Grand Hotel Bristol

Recent Reviews: 1177

• User: Lucy H

  Trip type: Family

  Terrible stay and disappointing customer service

  ? Very disappointing for a supposed 4-star hotelWe booked this hotel expecting a comfortable 4-star experience, but unfortunately the reality fell well short of what was advertised.The room was particularly disappointing. We had booked what was described as a Junior Suite, but it was essentially a double room with a pull-out bed. Once the bed was pulled out, it blocked the only exit from the room,… Read more? Very disappointing for a supposed 4-star hotelWe booked this hotel expecting a comfortable 4-star experience, but unfortunately the reality fell well short of what was advertised.The room was particularly disappointing. We had booked what was described as a… Read more

• User: Hale W

  Trip type: Family

  Not a pleasant experience

  I visited with my family in August. We had two rooms. They were not well maintained rooms or particularly clean. There was hair in the plug hole, gunk around the shower curtain and hair on the carpet. Did not have a feel of having been cleaned well at all and the service at reception was unfriendly and not particularly welcoming. Overall very disappointing. Directeur d'exploitation, Autre at Gr… Read moreI visited with my family in August. We had two rooms. They were not well maintained rooms or particularly clean. There was hair in the plug hole, gunk around the shower curtain and hair on the carpet. Did not have a feel of having been cleaned well at all and… Read more

• User: Puds H

  Trip type: Friends getaway

  Not so Grand

  Grand Hotel, 4 star rating! No way, I paid extra for what was advertised as a premiere Room, I would hate to think what a standard room was like, the room had a horrible musty smell, the carpet was filthy , the main room light was one of those old outside lights that have a metal frame and was positioned on one of the walls! The wardrobe had metal mesh doors, a total mismatch of lamps around the b… Read moreGrand Hotel, 4 star rating! No way, I paid extra for what was advertised as a premiere Room, I would hate to think what a standard room was like, the room had a horrible musty smell, the carpet was filthy , the main room light was one of those old outside ligh… Read more

• User: Ian E

  Trip type: Couples

  As close to a 4 as I am to walking on the moon

  The exterior is lovely — unfortunately, that’s where it ends. The room is extremely tired and in need of a thorough clean. The toilet flush button was absolutely repulsive, and the scratched toilet seat didn’t help. Paper coffee cups in the room are not what you expect in a hotel that claims to be above 1–2 star level. Breakfast although very limited did its job. Service in the lounge was poor; th… Read moreThe exterior is lovely — unfortunately, that’s where it ends. The room is extremely tired and in need of a thorough clean. The toilet flush button was absolutely repulsive, and the scratched toilet seat didn’t help. Paper coffee cups in the room are not what y… Read more

• User: martinpjpatrick

  Trip type: Couples

  Convenient for Travellers arriving by Train.

  All though extremely convenient for Travellers arriving from By Train, The establishment is outdated still living in the 80s. Room on the 2nd floor very tired to include the furniture and facilities. Mouldy bathroom sealant and again outdated basin, overhead shower and WC. Dining room in the evening had poor ventilation. Upon entry you were hit with unpleasant cooking smells from the kitchen. I wo… Read moreAll though extremely convenient for Travellers arriving from By Train, The establishment is outdated still living in the 80s. Room on the 2nd floor very tired to include the furniture and facilities. Mouldy bathroom sealant and again outdated basin, overhead s… Read more