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Sure Hotel By Best Western Biarritz Aeroport

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Sure Hotel By Best Western Biarritz Aeroport

locationFrance, Biarritz

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About Sure Hotel By Best Western Biarritz AeroportAbout Sure Hotel By Best Western Biarritz Aeroport

Location

The hotel is just around 3 km from the city centre and beaches of Biarritz. It is approximately 200 m from the airport. The location is ideal for everyone who is interested in the tourist sights and in exploring the Basque country.

Facility

75 non-smoking rooms are located on 3 storeys and can be reached by lift. The reception desk is open round the clock. Amenities at the hotel include a baggage storage service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a childcare service, 24-hour room service, a laundry service and a coin-operated laundry. A business centre with fax machine, projector and photocopier is available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Separate bedrooms are available. A desk is provided. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Fine weather can be enjoyed on the terrace. After an eventful day, guests can work out and recharge in the gym.

Meals

Dining facilities include a restaurant, a breakfast room, a café and a bar. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Sure Hotel By Best Western Biarritz Aeroport Amenities at Sure Hotel By Best Western Biarritz Aeroport

  • Facilities

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Bicycle Cellar

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      Café

    • -

      Car Park

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      Conference Room

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      Disability-friendly

    • -

      Games room

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      Garage

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Newspaper kiosk

    • -

      Pets

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

    • -

      Protective equipment for employees

    • -

      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      à la carte Dinner

    • -

      à la carte Lunch

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      Breakfast Buffet

    • -

      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

    • -

      Diving

    • -

      Golf

    • -

      Gym

    • -

      Sun terrace

    • -

      Surfing

LocationLocation

Map preview

Around this property:

Tourist Centre

4 km

Sea

4 km

City Centre

4 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

178

Very Good

245

Average

83

Poor

29

Terrible

21

Recent Reviews: 556

  • User:mo462

    Trip type: Couples

    Great Staff make this place

    rating19 May 2026

    Great, happy staff working here. We were so impressed with our male receptionist who greeted us warmly on the 19th of May. We had a lovely little meal in their restaurant/café with excellent food at great prices. The rooms are a bit basic but really it’s only a place you’re staying in for one night and it is a seven minute walk from the airport which is perfect for us to catch a bus into San Sebastián the following day.

  • User:717davie

    Trip type: Couples

    One night stay

    rating02 May 2026

    Booked here for an early morning flight as the hotel is next to the airport check in was good as we got into our room early we had to pay the city tax €5.The only downside was no fridge but that was ok for a one night stay.Good bus service into town and beyond so would be a good base AUDREY LASSALLE, Directeur général at Sure Hotel By Best Western Biarritz Aeroport(Ex.Interhotel Amarys), responded to this review Hello Davie,We’re delighted that you found our location convenient, particularly given our close proximity to Biarritz Airport.We’re pleased to hear that the check-in process went smoothly and that the efficient bus service made your stay easier. I have taken note of your suggestion regarding the addition of a fridge in the room.I hope you enjoyed the region at this time of year. We look forward to seeing you again soon. Audrey Lassalle,General Manager Sure Hotel by Best Western Biarritz Aeroport+ 33 5 59 01 04 04

  • User:John W

    Trip type: Couples

    Worst stay and trip delay on record

    rating14 Sept 2025

    The staff is incomplete and bot willing to take responsibility for their mistakes. The manager checked me in and left my passport in the scanner overnight which caused me a two hour delay and added fuel and toll expenses the next day. This made this relatively inexpensive room at least 3 times more expensive than the posted price. They were not willing to do anything to reimburse my expenses. The staff was curt in their attitude. I will choose another brand on my next visit to the region. AUDREY LASSALLE, Directeur général at Sure Hotel By Best Western Biarritz Aeroport(Ex.Interhotel Amarys), responded to this review Hello John,First of all, I would like to make it clear that I fully accept responsibility for the mistake I made. That said, mistakes are human, and I contacted you immediately as soon as I realized what had happened. I even offered to send you the item by mail, but you preferred to turn back.However, what is unacceptable is the shouting and aggression you displayed towards my team when you returned. There are respectful ways to address people without being aggressive.I would also like to remind you of the content of your other comment posted on another internet platform, in which you call for my “dismissal from my position as Director due to my incompetence.” This reaction seems disproportionate to say the least...Consequently, I would appreciate it if you would refrain from returning to our establishment in the future. Audrey Lassalle,General Manager Sure Hotel by Best Western Biarritz Aeroport+ 33 5 59 01 04 04

  • User:John N

    Trip type: Couples

    Very restful hotel

    rating31 Jul 2025

    Away from the city and quiet although near the airport great place to explore Biarritz and surrounding towns Free parking 🅿️. Well appointed rooms with ACWe were here for five nights

  • User:RomanRemains

    Trip type: Couples

    A friendly and efficient hotel - good value for money too

    rating29 Jun 2025

    Very convenient for the airport. Rooms are clean and comfortable. Staff are welcoming and friendly. Breakfast was very good and plentiful. The bar prices were reasonable too. I would not hesitate to stay here again. Good value for money. AUDREY LASSALLE, Directeur général at Sure Hotel By Best Western Biarritz Aeroport(Ex.Interhotel Amarys), responded to this review Hello Roman,Thank you very much for your excellent review of your stay at the Sure Hotel Biarritz Aéroport.Your appreciation of our friendly and welcoming team is very touching.We are delighted that the cleanliness and comfort of our rooms lived up to your expectations.The Basque Country is full of wonders to discover and we would be happy to welcome you back for another unforgettable stay.Audrey Lassalle,General Manager Sure Hotel by Best Western Biarritz Aeroport+ 33 5 59 01 04 04

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