Hotel De Bourbon - Mercure Bourges

Recent Reviews: 768

• User:Dutch-Mikey

  Trip type: Couples

  Top hotel

  31 May 2026

  Great place. It's located about 10 minutes walk to the cathedral, and the building itself is an old monastery. It's beautifully located, with big enough rooms, a very comfortable bed, good shower, great facilities and 2 parking spaces (one for the restaurant or for charging EVs, one for guests. Neither are shaded, so if it's hot out there, your car will be an oven.The airco in the room is decent, but it does not bring the temperature down enough for hardcore Americans. Staff are very friendly and helpful. Breakfast is more or less okay, their bacon is made very strangely and quite cold. There's a decent amount of food there, but not over the top as in some other Mercure hotels.The restaurant, not belong to the hotel, is great.

  Read more

• User:Nicolle S

  Trip type: Couples

  Stylish hotel with many perks!

  22 May 2026

  The hotel was very convenient for our trip from the Alps to Paris and to see some of the Loire Valley along the way. The parking was very convenient, the outside courtyard was peaceful and the breakfast was tasty. As there is currently a little heat wave in the area, it was really nice to be able to lower the A/C to a comfortable level for sleeping. So many hotels in Europe centrally control the A/C and it’s terrible for sleeping. We slept so comfortably despite the heat. Mathieu Genoud, General Manager at Hotel de Bourbon - Mercure Bourges, responded to this review Dear Guest,Thank you very much for your excellent rating and for taking the time to share such detailed feedback.We are delighted to read that our hotel was a convenient stop during your journey and that you enjoyed the comfort of our parking facilities, the peaceful courtyard, and our breakfast. We are especially pleased that you were able to rest comfortably despite the heat, as we understand how important a good night’s sleep is while travelling.Your kind words mean a great deal to our teams, and we truly hope to have the pleasure of welcoming you again on a future trip.Kind regards,AmandineAssistant Manager

  Read more

• User:Katy C

  Trip type: Solo travel

  Dreadful! Dirty and disgusting. Awful service on a very busy road.

  10 Oct 2025

  A very small and dirty room on a very busy road. This is definitely not the standard I expected from a 4 star hotel and I have complained to the management. After a 5 hour drive to get there I was exhausted. The other room had a terrible sewage odour upon entering it and I requested to be moved. I was told that the room was the only one left available and that it was either that or nothing.I travelled solo from the UK en route to visit a friend. I travelled with my cockapoo. I am 69. I had to hold my dog, pull my luggage, balance a carafe of water into the lift and nobody helped me. They just sat at the reception and were angry that I had asked for a different room. I informed the hotel in advance that I was bringing my cockapoo but I had to ask them to give me a dog bowl for the room and pleaded with them not to make me stay in a room furthest from the exit, in case he needed to go out during the night. The service at this hotel was terrible and I wasn’t the only one who thought so either.I didn’t shower in the morning because it was so dirty. The only chair in the small room was filthy and I couldn’t sit on it. The window was closed but the road traffic was so bad I couldn’t sleep at all.I’ve never stayed in a 4 star hotel that only provided a sachet of powered coffee and two paper cups before either.I paid 175 euros for the ordeal! The following night I stayed at Chateau Chissey, also a 4 star hotel. My room was immaculate, a coffee machine with coffee pods provided, a warm welcome and first class hospitality. The room was 120 euros. I also stayed at the Pavillon Henry IV hotel in St Germain en Laye during this trip. Also a 4 star hotel. Again it was immaculately clean and comfortable and coffee and China cups and saucers were provided as well as fluffy robes and slippers.The Mercure Bourges management agreed that it was a filthy room and if I had asked them at reception they would have given me a cup and saucer! So be warned of travellers coming from the UK going south, avoid this dirty and noisy hotel like the plague. There are plenty of hotels that are 4 star hotels en route where you will be treated with respect and given a clean room and a friendly welcome. Mathieu Genoud, General Manager at Hotel de Bourbon - Mercure Bourges, responded to this review Bonjour Madame,Nous regrettons sincèrement que votre séjour n’ait pas répondu à vos attentes, malgré les efforts fournis sur place pour vous proposer plusieurs alternatives.Étant donné que nous avons déjà pris le temps de répondre de manière détaillée à votre premier commentaire publié sur une autre plateforme, ainsi qu’à vos mails, nous ne nous étendrons pas davantage ici.Nous aurions souhaité que vous exprimiez cette insatisfaction lors de votre séjour, ce qui nous aurait permis de réagir immédiatement et de trouver une solution adaptée.Nous prenons bien sûr en compte les éléments que vous mentionnez. Nos équipes restent engagées chaque jour pour offrir un service de qualité à tous nos clients.Nous vous souhaitons de meilleurs séjours pour vos prochains voyages.Cordialement,

