relive the "Lost Generation"

    rating06 Jan 2026

    Excellent hotel with wonderful restaurant, sea views, grounds..... This part of France is incredibly beautiful and offers everything.... Great sea food, basque cuisine, trips onto the pyrenees, basque Pelota (baseball), markets, tapas, history (King Luis XIV) marriage to Spanish Queen, basque music festivals, casinos at Biarritz. No wonder Hemingway/Fitzgerald and friends spent so many memorable summers here.You will find this place more authentic than the Santander/Bilboa/etc Muriel Bouché, Directeur général at Hotel La Reserve, responded to this review Dear Ysolowie,Thank you for sharing your experience at La Réserve.We are delighted that you enjoyed the hotel, the restaurant, the sea views and the authenticity of the Basque region.We look forward to welcoming you again.Best regards,

  • User:DndG

    Trip type:

    Great hotel and location to visit Saint Jean de Luz

    rating20 Jul 2025

    Stayed here for 4 nights and it had a perfect location, close enough to walk into Saint Jean de Luz, but far enough away for sea and tranquility. The hotel is of a high standard, a little pricey but worth it. It has a fantastic infinity pool, and excellent restaurant on site. Breakfast is superb. Will certainly return. Muriel Bouché, Directeur général at Hotel La Reserve, responded to this review Dear DndG,Thank you so much for your lovely review and for choosing our hotel for your stay in Saint Jean de Luz.We are delighted to read that you appreciated the calm and ideal location, as well as the high standards of our establishment.It’s a pleasure to know that you enjoyed the infinity pool, our restaurant, and the breakfast. We will be sure to share your kind words with the team.We truly hope to welcome you back again soon for another memorable experience by the sea.Kind regards,

  • User:Claus K

    Trip type:

    4-days stay in the LA RESERVE...

    rating18 Jun 2025

    - excellent hotel with great service and great location (pool or beach within 15mins walk)- nice park- friendly staff Muriel Bouché, Directeur général at Hotel La Reserve, responded to this review Dear Claus K,Thank you very much for your kind review and for taking the time to share your impressions of your recent stay with us.We are delighted that you enjoyed the peaceful surroundings, the proximity to the beach and pool, and especially the service provided by our friendly staff. Your satisfaction is our greatest reward.We hope to welcome you back soon for another relaxing stay at La Réserve.Warm regards,

  • User:TravelbugPaloAlto_CA

    Trip type: Friends getaway

    Beautiful view, great staff, very good food, lovely stay.

    rating20 May 2025

    Had a lovely stay at the hotel for 8 nights with a group of friends. The staff here was outstanding - friendly, kind, always accommodating and helpful. Especially Christophe who assisted me with several items. The view and location are outstanding. Food was terrific. Rooms are very comfortable and decent sized. Loved listening to the waves from my balcony. Beautiful, easy walk to town. Will definitely return! Muriel Bouché, Directeur général at Hotel La Reserve, responded to this review TravelbugPaloAlto_CA,Thank you so much for your wonderful review. We’re delighted that you and your friends had such a lovely stay with us. Christophe and the entire team are truly grateful for your kind words – it means a lot.We’re thrilled that you enjoyed the food, the view, and the peaceful sound of the waves from your balcony. Your satisfaction is our greatest reward.We look forward to welcoming you back on your next trip.Kind regards,

  • User:Niklas T

    Trip type: Family

    Disappointing Stay Due to Poor Service and Maintenance Issues

    rating01 Aug 2024

    We recently stayed at La Réserve in St Jean-de-Luz and was quite disappointed with our experience. The hotel's location and views are undeniably beautiful, but unfortunately, the service and maintenance issues overshadowed these positives.First, the service was subpar. Throughout our stay, the staff seemed quite indifferent to our needs and appeared either stressed or bored.The restaurant, which has received great reviews, was a mix of highs and lows. The food was overall good but the service ruined much of the experience; our waiter forgot our drinks, food was served untimely and side dishes were never to be seen.The most significant issue was the broken air conditioning unit in our room. Not only was it ineffective in cooling the room, but it also leaked water. This resulted in a wet suitcase. The hotel's response to this was that we could use their dryer, free of charge. Despite the lovely setting, these issues made our stay far less enjoyable than anticipated. Until the management addresses the service and maintenance problems, I cannot recommend La Réserve. A disappointing experience overall. Muriel Bouché, Directeur général at Hotel La Reserve, responded to this review Dear Niklast677, Thank you for your stay at La Réserve and for taking the time to share your impressions with us. I am sorry to read that your stay was on the whole disappointing. Our staff who are normally thanked for their warm welcome and availability try to give the best to all our customers. I am sorry if you did not perceive it. We would also like to apologise for the air conditioning problems you experienced in your room. We hope to be able to welcome you again in our establishment so as not to remain on such a reserve. Kind regards

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