Odalys Residenz Edenarc Collection

Recent Reviews: 906

• User:pedrosam3364

  Trip type:

  Overall a very pleasant Stay.

  19 Apr 2026

  The Odalys Edenarc resort was perfect for our vacation with friends and the kids. The facilities are modern, in near-new condition, and very clean. The amenities and location are excellent. We’ll definitely be back for another stay.(One downside: the electric car charging stations didn’t work at all during our stay.)

• User:Olivia C

  Trip type: Family

  PLEASE read before booking! AVOID THIS HOTEL

  18 Apr 2026

  PLEASE READ BEFORE BOOKING - Completely honest review! Avoid this place!We’ve been charged €1,106 in “damages/cleaning” FOUR WEEKS after leaving. They admitted they forgot to take a card deposit at check in, so instead forced the payment through our travel agent afterwards. Be aware you can be charged weeks later with no proper chance to dispute it even with evidence of time stamped video from check out.The “evidence” they provided isn’t even from our room! They’ve used photos from another room to add charges. I have clear video proof from checkout with date and time showing everything was left clean, and they still refused to accept it! I have attached the photos to prove this isn’t us! This is self catering, so we cleaned everything, took all rubbish to the bins outside the hotel, stripped the beds and even had to buy ALL cleaning products and toilet rolls from their overpriced shop for the week which also has unreasonable hours and there’s no where else to get anything from as no shops are close! The ONLY things left in the room was an unopened bottle of alcohol and a tip we left for cleaning staff, which they’ve tried to class as “rubbish.” Ridiculous!!They even charged €28 for a TV remote cover that simply clips back on but has classed this as broken! Safety is a major concern too. Radiators were dangerously hot, melting our suitcase, burning a North Face ski coat, melting the table and burning a family member. This is genuinely dangerous. We again, sent evidence of this but they didn’t care at all. All week we had cloudy tap water and beware, no bottled water or vending machines available when the shop or restaurant is closed. Feels like a set up to take money after you leave! Disgusting and greedy. Would never return or recommend. Please trust this review and look elsewhere! We wished we had trusted the other bad reviews! Guest Relation, Owner at Odalys Collection Residence Edenarc, responded to this review Dear Madam,Thank you for taking the time to share your experience; we are sorry to hear about the situation you described.Please be assured that we take your feedback very seriously. We invite you to send us the details of your case directly so that we can conduct a thorough review of the charges that were billed to you.We also take note of your comments regarding the shop and the water dispensers. This feedback is invaluable in helping us improve our guests’ comfort.Regarding the temperature of the radiators you mentioned, this is an abnormal situation. Thank you for bringing this to our attention; we will immediately check the condition of the heating system in the apartment you stayed in.We regret that your stay was marred by these inconveniences and that you felt disappointed after your departure. We remain available to carefully review your case and answer any questions to clarify this situation.Best regards,The Odalys Vacances Team

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• User:jonsM8286RQ

  Trip type: Family

  Fantastic stay

  11 Apr 2026

  Our stay at Edenarc Residence in Arc 1800 was absolutely fantastic from start to finish. As a family of four, we found the apartment to be perfectly suited to our needs—spacious, modern, and incredibly comfortable. Everything was spotlessly clean on arrival, and the layout made it easy for all of us to relax after a day on the slopes.The location couldn’t have been better, with easy access to the ski lifts and stunning views of the surrounding mountains. Waking up to that scenery each morning was a real highlight. The ski-in/ski-out convenience made a huge difference, especially with children, and meant we could make the most of every day without any hassle.The facilities were also excellent. We especially loved the swimming pool and wellness area—it was the perfect way to unwind in the evenings. The staff were friendly, welcoming, and always ready to help with anything we needed, which made the whole experience feel even more special.Overall, Edenarc Residence exceeded our expectations in every way. It struck the perfect balance between comfort, convenience, and a touch of luxury. We would absolutely recommend it to other families and would love to return in the future! Guest Relation, Owner at Odalys Collection Residence Edenarc, responded to this review Dear Guest,Thank you so much for this wonderful review. We are delighted to hear that your family’s stay at the Edenarc residence was fantastic from start to finish.We are thrilled that the apartment perfectly met your needs: spacious, modern, comfortable, and spotlessly clean upon arrival. It is also a pleasure to read that the location, with direct access to the slopes and breathtaking views of the mountains, made every morning a happy one for you and your children.Your feedback on our facilities, particularly the pool and wellness area as the perfect way to unwind in the evening, means a lot to us. We are also very proud that our team, through their kindness and helpfulness, contributed to making this a memorable experience.The fact that you recommend our resort and are eager to return is the greatest reward for our teams. We look forward to welcoming you back for another equally fantastic stay.The Odalys Vacances Team

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• User:mapyjulien2026

  Trip type:

  Ski in les arcs at odalys

  02 Mar 2026

  Not worth the money . The establishment is basic and needs to be refreshed are not comfortable. I need the location is interesting.

• User:Nichola D

  Trip type: Family

  The short review, I absolutely rate and recommend this place.

  01 Mar 2026

  We stayed here over February half term with two families with two children each (kids 4 to 8).The coach cant get direct to the hotel, so you'll switch into a smaller minibus to take you to the door. We booked with Crystal and this change of cases and vehicle took about 5 mins.Both families had two bedroom apartments. The main bedroom with and ensuite bathroom and a "main" shower room for the kids. The hallway area was such a useful addition in comparison to previous holidays. Lots of hanging and wardrobe space, all tiled so ideal for wet snow boots.The kitchenette is compact, but perfectly usuable for a few dishes. We were half board, so ate in the restaurant mainly.The restaurant- Voga Goga, was in the same building that we stayed in. Edenarc is over two buildings, so there may be a short walk (a matter of steps) to go to breakfast etc.Breakfast is a buffet; pastries, bacon, eggs, fruit, yogurts etc- all good. On half board, you have the option of lunch or dinner. Dinner has two distinct timings, 6:30pm or 8:30pm. Whether this is due to it being half term, or this is normal, I'm not sure. Good food options and three courses- just be aware that drinks are not included at lunch or dinner.Location- about 50 seconds walk from the lift! Or a very manageable run down to ski school- my four year old skiied down with her dad from day two onwards.Pool- as many have commented, it is NOT warm. The kids loved it and went in several times. The steam room and sauna were more my bag.The apartments were great, location perfect, and whilst I'm not one for returning to the same place, I would without doubt return here again. Guest Relation, Owner at Odalys Collection Residence Edenarc, responded to this review Dear Nichola,What a pleasure to read your glowing comments about your stay!We are delighted that the two-bedroom apartments enhanced your family experience. It sounds like you and your family had an unforgettable holiday, between skiing adventures and relaxing moments in our wellness area.We would be honored to welcome you back for your next winter getaway.The Odalys Vacances Team

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