Alpina Eclectic Hotel & Spa

Recent Reviews: 490

• User:Thomas S

  Trip type: Solo travel

  Very poor customer service and little understanding for extenuating circumstances

  07 Jul 2026

  Unfortunately I can't speak to the hotel stay itself specifically, but sharing this story as a warning to others. I prepaid a 2 night stay room through Chase travel and my outbound flight from the US was cancelled and rebooked 48 hours later... enough to miss my stay here. After speaking with the travel agency they said they would speak with the hotel to see if they would be understanding and issue a refund for the stay I would be unable to make. Evidently the hotel told the travel company that they wouldn't refund my stay which I'm told is somewhat uncommon that they were willing to be understanding. Additionally the hotel never responded my direct emails in regards to the situation and wound up charging me 750$ US to not stay there. Just be warned! Camille Hardouin, Directeur général at Alpina Eclectic Hotel & Spa, responded to this review Dear ThomassH19740GP,Thank you for taking the time to share your experience. We are truly sorry to hear that your travel plans were disrupted by the cancellation of your flight. We understand how stressful and disappointing such situations can be.However, we would like to clarify that your reservation was made through a third-party travel agency under a prepaid rate. This type of rate was voluntarily selected at the time of booking in exchange for a more advantageous price and is subject to specific terms and conditions regarding cancellations, modifications, and no-shows. These conditions are clearly communicated and accepted at the time of purchase. We were, however, surprised to learn that your travel provider described this situation as "uncommon," as travel professionals are generally well acquainted with the booking conditions associated with the rates they offer, including the cancellation and modification policies accepted at the time of reservation.Under the conditions of the rate booked, we were unfortunately unable to offer either a refund or a change of dates. While we sincerely sympathize with the circumstances that prevented your trip, we must apply the same booking policies consistently and fairly to all guests, based on the reservation terms & conditions that they choose. We also regret that you felt your direct emails were not answered. Our team has checked and could not retrieve any direct communication from you based on the information shared on TripAdvisor. We understand your disappointment and genuinely regret that your journey did not allow you to experience our hotel. We wish you the very best for your future travels and hope to have the opportunity to welcome you on another occasion. Kind regards,

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• User:PJWYNNE1969

  Trip type: Couples

  Poor bar service - avoid

  01 Jul 2026

  We were not guests but fancied a cocktail by the river, so passing by we stopped and sat down. No menu on the table so we asked a passing staff member who abruptly told is it was a QR code menu. Great - no phone service and no wifi as we weren't guests! So I went inside and asked for a paper menu - they don't have any! So God help you if you are not tech savvy, or don't have a phone on you. The reason given was rather haughtily that they are an eco hotel. One of the staff gave me the wifi code and we ordered an Aperol and a Negroni using the QR system. No one came to ask how we were enjoying things, struck up any friendly conversation, or took any care in our custom. Both drinks were passable but rather weak and watery - not good enough to go there again. I then went inside and paid, not leaving any tip whatsoever in the only venue in Chamonix where we haven't. Says it all. There is much better service, and far better staff and cocktails elsewhere in Chamonix. The general manager and the bar manager need to start earning their money and train their staff a bit better in customer service and provide a range of customer friendly menu options. AVOID. Camille Hardouin, General Manager at Alpina Eclectic Hotel & Spa, responded to this review Dear guest, Thank you for taking the time to share your feedback following your visit to our bar.We are truly sorry that your experience did not meet your expectations. Providing warm, attentive service is at the heart of our values, and it is disappointing to read that this is not how you felt welcomed.As part of our commitment to reducing paper consumption, we have chosen to use digital menus. However, your comments made us realize that we should always have a small number of printed menus available for guests who are unable or prefer not to use a mobile device. Thank you for bringing this to our attention.We also sincerely regret that the interaction with our team came across as unfriendly. A smile, genuine hospitality, and attention to every guest—whether staying at the hotel or simply visiting our bar—are essential to us. We will be discussing your feedback with our team to reinforce these standards and ensure that every guest receives the warm welcome they deserve.Finally, we are sorry that you did not enjoy our cocktails as much as we would have hoped. We appreciate your honest comments, as they help us identify areas where we can improve.Thank you once again for your feedback. We hope you may one day consider giving us another opportunity to provide you with the level of service that truly reflects our commitment to hospitality.Best regards Laura Besson-Deneau Deputy general manager

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• User:Amy D

  Trip type: Couples

  Wonderful stay in a perfect location!

