Mercure Thalasso and Spa Port Frejus

Recent Reviews: 15

• User:ikkiLuxembourg

  Trip type: Couples

  Would love to go back there

  28 Nov 2011

  In August 2011 we spent two weeks in this hotel.The room was big, and clean and we had a superb view over the port! Many people here seem to have had problems with the staff, well I have to say that we only had good experiences with them.The pool was ok, unfortunately very crowded, but I guess that is normal for the French Riviera at that time of the year. The location is great, as one leaves the hotel resort and is immediately on the beach. The garage under the hotel was ok as well, but I have to admit that the parking spots are rather smallish. By the way: absolutely book a parking spot in advance!!The restaurant was very good. Breakfast buffet was huge, sometimes they were a bit delayed refilling it, but that's not worth complaining about. One can decide if one wants to eat there at noon or in the evening, we liked that flexibility. If you go on a day trip and can't eat in the hotel, you can eat there twice the following day. The only thing worth mentioning about the restaurant is that I wouldn't recommend it for families with children. The choice on the set menu is rather limited, and most of it are rather "creative" menus, where I personally think that children might have problems.All in all we had a very pleasant stay at that hotel!

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• User:WheloDublin

  Trip type: Solo travel

  The Hostility Hotel

  27 Aug 2007

  Stayed at this hotel for five nights at the beginning of June. On check in the staff were extremely rude and told me that I was too early for check in. I asked if I could leave my suitcase and come back later, it took them a lot of huffing and puffing (at least ten minutes) before finally agreeing. The room was fine other than the fact that there was a huge chunk missing from the bottom part of the door, the view was overlooking the road below and apartment block across the way. There was nowhere in the locality to go for a coffee or lunch and I tried one restaurant that appeared open to be rudely shouted at by the owners that they were closed. Back to the hotel staff quite possibly the rudest individuls I have ever encountered try ordering a taxi nightmare!!!!!! I tried to speak french (which is not great, but at least I made an effort) with the staff only for them to reply to me in perfect English and when I addressed them in English they pretended not to understand.The best part was leaving there............ enter this hotel at your peril!!!!

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• User:Bel1

  Trip type: Friends getaway

  Good value

  09 Jul 2007

  Stayed here for 4 nights at the beginning of July 2007.Check in friendly and room/bathroom were both clean and comfortable.Aircon was great as it was starting to get hot outside.Room had a view over the Marina which was nice.The major letdown for me was the size of the swimming pool on the website it must of been photographed with an extremely wide angled lens as it was small and shared with the adjoining apartment block which also ment it was packed all day.Location wise the hotel is situated in Frejus marina which has plenty of good places to eat and drink in the evening.Frejus old town was a 30 min walk away as was St Raphael. The adjacent beaches were very good and went on for a considerable distance.Booked hotel through Expedia which was the same price as hotels own website.Note prices in this location are much more reasonable than Cannes and Juan Les Pins...(eating out etc).

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• User:holjo

  Trip type: Family

  Great beach location

  02 Jul 2007

  Hotel located right on the beach with a good private pool and beautiful garden. We chose a room with a sea view, which had a small but comfortable balcony where we hade breakfast (the traditional French type with baguette, croissant, juice, coffee, jam and yoghurt). The room was nice and clean, not too small (we could fit an extra bed without problem). It apparently was refurbished pretty recently to a quite high standard.We did not try the restaurant (there are plenty just walking along the port), but it looked really nice.The hotel is a little bit away from the town where most of the other hotels seemed to be located.

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• User:Lulusmum

  Trip type: Family , Solo travel

  A thoroughly unpleasant experience

  18 Jun 2007

  I have just returned from this hotel and it is by far the worst hotel experience I've had in 40 years of overseas travel. The staff were truly nasty - appearing unable to understand that they were in the hospitality, not hostility industry.On the first night, I telephoned to ask if the air cooling system was working properly as the air from the vents was warm. I was told that the minimum temperature was set at 23 degrees and when I commented that that was quite a high temperature, the receptionist began to laugh. The next morning I was woken by a 05.30 alarm call (obviously the receptionist needed yet another laugh).The 'sea side view' turned out to be the roof of the dining room, the palm trees, the apartment block next door and then eventually, the sea.Going to the spa after breakfast on the first day, I enquired if it was possible to have a massage. The response was to be told, with palm upheld, to "please speak more slowly, I cannot understand what you are saying" and then told there was no massage "today, tomorrow or all next week" - and summarily dismissed by the unsmiling spa receptionist returning to the really important piece of paper she was scrutinizing. Odd, because the hotel posted 'treatment of the day' in the elevator and one of these included a massage. So many abrupt and downright rude incidences that there is not enough space here to continue. The only good point is that the room was of a good size but that could never make up for a truly awful experience (thankfully only 3 nights). You have been warned!

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