  Read more

• User:Narid

  Trip type: Family

  Extremely disappointing and predominately rude staff

  29 Aug 2025

  May I caveat this review to say that it is only the second ever review I have written and the first was 20 years ago but we were so disappointed we felt compelled to write this.Also to say we stayed here last year and only had very good feedback. What a difference a year makes! We are a family of four and booked a suite - same as last year -when we had a room with two bathrooms and plenty of space. Be warned though, there is only one room like this and if you don’t know to ask then you can get ripped off with a small stuffy room with malfunctioning air conditioning- all for the same price! Onto the “air conditioning” - it was 40 degrees when we arrived and the room had had its air conditioning turned off - apparently the people before us had specifically requested this!? What ensued was farcical, well it would have been if it wasn’t 40 degrees! I visited reception twice to complain and a nice lady tried to help. Sadly though this meant an extremely rude man on reception ringing the room to tell me they had switched it back on and I was wrong and that the air conditioning was working perfectly (shocking customer service) and I was not giving it enough time - this is all while I had sweat pouring down my face. After 2 hours I called again but no helpful response so went back downstairs again and the nice lady on reception had to give me her fan! The room was a bearable temperature (not cold) by the time we left at 8am next morning.On top of all this we had a surly bar man who didn’t want to bring me a fresh glass for a new drink - he proceeded to put the glass out of my reach when it did come. He refused to make my husband a cocktail after 10.30pm starting he was done mixing cocktails for the night but the bar was still open?! My husband and my two sons who were chatting and reading their phones, were also told to keep the noise down, in an empty bar before 11pm. Such terrible customer service so we therefore cancelled our return booking for 2 weeks later and had a lovely time at a hotel who knows how to treat their paying guests. Suffice it to say we will never return. I have never been spoken to in such a way as the gentleman on Reception spoke to me - how can you be adamant the air conditioning is working properly when the room is unbelievably hot and refuse to move our room, stating that the hotel was full - I guess all the other guests knew better than to frequent the bar as we barely saw another person in this “full” hotel. Mathieu Genoud, General Manager at Hotel de Bourbon - Mercure Bourges, responded to this review Bonjour,Nous vous remercions d’avoir pris le temps de partager votre expérience, même si nous sommes sincèrement désolés de lire votre déception.Nous regrettons que votre séjour parmi nous n’ait pas répondu à vos attentes, d’autant plus que vous aviez été satisfait lors d’un précédent passage. Nous comprenons votre frustration et prenons note de chaque point que vous soulevez, même si nous nous permettons de nuancer certains éléments.Notre équipe met un point d’honneur à offrir un accueil chaleureux et attentif à chacun de nos clients, comme en témoignent la majorité des retours que nous recevons. Lire que notre personnel aurait été majoritairement impoli est donc aussi surprenant que décevant, et ne reflète pas le comportement que nous encourageons ni les valeurs de notre établissement. Cela dit, nous sommes désolés si certains échanges ont pu vous sembler maladroits ou inappropriés dans le contexte de votre ressenti.Concernant la climatisation : notre bâtiment, classé et ancien, dispose d’un système centralisé qui ne permet pas un réglage individuel de température dans chaque chambre. Nous faisons de notre mieux pour répondre aux attentes de chacun dans ces contraintes techniques. La climatisation était bien en fonctionnement au moment de votre venue, et nos équipes ont tout mis en œuvre pour vous assister, y compris en vous fournissant un ventilateur pour votre confort.Sur la question des chambres : nos suites existent en différentes configurations, toutes conformes à leur catégorie, et nous n’attribuons jamais une chambre en cherchant à "tromper" nos clients. Lorsque vous réservez, vous êtes bien informé du type de chambre, et nos équipes restent toujours disponibles pour préciser les détails si nécessaire.Sur l’expérience au bar, nous sommes désolés que le service n’ait pas été à la hauteur de vos attentes. Nos horaires de service sont fixés pour garantir la meilleure qualité possible, et il arrive parfois que certaines demandes ne puissent être satisfaites en fin de service. Cela dit, une attitude chaleureuse et professionnelle doit toujours être de mise, et nous veillerons à rappeler cela à nos équipes.Nous prenons vos remarques au sérieux et allons les partager avec nos équipes pour analyse et amélioration. Même si votre message est très dur, nous respectons votre ressenti et regrettons sincèrement que vous ayez quitté notre établissement avec cette impression.Nous espérons malgré tout avoir l’opportunité de vous accueillir à nouveau pour vous faire vivre une expérience plus conforme à vos attentes.Bien cordialement,Amandine Cheffe de Réception

  Read more

• User:BRUCE U

  Trip type: Couples

  Always a pleasurable stay

  30 Jun 2025

  We have stayed here before and it always meets our expectations. The rooms are comfortable with acceptable AC at this time of year. Coffee/tea facilities are available. Sadly the hotel has cut back on lotions in the bathroom. The hairdryer situation was ludicrous. The hotel asked the hairdryer not be used in the bathroom so we had to move the fridge in order to plug it near a mirror.We enjoyed a good dinner in the restaurant and as ever the breakfast has a large and varied selection.Available parking has never been a problem and it is secure.

  Read more