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Au Coeur Du Village

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Au Coeur Du Village

locationLa Cluzaz, French Alps

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About Au Coeur Du VillageAbout Au Coeur Du Village

Location

The hotel is located in the ski resort of La Clusaz, with direct access to the ski lifts. There is a range of restaurants and bars within walking distance. Annecy TGV train station is 32 km away and Geneva International Airport is a 55-minute drive from the hotel.

Facility

13 junior suites, 50 suites, 4 single rooms and 53 double rooms are located on 4 storeys and can be reached by lift. English- and French-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The holiday village offers a number of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. There are a number of shops as well. Children can enjoy the playground. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a mini fridge included among the standard features. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered a selection of towels. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The complex has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Fine weather can be enjoyed on the terrace. The hot tub in the pool area promises pure relaxation. The complex's location is particularly ideal for skiers. Ski passes are available locally. Sport and leisure facilities at the holiday village include a gym and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and Ayurveda treatments. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. A number of specialities await guests in an air-conditioned restaurant with a separate area for smokers. Catering options include bed and breakfast, half board and full board. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. The complex also offers special catering options.

Payment

The complex accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Au Coeur Du Village Amenities at Au Coeur Du Village

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Pets

    • -

      Playground

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      Restaurant(s)

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      Restaurant(s) with smoking area

    • -

      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

    • -

      Contactless check-in/-out

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      Contactless payment

    • -

      Enhanced cleaning programme

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      Hand sanitiser

    • -

      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

    • -

      Massage

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sauna

    • -

      Steam bath

LocationLocation

Map preview

Around this property:

Bars / Pubs

50 m

Restaurants

50 m

Bus Station

100 m

Nightclub

100 m

Public Transport

100 m

Ski Area

100 m

Tourist Centre

500 m

Golf Course

5 km

Lake

30 km

Train Station

30 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

739

Very Good

164

Average

58

Poor

25

Terrible

6

Recent Reviews: 992

  • User:robertD9114VO

    Trip type:

    Wonderful Long Weekend

    rating31 Mar 2026

    Thoroughly enjoyed the hotel, well managed with friendly staff, definitely upholds the standards of the "Relais & Chateaux" group. Also our compliments to Le Cin5 for an excellent, innovative and memorable dinner enjoyed by my family.

  • User:Victoria M

    Trip type:

    Wonderful Stay - would not hesitate to recommend

    rating14 Mar 2026

    We had a fabulous 3 nights here for a ladies ski trip. I cannot praise enough the wonderful staff and the level of service provided by them. They looked after every detail of our stay and would not hesitate to recommend. What's more, the best location for accessing the slopes. 5 star service! Céline GOURGAUD, Directeur général at Hotel Au Coeur du Village, responded to this review Thank you so much for your feedback.I am delighted you have enjoyed your time with us

  • User:sharon f

    Trip type: Family

    Amazing hotel

    rating11 Feb 2026

    This hotel is beautiful, a minute from the ski slopes, rooms are beautiful, rooms are very comfortable . The spa is very relaxing and the staff are all very attentive and always on hand to help. Special thanks to Allen and Claire.This is the best ski hotel i have stayed in, it has everything you could want for a relaxing a ski break.The ski hire and staff were also excellent all next to the hotel.Thank you for a wonderful stay. Céline GOURGAUD, Directeur général at Hotel Au Coeur du Village, responded to this review I feel very lucky to have Allan and Claire in my team too ;)Thank you for sharing your experience

  • User:janegrundy2023

    Trip type:

    Great short break

    rating14 Mar 2025

    Welcoming and very comfortable - we had a lovely short break in this lovely hotel close to the ski lifts and centre of the town.

  • User:Sugarman1234

    Trip type: Couples

    disappointing & overpriced

    rating07 Jan 2025

    The good:- location in heart of la Clusaz, steps away from the main square, restaurants and 2 ski lifts.- ski location on hand + locker.- very friendly & helpful staff.The less good/bad:- overly expensive for drinks and dinner. EUR12+ for a glass of wine at the bar, and dinner for 2 at EUR200, for 2 starters, raclette & wine is too expensive relative to the town and location, even for a 5* establishment. We were expecting to pay more, but we could have had the same meal & quality in a local restaurant for half the price which left a bitter taste. (we dined at the bistro not the michelin restaurant which had no availability).- breakfast was disappointing, a good selection of cheeses and breads, but we would have expected at least a small a la carte selection available for order, but it was all buffet, even the hot food. - 1700 check-in time (!). This is the latest check-in time I have come across in all my travels. Luckily our room was not occupied so we were able to have it as from 1400, otherwise we find 1700 excessively late, especially if you have arrived earlier, done some skiing, with kids and family, and need to hang around for hours waiting for the room to finally be ready. Furthermore, checkout is 12:00, so the hotel considers 5 hours to turn around which is unheard of.- towel racks in the room did not warm up (we had 2 bathrooms and in neither, and we could not find any switch), which is not acceptable for a hotel in a ski area and with a spa.- we called reception for water one morning in order to take daily medication, and nobody bothered to arrive.- spa was disappointing - the pool area is dark, there is limited lounger chairs, and the water in the pool is not 30 heated as advertised, in fact we found it quite cold. In addition, there were 7-8 small kids jumping around, diving, splashing, and make it unusable for other guests, with parents not reacting and no rules around the pool or supervision from staff, so this facility for us was completely unusable.All in all, this hotel tries too hard to be a 5* establishment, but ultimately comes short, especially in the location it is. It charges 5* prices, which we were more than happy to experience, but it then falls short in fully justifying them, leaving a disappointing feeling of being short-changed. L'équipe du Coeur du Village , Service clients/Réception at Hotel Au Coeur du Village, responded to this review Dear Sir, First and foremost, we would like to express our sincere gratitude for taking the time to highlight the positive aspects of your stay, including our prime location, the convenience of the ski store, and the friendliness of our staff. Your kind words mean a lot to us.Regarding your comments about the room readiness time, we would like to clarify that our rooms are guaranteed to be available from 4:00 PM, rather than 5:00 PM. As you correctly mentioned, if a room is ready before this time, we make it a point to inform our guests so they can enjoy the benefit of an early check-in.We also greatly appreciate your observations on the other aspects of your stay. We are fully committed to delivering a high standard of service and quality amenities, and your constructive feedback is invaluable in helping us improve.It would be our pleasure to welcome you back in the future, and we will make every effort to ensure that your next stay exceeds your expectations.Thank you once again for sharing your thoughts, and we look forward to the opportunity to serve you again.Warm regards,

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