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Novalis Hotel

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Novalis Hotel

locationGradignan, Bordeaux

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About Novalis HotelAbout Novalis Hotel

Location

This hotel warmly welcomes guests in Gradignan.

Facility

The hotel has 20 rooms. English- and French-speaking staff are happy to assist and advise. The hotel provides a TV room, a 24-hour security service, a conference room, a fax machine, a banquet hall and a smoke alarm. Services include a drinks machine. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Complimentary newspapers are available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A desk is provided. A telephone and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours.

Meals

The dining area includes a restaurant and a bar. Breakfast and lunch offer culinary delights every day.

Amenities at Novalis Hotel Amenities at Novalis Hotel

  • Facilities

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Car Park

    • -

      Conference Room

    • -

      Disability-friendly

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Protective equipment for employees

    • -

      Social distancing regulations

    • -

      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

30

Very Good

41

Average

13

Poor

5

Terrible

4

Recent Reviews: 93

  • User:coloko

    Trip type: Solo travel

    Other hotels close by may be a better option.

    rating07 May 2023

    The hotel calls itself a boutique hotel, but being a boutique hotel is quite something different than choosing a theme and decorating accordingly. It is however conveniently close to the Autoroute and that is the major attraction of the hotel.Things that are OK: the bed is quite comfortable, shower is okay, breakfast offers few options but is fine. Coffeemaker in the room is a plus.Not so good: cleanliness, the blackout curtains only work if you keep the windows closed and the air conditioning on. Window open means a lot of ambient light. Reception closes at nine.I’m under the impression that better options are available close by. Not recommended. Carole Balance, Directeur général at Logis Hotel Novalis, responded to this review Madam, Sir,Thank you for taking the time to share your experience at Novalis Hotel.We are delighted that you enjoyed our convenient location near the motorway, the comfort of our beds and our breakfast.We have noted your feedback regarding cleanliness and blackout curtains. We are sorry if these aspects did not meet your expectations. We will work on improving these aspects to make our guests more comfortable. Concerning the reception, we close at 9pm on weekends, but our team will always contact you to explain the arrival arrangements.As far as the notion of a boutique hotel is concerned, we emphasise the warmth of our welcome and the quality of our services. Each room is individually decorated and we listen to the needs of our guests to offer them a unique experience.We hope to have the opportunity to welcome you back and provide you with a more satisfying experience. CaroleOperations ManagerLogis Hotel Novalis05 57 35 37 80

  • User:subMarine1951

    Trip type:

    Safety first???

    rating06 Jul 2021

    By arriving there was no staff and we could not enter the private parking, the exterior gate did not open. With the key we got from the keybox we could enter the hotel. But we found the postbox on the gate open with an entrance key of the hotel in it, so anyone could have entered/enter the hotel.After several phonecalls in which we had to insist (one person told us that we had to leave the car on the street) after a while someone from another hotel came and brought us to a nearby hotel where we could park the car safely. Took a 10 minutes walk in the rain back to the hotel.Not the service you expect when you arrive tired after a long journey. Problem is that there is no staff available who can solve the problems.

  • User:SALLYDOG52

    Trip type: Couples

    Handy clean hotel near airport and supermarket

    rating05 Aug 2020

    Stayed here at end of cycling tour on our way to Bordeaux airport. Arrived to find reception unmanned and the wall mounted check in machine which dispensed keys not working. Had to wait over an hour to get in . Aided by another French speaking guest who phoned for assistance.Room with kettle great . Cool . Air conditioning. Sad about the difficult check in . Staff friendly and helpful.

  • User:Tadsa

    Trip type:

    Awful hotel, rude staff - stay somewhere else!

    rating22 Aug 2018

    We did not originally book this hotel. We booked another via Booking.com and had it confirmed only to be told less than 24 hours before our booking that they had overbooked. This hotel is dreadful. The Receptionist on arrival was extremely rude and unaccommodating. The decor is laughable - like something out of the Hotel Inspector BEFORE she makes changes! They gave us one paper coffee cup between the 3 of us. The room was NOT large enough to accommodate a family. The lighting was inadequate. There was no bar, no restaurant, no facilities other than a vending machine with chocolate bars in it.To cap it all, we had to leave early the next day to catch our flight from Bordeaux and found that the exterior gate was locked. There are no staff on site at all and we were starting to panic. Then I noticed a small sign written in French that I managed to translate which said that the code to let yourself out is on the room key. What a farce!This hotel calls itself a "boutique" hotel and thinks that it is quirky. I love the idea of somewhere very individual and with character but this establishment does not achieve that. Appalling customer service too.

  • User:Jerome95

    Trip type: Business

    Easy stop and good food

    rating10 May 2014

    Located close to the motorway, this hotel provides a very good level of services : room clean and wide, staff friendly and taking care, good food for an evening dinner in the middle of a kind of industrial estate area. On a business point of view, this is the kind of place you may look for as a convenient travel stop

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