  16 Jun 2026

  We had such a lovely stay in Chamonix and would definitely return to this hotel. The location was excellent, right at the end of the main street, with a beautiful view of Mont Blanc and a stunning river running alongside, which made it feel really special. The atmosphere in the hotel was calm and quiet throughout our stay, and we were never disturbed by noise at night. There was one evening where the fire alarm went off late, but the staff were quick to come around and reassure everyone that everything was fine, which we really appreciated.I was initially worried the room might be a bit small, but it was actually perfect for us given other reviews but, there was plenty of space to move around and store our luggage comfortably. The bed was large and very comfortable, and the room was well equipped with a coffee machine, kettle, iron, ironing board, and plenty of hangers. The only thing we felt was missing was a mini fridge or somewhere for us to store drinks and fruit etc that we had bought at the supermarket.The hotel itself was spotlessly clean, and overall we thought it offered great value for money. There was also a spa, as well as a bar and games room , which was a great added touch, although we didn’t get a chance to use all of the facilities during our stay. The hotel also had a restaurant, but we didn’t use this either.Overall, a fantastic experience in a beautiful setting — we would definitely stay here again! ? Camille Hardouin, General Manager at Alpina Eclectic Hotel & Spa, responded to this review Dear Guest,Thank you so much for taking the time to share such a detailed and thoughtful review of your stay with us.We are delighted to hear that you enjoyed our location and the beautiful surroundings of Chamonix, especially the views of Mont Blanc and the river alongside the hotel. It is wonderful to know that the peaceful atmosphere, comfortable room, and cleanliness of the property contributed to making your stay so enjoyable.We also appreciate your understanding regarding the fire alarm incident. The safety and comfort of our guests are our highest priorities, and we are pleased that our team was able to respond quickly and provide reassurance.Thank you as well for your valuable feedback regarding the addition of a mini fridge in the room. Guest comments like yours help us identify opportunities to further improve our services and facilities.It is great to hear that you found the room well-equipped and comfortable, and that you felt the hotel offered good value for money. We hope you will have the opportunity to enjoy our spa, bar, games room, and restaurant during a future visit.We truly appreciate your recommendation and are honored that you would choose to stay with us again. We look forward to welcoming you back to Chamonix for another fantastic experience.Kind regards,Laura Besson-Deneau Deputy general manager

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• User:Abhinav B

  Trip type: Family

  Horrible experience!

  03 Jun 2026

  Not a great experience overall. While the hotel highlights having a restaurant but we were told at check in that they are only serving breakfasts! Surprising when they actually have a proper space and set up. Our biggest shocker came with umbrellas. Chamonix weather can be finicky and getting rains is par for the course. At most hotels, they provide guests with umbrellas for use for free but not here. They have stand where it will charge 3 Euros for a 48 hour usage. So far so good. But if you end up crossing 48 hours for even a min then they will swipe your card for 20 EUR straight away! I mean if you do go overboard then charge for the next 48 hours but this was insane. Overall, we found the hotel generally quite unhelpful, staff not available for long periods at time and lack of eating options within the premises a real pain during periods when it rains. Camille Hardouin, General Manager at Alpina Eclectic Hotel & Spa, responded to this review Dear guest,Thank you for taking the time to share your feedback.We are sorry to hear that your stay did not fully meet your expectations.Regarding the restaurant, we would like to clarify that our restaurant is only open during the winter season. Outside of this period, we serve breakfast only. We apologize if this information was not noticed prior to your reservation despite it is written on our website and reservations plateforms.Concerning the umbrellas, the rental conditions, including the pricing and the charge applied after the 48-hour rental period, are clearly indicated on the umbrella station. We are sorry if this information was missed and if the resulting charge came as an unpleasant surprise. Honeslty, this is the first time that we have a complaint about this service. As mentionned by email previously, you can also contact the assistance of the terminal if you have any questions.We also regret that you found our service less available than expected. Guest satisfaction is important to us, and we appreciate your comments as they help us identify areas where we can improve.Thank you again for your feedback, and we wish you all the best for your future travels.

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• User:E7223ETthomasm

  Trip type: Couples

  Small rooms

  07 Apr 2026

  Rooms are incredibly small for 2 people and they are quite dark. Decor is indeed eclectic and funky (good from my perspective). Location is convenient. I do no Camille Hardouin, General Manager at Alpina Eclectic Hotel & Spa, responded to this review Dear E7223ETthomasm,Thank you for your feedback and for sharing your experience with us. We are delighted that you chose to stay at our establishment, even if we understand that the size and brightness of your room may not have been ideal for your comfort.Indeed, as you book the 16sqm with no view standard room, our hotel offers several other room categories, all bigger, with balcony, each providing different spaces and atmospheres to suit the expectations and budgets of all our guests. We ensure that every room, regardless of its size, is carefully designed to offer a pleasant stay. For a future stay, please do not hesitate to contact us directly: we would be happy to advise you on the rooms best suited to your needs, and perhaps offer you a special rate to allow you to enjoy a larger or brighter space.We look forward to welcoming you again.Best regards,

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