The Originals Boutique, Hotel De Re

Recent Reviews: 953

• User:Stephen R

  Trip type:

  Shame about the bed

  21 Sept 2024

  Good size accommodation spoiled by a poor bed quality which gave little sleep. Avoid room 19 . Everything else was fine staff cleanliness all very good parking excellent. Also felt the deposit for the room was unnecessary (150euros) as they already had my full address and card details. Yea/ coffee cups in the room too small. Take your own plates cutlery if staying longer than one night. Stephane Heraudeau, Propriétaire at Hotel de Re, The Originals Residence, responded to this review Dear Sir,Thank you for taking the time to share your experience at the Hôtel de Ré.You seem to have been delighted with many aspects of your stay, and we are delighted. Our team takes pleasure in creating a warm and friendly atmosphere every day, so that each of our guests can enjoy a welcoming and relaxing environment.We regret your unusual comment about the bedding. It's a pity you didn't ask us on the spot, we would have liked to find a solution for your comfort.Concerning the deposit, this is common practice in the hotel industry to cover any damage or unpaid expenses.Finally, we take good note of your other constructive suggestions.I hope you have enjoyed our splendid region and that we will have the pleasure of seeing you again.ÉlodieQuality Service+33 (0) 5 46 30 33 20

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• User:ChristinaM1303

  Trip type:

  Great stay

  08 Sept 2024

  Had a lovely week at the Hotel de Re - great facilities and friendly staff. Would recommend and stay again. Stephane Heraudeau, Propriétaire at Hotel de Re, The Originals Residence, responded to this review Dear Madam,It is always a pleasure to receive such warm comments from our guests.Your positive feedback on our facilities and the welcome given by our staff is very important to us. We all share a passion for hospitality and are delighted that this was felt throughout your stay!Thank you very much for your sincere recommendation. We look forward to seeing you again in the heart of our beautiful green setting, for another moment of serenity and relaxation on the Ile de Ré.ÉlodieQuality Service+33 (0) 5 46 30 33 20

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• User:jmeagh659232

  Trip type:

  Very very poor experience and not value for money

  07 Aug 2024

  This is a 2 star motel. It is NOT a hotel. Staff were incredibly lazy and very unhelpful. They don’t care about their guests. Hotel area and reception desk closed from 12 until 2pm everyday so you had to move out of the indoor area as they locked up the hotel. We arrived at 11am as we had an early flight with our 3 kids and were told we couldn’t check in until 4pm. When our room was eventually ready, the staff would not even bring our bags to the room for us. We had 6 bags!!! I asked could they help and they said “we do not have enough staff”!!! The room was so basic. The cupboards were all locked and there was no key. We have a 2 year old baby and they charged us €2 twice for some milk for her small milk bottle. The room cost €280 per night. Breakfast was NOT included which is a joke. We had to play an extra €50 for breakfast. We are a family of 5. At breakfast when we asked for more food, they laughed at us as if we were eating too much and it was a hassle for them. At 10:30am while we were still eating our breakfast at the breakfast table, they told us we had to check out immediately as check out was at 10:30am. An absolute rip off! Check in at 4pm and check out at 10:30am! €330 for 20.5 hours. I asked a waiter if he could help order us a taxi and he said “No”. I told him the service in the hotel was very bad and he got aggressive and again refused to help order us a taxi to our next destination where we would be staying for 3 weeks. He would not help. Eventually the manager arranged a taxi. The pool area is nice but I would stay somewhere else. This is our 5th time visiting ile de re. We come for 3 weeks every summer. A new owner with attentive staff could make this place a much better place. I would NOT recommend hotel de re to anyone. Stephane Heraudeau, Propriétaire at Hotel de Re, The Originals Residence, responded to this review Dear Sir,The entire Hôtel de Ré team is sad to discover this harsh note on two platforms. We are committed to strong hospitality values and ensure that each of our guests receives a warm welcome. However, we would like to clarify certain important points concerning your stay, starting with your unacceptable behaviour, which was immediately reported to your travel agent. I myself attended your departure and I would like to congratulate the members of my team who kept their composure and remained courteous despite the disrespectful way in which you behaved towards them.You arrived at 9.30am when rooms are only available from 4pm, and were surprised that we didn't have a porter.The next morning, you arrived late for breakfast and asked to be served anyway, even though the buffet was closing.Similarly, rooms must be vacated between 8am and 10.30am, and we had to remind you of this rule because you had gone well beyond the scheduled check-out time.What's more, when there was none available, you asked for our help in finding a taxi, a request to which the manager devoted a lot of time, to the detriment of the other families present. You finally left the hotel at 1pm, well after reception had closed between 12pm and 2pm.In short, you spoke loudly all the time, which annoyed the other guests, and your constant demand for attention greatly disrupted the service intended for the others.I hope that in the future you will find a place to stay that will meet your requirements, which in no way correspond to those of a 3-star hotel.Stéphane HERAUDEAU, Owner and General Manager

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• User:benneyland

  Trip type:

  Nice hotel. Staff friendly and helpful and breakfast was good. Would stay again

  04 Jul 2024

  One night stay and perfect for what we wanted. Would return again for certain. Perfect place for a short break on the island Stephane Heraudeau, Propriétaire at Hotel de Re, The Originals Residence, responded to this review Dear guest,We are delighted to hear that you had a pleasant stay and thank you for your top rating! It is with great pleasure that we receive your compliments on our staff and our breakfast. We are pleased to hear that you found the perfect setting for your short break on the Ile de Ré and we look forward to welcoming you back. We hope you were able to make the most of all that our beautiful island has to offer, whether it was strolling along the sandy beaches, discovering the picturesque villages or sampling the culinary delights in our local restaurants. We hope to see you soon, ÉlodieQuality Service+33 (0) 5 46 30 33 20

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• User:clemcaulier

  Trip type:

  We will come back

  07 May 2024

  Great expérience, the staff is kind, funny and welcoming. And the hostel has an environnemental policy ! Stephane Heraudeau, Propriétaire at Hotel de Re, The Originals Residence, responded to this review Dear guest, What a joy to discover your comment and this excellent note!We are delighted to hear that you enjoyed your stay with us. Your description of the staff as kind, funny and welcoming fills us with pride. We firmly believe that smiles and good humour are essential ingredients in making every moment enjoyable, and it seems that we succeeded in conveying this friendly atmosphere during your visit.We are also very pleased that you have noticed our commitment to the environment. The preservation of our beautiful island of Ré is a priority for us, and we are proud of our environmental policy aimed at reducing our ecological footprint and promoting sustainable practices.We look forward to welcoming you back on your next visit to Hôtel de Ré. Whether it's for a relaxing getaway or a more sporty one, we'll be there to make your experience as enjoyable as the first.ÉlodieQuality Service+33 (0) 5 46 30 33 20

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