Comfort Aparthotel Lourdes Lorda

Recent Reviews: 28

• User:pouky3

  Trip type: Business

  there is not enough booking control, if any at all, I would love to be your ambassador to visit these places

  19 Aug 2026

  I rented an apartment hotel at this establishment, what a shame, it does not correspond at all to the booking photos, I asked the manager of the premises to change my apartment, which was done, I made a scene, but the worst part is that I got an apartment that was just as disgusting, if not worse, plus upon arrival 103 € in tax + a dog for 2 people, the problem is not the tax fees, it is the disgusting apartments, as it says in the reviews, the beds are camping beds and the furniture is completely falling apart, carpets full of fleas with fecal stains, the pool that you see in the photos has nothing to do with it, it is very small, 10 people and it is full, so in terms of hygiene, chlorine, all that, I don't know how they do it, anyway, I'm not going to write you a novel, you have to see it to believe it, and for experienced people, please pay on-site once you have seen the damage, the only response from the manager is that the owner does not want to do any work for the establishment, they do not want to refund me, so I asked booking to refund me, of course all these messages will be on social media to prevent people from being scammed, otherwise I travel a lot but this is the first time like this Originally submitted in French on www.tripadvisor.fr. View originals.

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• User:Tomitoms

  Trip type: Family

  Bad experience

  09 May 2026

  The apartment is comfortable however we were woken up by the housekeepers who allow themselves to come home at 8am and wake up my daughter. In addition we had breakfast included, when my husband wanted to go to lunch we ask him to repay! A shame. Originally submitted in French on www.tripadvisor.fr. View originals.

• User:Nivedah K

  Trip type: Family

  Rude staff, poor customer service!

  15 Apr 2025

  Please AVOID. Staff are rude and are not welcoming. Stayed with family over 2 days. Poor customer service, very rude and hardly anyone working at reception. No one cleaned the rooms or topped up anything. Rooms are very poorly maintained and lots of stains on the sofa and the bathroom floors had lots of hair and dirt before we arrived. Sticky floors with some drips all the way through the floor. It was only for two nights and we just got on with it. But on the day we were leaving one lady shouted at our 8 year olds kids as they wanted to ask something. The kids came back in tears as they were shouted at for playing ‘loudly’. They never even got to ask what they wanted and were left upset. They appear to lack communication skills and overall awful service. They lock the toilets in the main reception area and hardly have this accessible for anyone. This is absolutely disgraceful.For breakfast they had not catered for vegans and had out of date soft cheese. When we pointed this out the lady apologised but didn’t even think of checking or removing the ones they had on display. All the soft cheese were out of date by over 5 days - dates 10th April when we used it on 15th April. Later, they also lied that they don’t stock any food out of date. Never stayed in a hotel with such bad service. Would not recommend at all, if you want to have better service look elsewhere!

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• User:ajsiromani

  Trip type: Couples

  Good hotel near the sanctuary

  01 Oct 2024

  Zenitude Lorda is a good Aparthotel, little less than One Kilometer from the Sanctuary. Rooms are of different sizes, We go a smallish room. Room was well equipped as promised, with a small kitchenette and sufficient Crockery Cutlery and Equipment.Staff at the reception were extremely helpful and friendly.Only negative was that the room we got had a Deep Bathtub - unsuitable for senior citizens.

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• User:lyndonn283

  Trip type:

  Nice self catering apart/hotel

  22 Apr 2022

  The hotel reception staff were very welcoming and also multilingual. The rooms were lovely, spacious, modern, clean and we particularly enjoyed the mountain view from the room window. However, the TV was a little small and there was no complementary tea and coffee sachets provided. There is a continental style breakfast offered, but it was slightly disappointing with not much selection and fresh fruit. The location is good and fairly near to the main sanctuary and grotto although there is reasonable distance to town centre, so be prepared to walk a bit and bring sensible footwear. There is also an airport shuttle bus near the hotel at the Paradis bus stop which drops you straight to the airport. We had a good experience on this occasion and will definitely recommend staying especially if you're looking for self-catering residence type accommodation. Thank you Zenitude

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