Hotel Heritage

Recent Reviews: 140

• User:CymraesGwyddelig

  Trip type: Family

  Would 100% return

  23 Aug 2026

  Just 4 mins from the main roundabout and 10 minute walk from the gorgeous riverside on a pedestrianised cobbled street with the local shops right there.20 minute easy walk from the train station. Superb staff, squeaky clean, lovely ambience. Brilliant room and very accommodating with a bed or cot available for our 3 year old. Lovely generous room and bathroom. Comfy bed, excellent pillows. Breakfast was standard french with selection of bread and spreads, ham, cheese, egg, yoghurts and fruits. Some warm options such as scrambled egg (not great) baked beans and bacon (classically french crispy). Questionable coffee which was the only fault. Would 100% return and I plan on doing so. We dined at the restaurant too. Was nice.

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• User:Resort63925872557

  Trip type:

  Very Convenient, Almost Amazing

  20 Jul 2025

  Almost everything about the stay was great. The bed was very comfortable, but the layout with the television was awkward. The shower head was fantastic, but the stall needed a shelf for holding toiletries. The breakfast had a really nice variety, but the hot items were not really hot.

• User:GAELR56360

  Trip type:

  Excellent. Strongly recommend

  18 Jul 2025

  Excellent location. Strongly recommend. Excellent value for money. Nice choice of Cognacs at the bar.

• User:Brigstoweone

  Trip type: Family

  Lovely hotel shame about the night porter

  22 Jun 2025

  This is a really hard review to write because the actual hotel, the breakfast and most of the staff were excellent. The room was lovely and air conditioned which was a god send in the 30° plus heat. It was great value for money. I would have given it 5 out of 5 but for one person and that was the horrid, intimidating night porter. I know people often say that French people can be dismissive if you attempt to speak in French but I've never really found this and we've holidayed in France a great deal as my husband is fluent. On our first night at the hotel we didn't have any water in our room so after getting in from meeting friends for dinner and drinks I went downstairs to ask for some water. I asked in French and I know it's not perfect but I was going to give it a go but the rudeness I was greeted with was on another level. Not only was he rude but he was also intimidating and obviously quite liked the power of no one else being around, it being late at night and he obviously felt very much in control of the situation. He told me my French was appalling and that I shouldn't even try to speak to him because it was hideous to him. I was pretty shocked but asked for water in English and he was really annoyed and complaining that he had to go and get it for me. He did get it because I wasn't going to back down but the whole thing was really upsetting. Interestingly I was there for a wedding being held near by and my husband told the mother of the bride who said she'd had exactly the same experience from presumably the same man when she had stayed there for one night before going on to the wedding venue. She had tried to ask about the hotel being locked as her son was arriving late due to train cancellation. She is a French speaker so was horrified to be told that her French was awful and she shouldn't bother and to her questions not really being answered. I wonder if this nasty person would have done the same if we'd been men? I very much doubt it.Hotel Heritage you have a lovely hotel, your front of house day staff could not be more helpful, your breakfast was incredible and your rooms were lovely but what are you going to do about this really vile person who is discrediting your establishment? You have a duty of care to your customers not to be intimidated or humiliated by your staff.

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• User:barrygm2025

  Trip type:

  I struck lucky in Cognac

  21 Apr 2025

  Chosen at random on the internet, I struck lucky with this choice of accommodation for a four day stay in Cognac. The hotel was both charming and extremely well situated in the centre of town. The staff were very welcoming and always keen to help and advise in any way possible. I will definitely return.