Mama Shelter Lille

Recent Reviews: 413

• User:MohiniL

  Trip type: Friends getaway

  Excellent weekday lunch!

  27 Nov 2025

  Had a great time with my friend having a weekday lunch at Mama Shelter. So convinient, so friendly, and the food is good too! Excellent experience. Clarisse was the best sever ever! MAMA SHELTER LILLE MAMA SHELTER LILLE, Guest Services / Front Office at Mama Shelter Lille, responded to this review Hi, We deeply appreciate your kind words following your stay. It's always a joy for the team to hear that you had a fantastic experience. Your feedback means the world to us, and we hope to see you again soon for more delightful moments ⚡ Mama ❤ You Louisa

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• User:Cortleigh T

  Trip type: Friends getaway

  ALL members not valued here

  29 Oct 2025

  Nice hotel but it should NOT be part of the ALL Accor program! Diamond member offered no amenity aside from a small bottle of juice for two people; no welcome drinks; no upgrade despite booking months in advance advance; breakfast promised at check in but when I went to the Resturant I was told they made a mistake and wouldn’t serve me. No coffee makeer in room. In Lille there are other ALL options - choose one of those if you want your status to be enjoyed. MAMA SHELTER LILLE MAMA SHELTER LILLE, Guest Services / Front Office at Mama Shelter Lille, responded to this review Dear guest,Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent stay did not meet your expectations, especially regarding the recognition of your ALL – Accor Live Limitless Diamond status. This is certainly not the experience we aim to provide to our valued members.Please accept our sincere apologies for the confusion about your breakfast and the lack of welcome amenities. Your comments have been shared with our team to ensure better communication and consistency in the future.We truly appreciate your loyalty to the ALL program and hope to have the opportunity to restore your confidence in us during a future visit to Lille.Kind regards,

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• User:Teo G

  Trip type: Friends getaway

  Great central stay for the Braderie and near Eurostar

  09 Oct 2025

  Quirky hotel, with great food and good bar, DJs in the evening when we stayed. Quiet rooms overlooking the city - clean, welcoming staff. Nice atmosphere. Beds comfy and nice bathrooms. Good for the price. MAMA SHELTER LILLE MAMA SHELTER LILLE, Guest Services / Front Office at Mama Shelter Lille, responded to this review Hey there 💫Thank you so much for your lovely review! We’re thrilled to hear you enjoyed your stay with us during the Braderie — what a great time to experience Lille! 🎉It’s fantastic to know you loved our quirky style, tasty food, comfy beds, and the good vibes from our DJs. We’ll be sure to share your kind words with the whole team — they’ll be delighted to know they made you feel welcome.We hope to see you again soon for another stay full of music, good food, and Mama energy 💛See you soon,

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• User:Georgia C

  Trip type: Couples

  A few nights away

  26 Aug 2025

  The hotel itself was lovely, and the lady at reception was especially welcoming and friendly. Our room was beautifully decorated with a unique and charming style.The location is excellent - very easy to access by car and situated in a nice area.One downside was the breakfast: unfortunately, all the hot items (eggs, pancakes, bacon) were cold. However, on the second morning, I opted for the cold options instead, which were fine.The room felt quite stuffy, and the air conditioning wasn’t very effective, which made it a bit uncomfortable at times.The most disappointing part of our stay was an experience in the restaurant on Tuesday around 2:30 PM. A staff member who served us lunch was extremely rude, laughing rudely at our questions and rolling their eyes when we responded. I asked him what was so funny and he said it was because my partner wanted water with his meal? It was upsetting enough that we chose not to dine at the restaurant again during our stay as it made me feel so awkward. Overall a nice stay, but wouldn’t stay here again due to the issues above and would opt for somewhere else. MAMA SHELTER LILLE MAMA SHELTER LILLE, Guest Services / Front Office at Mama Shelter Lille, responded to this review Dear Georgia,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you appreciated the warm welcome from our reception team, the unique decoration of your room, and our convenient location.We are, however, truly sorry to read about the aspects of your stay that did not meet your expectations. Please accept our sincere apologies for the issues with the breakfast temperature and the air conditioning in your room. Your comments have been shared with our team so we can address these points and improve the experience for future guests.Most importantly, we regret the unpleasant interaction you experienced in our restaurant. This is not reflective of the standards of service we strive to provide, and we will be addressing this incident directly with the team to ensure it does not happen again. We want all our guests to feel welcome and comfortable throughout their stay, and we are very sorry that this was not the case for you.We appreciate your constructive comments, as they help us identify areas where we can do better. We hope you may consider giving us another opportunity in the future to provide you with the positive experience we aim for every guest to enjoy.Mama ❤ You

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• User:Mathew H

  Trip type: Business

  A Love Letter to Mama Shelter (Lille)

  31 Jul 2025

  In Lille where cobbled stories wind,A haven waits for hearts to find—Mama Shelter, bold and bright,A tapestry of warmth and light.Its colors dance, its music plays,A modern soul with vintage grace.From cozy beds to rooftop skies,Each corner holds a sweet surprise.The food? Divine. Each bite a kiss,A symphony you won't want to miss.Cocktails crafted, smooth and bold,A toast to tales yet to be told.But what lifts Mama to the stars,Beyond its lights and stylish bars,Is service rare, sincere, and true—And Yen, the gem that sees you through.With every smile, he lifts the day,With humor, heart, and savoir-faire.Attentive, kind, and always near,He brings the magic atmosphere.So if you roam through northern France,Give Mama Shelter more than a glance.Stay, indulge, and raise your pen—To Lille, to life, and cheers to Yen. MAMA SHELTER LILLE MAMA SHELTER LILLE, Guest Services / Front Office at Mama Shelter Lille, responded to this review Bonjour Mathew,Merci pour votre magnifique retour, cela nous fait chaud au ❤.Voir que vous avez apprécié votre expérience chez nous est une grande source de motivation pour toute l'équipe. Nous espérons vous revoir très vite pour d'autres moments inoubliables au Mama Lille.Mama ❤ YouLouisa

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