Le Hameau du Rocher Blanc

Recent Reviews: 150

• User:ACTBristol

  Trip type: Family

  Good value, let down by cleanliness

  01 Feb 2024

  Whilst these apartments are great value and well located in a decent resort, they unfortunately let themselves down with some easy to fix issues.The good stuff: we had a four bedroom apartment for 8 people and it felt spacious. The decor was rustic, no frills, inoffensive. The block was quiet with no noise at all from other apartments. Nice view of the river. Reasonable selection of pots and pans, coffee machine, kettle, toaster. Places to put food.The staff were very friendly and helpful.Swimming pool is nice and clean, although absolutely freezing, in particular the changing rooms, to the extent that most of our party didn't use it.Free underground parking if there is space - we had no problem in January.Could improve:The cleaning policies in place leave a lot to be desired. The fact that cleaning comes at an additional cost is unusual these days, and raised concerns about the thoroughness of the cleaning process between stays. Upon our arrival, it was evident that our apartment had not been professionally cleaned as we had expected (There was fluff and dog hair all up the stairs, and the shower had grime and hair all round the tray.). The management reacted well and sent a cleaner the next morning, although they only addressed some of the issues. We certainly weren't inclined to incur additional costs for cleaning services for the benefit of the next guests.The whole set-up is confusing, with vague mentions in the paperwork about tasks like cleaning windows and mopping floors. These tasks were visibly neglected before our arrival, leading to uncertainty about our responsibilities. We've never had to do these things at any other properties. Despite the paperwork, reception assured us that only the kitchen needed cleaning, which seemed reasonable.We'd prefer to pay slightly more to have the knowledge that cleaning is included for all guests.One of the bedrooms had no wardrobe and there was a locked wardrobe on the landing which couldn't be used.Some useful info:There is no direct access from the car park to the blocks, so a luggage trolley or sack truck is quite useful.The ski lockers don't have heated boot warmers, and are not in the best location. We ended up paying to rent a ski locker at the gondola station which was good value and very much easier. This is not essential, but a useful option.The walk is fairly short (300 meters?) and importantly flat so this is not a major issue. Lagrange Vacances, Service clients/Réception at Le Hameau du Rocher Blanc, responded to this review Dear customer,We took your comment into account and we thank you for this thorough description of our services.As a Résidence de Tourisme type of resort (we do not think there is an actual translation for this specific activity in our field) we do feel necessary to be distinguished from other entities such as traditionnal hotels. We do offer a cleaning service provided an extra, otherwise, it is expected of our customer to proceed to the cleaning of the apartment.Overall, we do feel like you enjoyed your stay, both for the location of our resort and the prices we can offer for our accommodations.We would love to welcome you once again in one of our numerous resorts, all over France ! Regards.Charlie - Customer Service

  Read more

• User:703marcind

  Trip type: Couples

  Good location, not enought quality for 4*

  22 Mar 2019

  Very good location - approx. 200m from gondola and slope. Kitchen with toaster and microwave, but you have to pay for WiFi. Door to the building from the main road what is strange - reception and road to slope are from the opposite side of the building. Only one sauna session per room per day. What was very good, was the possibility to order bagiette fo the next day morning at the reception.

  Read more

• User:Storyteller549794

  Trip type: Family

  Disgusting

  27 Jan 2019

  Please don't book and waste your money...Arrived to our first room following a 3 hour wait, not been cleaned, totally scruffy, poo and wee stains on toilet nothing had been cleaned, outside next to our apartment, security door lock did not work so door left to bang and swing open anyone could have walked in.SECOND APARTMENT was better but still scruffy, knobs missing off doors, smeared glass and mirrors, our double bed was 2 single beds pushed together which you fell through whilst asleep but then obviously awoke. 2 cms of fluff and filth under bed, skirting boards carried 2cms of filth, we had a very tired 9 yr old with us so following our own 2 hour cleaning session, we were able to find some solace. Wouldn't give it a 1* let alone 4*.......shocking

  Read more

• User:colinmerlin

  Trip type: Family

  Try to focus on the good stuff

  16 Jan 2019

  Ok you just spend your first day at le Hameau. Just breathe, relax, enjoy the view, try to focus on your happy place. Keep in mind the good stuff: you are really just steps away from the main gondola or the toddler's ski pen, all restaurants offer decently priced cheese-based plates, plenty of ski related shopping options, a fairly decent nightlife and best of all, Serre Chevalier itself! Just forget that you had to chase down the maintenance guy (designated cleaning staff on a saturday evening) at 8pm to try to get some sheets for the bedroom and towels; all that to figure out that he gave you all singles whereby you need queen, and that there would be one towel for every two guest. Put in your mind's forget compartment that there is absolutely nothing in the apartment other than a crooked pan, a knife and a quarter roll of TP and 4 chairs for a capacity of 6 (PS: bring every basic necessity: rag, paper towel, dish liquid, sponge, salt, garbage bags etc). Just dont bother understanding the logic of renting two units at the same time (9 months in advance) and being offered to have them at complete opposite ends of the complex. And why would you even complain of having to wait until 7pm to get your room's keys, fighting for staff attention amongst the other 40 tired families trying to settle in? Do not question having to beg front office staff for an extra garbage bag or more TP. After all why would you need more? it is your problem you throw out 2-3 diapers daily or have 6 human beings in the apartment! Just reuse or recycle or use public WC! All in all, it will cost you an arm and a leg to book during high season, like serious luxury hotel money for something akin to a crappy backdoor airport hotel. Lagrange Vacances does not even remotely try to match their product and services to the price they demand or should i say ransom they get from you. I do sincerely hope they eventually get investigated for consumer fraud or false advertisement or even simply get their official tourism rating downgraded. Be aware when you book, you need to be (very) low maintenance or have little expectations and just focus that you are in one of the best skying places in the world.

  Read more

• User:Sheila R

  Trip type: Friends getaway

  Ideal location

  18 Mar 2018

  This is our sixth visit to the Rocher Blanc and at least our 10th to Serre Chevalier. We were going to try somewhere different this year but Serre Che ticks all the boxes for us so we came back and didn't regret it. We usually have the same apartment but this year the owner pipped us to the post! The apartment we did have was virtually the same so we were happy with it. The staff here are helpful and Fabrice the manager is exceptional. The pool was much warmer this year so our swims were more relaxing! The saunas and steam room are great to ease those aching muscles and we would recommend a massage one evening after skiing (extra cost). To answer the previous reviewer, these are apartments not hotel bedrooms so you DO have to provide your own materials. I am quite sure if you asked for another tea towel it would have been provided. As mentioned in previous years, the Rocher Blanc is handy for the ski shop, slopes, bars, restaurants, buses - perfect location. Serre Che is not known for its night life so if you want wild après go to St Anton or Val d'Isère. It suits us well. One beef this year and not the Rocher Blanc's fault but the lift company's. We booked a ride in a piste machine with dinner on the mountain. The evening finishes after the buses stop so we had to organise a taxi. We were happy to do this but only one taxi company out of a list of around 10 given us by the Tourist Office was prepared to collect us - and he came all the way from Briançon! Would we return to the Rocher Blanc - of course we would!

  Read more