Best Western Plus Ajaccio Amiraute Hotel & Residence

Recent Reviews: 1528

• User:Philip S

  Trip type: Family

  Coach tour of Gorges du Prunelli, Corsica

  05 Nov 2025

  An excellent tour of the Prunelli Gorges of Corsica. Not the place to drive if you are nervous! Narrow roads with numerous blind bends.Beautiful scenery and plenty of stops to get photos.

• User:GrandTour27004747323

  Trip type: Family

  Awful hotel, shameful for a 4 star

  16 Jul 2025

  Extremely bad experience, no service. It's not worth 4 stars. A vacation completely ruined by a rotten hotel.Some employees are contemptuous. The cafeteria food is disgusting (microwaved meals) and still takes an hour to prepare?! And when you explain how bad it is, the employee laughs in your face...The rooms aren't available before 4 PM, you have to wait... It's very noisy, all day long and even during the night.Check-out is at 11 AM (5 hours to clean a room?!) but you're FORBIDDEN from eating in common areas. You have to eat in your room (which has already been vacated). Or at the cafeteria (see above).Breakfast is basic (no ordering possible, always the same food, coffees at the machine only, only two machine for fruit juices, mini-pastries are frozen...) Very far from my experiences at other Best Western Plus hotels.Room cleaning is half-baked (when it's done at all). Ants in the room, even in the bathroom... And no security: the balcony door doesn't lock (very dangerous with children), anyone can go up in the elevator (no key card needed). We had to ask to replace the shower soaps (dispenser, not even a real soap bar) and to bring us q tips (the front desk employee told us to come down and get them at reception. In a towel, perhaps?).No water bottles in the room. No snacks either... No room service either.No shutters in the rooms, only curtains that close halfway.A family with two young children: no help whatsoever. A German couple with a Louis Vuitton bag? They roll out the red carpet with a bellhop taking their suitcases. We had a suite, we paid €2000 for 5 nights; this is the last time I'll use a Best Western "Plus"...As for the location, it's in the middle of an industrial area. It's extremely dangerous to walk to the nearby Spar. The shuttle has fixed hours and doesn't run on Sundays, so it's recommended to take a taxi or rent a car. Angeline CARLI, Owner at Best Western Plus Ajaccio Amiraute, responded to this review Cher Monsieur,Nous vous remercions d’avoir partagé vos impressions détaillées à la suite de votre séjour au Best Western Plus Ajaccio Amirauté. Nous sommes sincèrement désolés de lire que votre expérience n’a pas répondu à vos attentes.Vos remarques concernant le service, la restauration, l’entretien et les équipements des chambres ont bien été prises en compte. Sachez que nous avons pour habitude de veiller à la qualité de l’accueil et au confort de tous nos clients, quelle que soit leur situation, et regrettons profondément si vous n’avez pas eu le sentiment d’avoir été traité avec la considération que vous méritez.Concernant l’incident dans l’espace snack, permettez-nous d’apporter une précision : notre équipe n’a nullement cherché à être désagréable ou méprisante. Il a simplement été rappelé, de manière factuelle, qu’il n’est pas autorisé de consommer de la nourriture provenant de l’extérieur dans les parties communes de l’hôtel, en particulier au sein du snack où un service de restauration est proposé. Cette règle est appliquée de façon égale à tous nos clients.Sur les autres points évoqués, notamment les horaires de check-in et check-out, le petit déjeuner, les équipements en chambre et le service en général, nous sommes attentifs à vos commentaires. En tant qu’établissement certifié Écolabel Européen, certains produits ou équipements sont disponibles sur demande, dans une logique de durabilité et de réduction du gaspillage.La chambre a bien été nettoyée quotidiennement, mais si certains points n’ont pas été à la hauteur, notamment la présence d’insectes, nous vous prions de nous en excuser. Des mesures correctives sont immédiatement mises en place dès qu’un dysfonctionnement est signalé, mais nous n’avons malheureusement pas été informés sur le moment.Enfin, notre navette gratuite dessert le centre-ville tous les jours en haute saison sauf le dimanche et le lundi matin, comme précisé sur nos supports. Nous encourageons effectivement l’usage de véhicules personnels, les transports en commun ou taxis en dehors de ces horaires, la localisation de notre hôtel étant légèrement excentrée.Nous vous remercions pour votre fidélité à notre enseigne, et espérons sincèrement regagner votre confiance lors d’un prochain séjour, que nous nous engageons à rendre irréprochable.Si je peux vous apporter mon aide de quelque manière que ce soit, n'hésitez pas à me contacter directement au 0495272257.Bien cordialement,Jean-Claude CUNCUDirecteurBest Western Plus Ajaccio Amirauté

