Sejours & Affaires Lille - Europe

Recent Reviews: 271

• User:mattjchurchill

  Trip type: Family

  Avoid. Avoid. Avoid.

  06 Jul 2026

  This was one of the most disappointing hotel/aparthotel experiences I've ever had.Quite frankly, Hotels.com should be ashamed this is even listed. I am absolutely gutted I didn't do more research and only took their rating as a guide. Lesson learned.I seriously question their judgement. Marketed as a family room, I can safely say it is totally unsuitable for families.One of the beds was a sofa bed, with two single mattresses and a large gap inbetween, and NO pillows!!The room had not been thoroughly cleaned. My wife and I found big clumps of brown dust or dirt on the floor. There were drink stains on the walls.The bathroom was mouldy around the edges of the bath.There was food in the fridge from a previous occupant, which given there is a big sign threatening a 57 euro fine for not taking out your own rubbish bag, is pretty hilarious. One of the bedside lights did not function.The room had no A/C - it did have windows that opened, but overlooking the train station it meant very little peace. It was impossible to connect to the wifi.We checked out early and stayed somewhere else. Mercifully, the desk staff couldn't have cared less.Avoid.

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• User:missmellysue

  Trip type: Family

  Just needs a deep clean.

  10 Apr 2026

  The location, price & staff were perfect, all the place needs is a deep clean. On the surface it’s clean but little things like removing the water marks from the taps, marks from the shower & toilet, would make a huge difference. Also the lino (yup it’s that kinda place) could do with repair in places. Just to let you know the rooms look bigger in the photos.

• User:Cheryl B

  Trip type: Solo travel

  Avoid if you can

  12 Jan 2026

  I had booked a room at the Sejours & Affaires for 9 nights. I arrived around 9pm, but the door was locked. I had to wait for a "resident" to come in so I could follow them in. There was no one behind the desk, and I stood there approximately 5 minutes before a young man appeared. I was given my room key. I spent ten minutes in the room. There was no rug. It was freezing in the room and I found no way to turn the heat up. The bathroom was the size of a closet. The TV did not work. The ducts for the heating were visible on the roof. The walls were stained. The bed had one blanket on it, and one in the closet. Both were the same as one gets on an airplane. I should have taken a picture but I was not thinking about writing a review, I was tired from my journey and appalled that I had spent money on a room that was not as inviting as the dorm room I had lived in while serving in the Air Force.The picture they show on their website is NOT what the room was like that I had been given.I sat on the end of the bed and was about to cry when I figured I was not obligated to stay and so I did not stay. As I said above, I stayed for maybe 10 minutes and left.

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• User:CarolBrown16

  Trip type: Family

  Decent family room

  25 Jul 2024

  Decent family room - 2 kids shared a double sofa bed. Kitchen area meant we could save money by prepating our own meals. Shower curtain rather mouldy and crockery in cupboard wasn't clean, but otherwise the room was clean on arrival. Good location, close to Lille Europe and 10 minute walk to Old Town.

• User:David G

  Trip type: Couples

  Bed Bugs in Room 811

  14 Jul 2024

  We stayed in Room 811. We arrived at ca. 8.45pm and having dropped off our items we went to the shopping centre to get items for the room. On our return, Reception was closed. Although a decent size, the room was generally grubby with a stale smoke smell and cigarette burns on the sofa and floor.At ca. 10.30pm we noticed a bed bug on the shower curtain and then found a further 2 in the bedroom. We packed our things and left immediately, finding a room in a nearby hotel.We returned at 9am the next day to return our key, report our concerns and seek a refund. The Reception remained closed and we were directed to the Office across the corridor. There were 3 people in the room, and none looked or sounded surprised when we told them of the bed bugs. We were told they could refund the city tax but the refund for the room would need to be processed through the booking platform.Despite asking, none of the staff members would give their names. When no refund was forthcoming a couple of days later, we contacted the booking platform who said the hotel was denying the refund and that the booking platform would only offer partial payment as a voucher against future bookings as a good will gesture. Only after escalating to the Customer Services supervisor did we finally receive refund in whole.It is not just the poor quality of the room, but the way in which the hotel agreed to refund then later refused that made this such an unpleasant experience.

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