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• User:Olivier F

  Trip type: Family

  disappointment for what could have been a very nice stay if the website was providing honest information

  09 Jul 2025

  We specifically booked a suite that was supposed to offer an outstanding open view over the Ajaccio bay and were deeply disappointed to end up in room 1101 (not on the 11th floor, but, mind you, in French, sur le 1er etage) directly on the flat roof of the restaurant with a far lesser partial view. The gap between what is advertised on the website and the reality (I took photos to document it) is so wide that I am wondering if it might border on fraudulent. I am still in Europe for a few more weeks but upon returning home to the US I will consider getting in touch with the Maryland OCP (Office of Consumer Protection) to get their views on this matter. Management, contacted twice, has been unresponsive and declined even a very modest request for a modicum of flexibility (checking-out at 2 pm vs. 11 am on our departure day) to partially assuage our disappointment Angeline CARLI, Owner at Best Western Plus Ajaccio Amiraute, responded to this review Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to read about your disappointment regarding the view from your suite and the overall experience you describe.Please allow us to clarify that all our apartments and suites do face the sea, as shown on our website. The view naturally varies depending on the floor, so higher levels offer a more elevated perspective, while lower floors are closer to the restaurant roof but still oriented towards the bay. We can assure you that there is no intention to mislead, and we are sorry if the room assigned did not meet your expectations.Regarding your late check-out request, we regret that we were unable to accommodate it. During the high season, our property is fully booked daily, and allowing extended check-outs would unfortunately impact the arrival of the next guests. We understand how this added to your frustration, but we hope you can understand the operational constraints during peak periods.Your comments have been shared with our team and will help us continue to improve. We truly hope to have the opportunity to welcome you again in the future and provide you with a more satisfying experience.Kind regards,Ilyasse - Responsable RéceptionBest Western Plus Ajaccio Amiraute

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• User:uymf

  Trip type: Family

  Clean and comfy

  01 May 2025

  Excellent hotel! Front desk staff, Emrico, was very helpful. Our room was impressive, clean, and very comfortable. Nice view from the balcony in the spacious suite. It's a long walk to the city centre but doable. Easy ride to the airport too. Angeline CARLI, Propriétaire at Best Western Plus Ajaccio Amiraute, responded to this review Dear client, Thank you so much for your kind words!We're thrilled to hear that you had a comfortable and enjoyable stay with us. Emrico and the entire front desk team appreciate your compliments. We're glad you enjoyed the room, the balcony view, and the overall comfort of the suite.Although the city center is a bit of a walk, we're happy it was manageable for you. We're also glad to hear that the airport was easily accessible.We hope to welcome you again on your next visit to Ajaccio!Best regards,Ilyasse – Front Desk ManagerBest Western Plus Ajaccio Amiraute

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• User:David K

  Trip type: Couples

  Reliable stay and accessible for people with mobility issues

  10 Oct 2024

  I’m not usually a fan of chain hotels but this was one was welcome after using some more complex hotels elsewhere in Corsica and Sardinia. There are no steps or changing levels, the lift works well and the stairs have handrails. The room was a comfortable size with a good bathroom and a workbench wide enough for two laptops. There were plenty of power outlets and a fridge and a safe. I had no problems with the wi-fi. The breakfast was well provided with choice. My wife and I ate dinner in the dining room but were disappointed. Very pricey for what you get. The hotel staff were helpful. The hotel is somewhat out of town – probably too far for some folk to walk. I would recommend it for people with mobility issues though I personally do not use a wheelchair, only a walking stick. Angeline CARLI, Propriétaire at Best Western Plus Ajaccio Amiraute, responded to this review Dear Guest,Thank you for sharing your impressions regarding your recent stay at our establishment. Your presence among us is very important, as are your comments. Concerning the location of our establishment, in order to avoid any disappointment, we make a point of being completely transparent about it in our various communications. We are indeed at the entrance to the city, with the advantages of this type of location: panoramic view of the gulf and the Citadel of Ajaccio, quick accessibility to the numerous beaches of the South Shore, proximity to the airport/port, parking with underground garages free,...By telling us what you liked about your stay, and telling us how we can improve, you help us provide a superior experience for you and other guests in the future. We hope you will come back to see us soon.Sincerely,Salih, Guest Relations

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