Panorama

Name: Panorama
Address: 11/13 Rue Sainte-Marie - BP85, Lourdes, france
Telephone: +44-204-505-9777
Rating: 4.1

Lourdes, France

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About Panorama

location

This hotel is located in the city centre, near the grotto. A range of shops and restaurants can be found in the near area.

facility

118 rooms, including 3 suites and 20 single rooms, are located on 7 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. A business centre with fax machine, projector and photocopier is available.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, fishing, canoeing, skiing, a gym and hiking.

meals

Various dining options are available, including a non-smoking restaurant, a breakfast room, a café and a bar. Catering options include half board and full board. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and picnics are available.

Amenities at Panorama

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Garage
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Protective equipment for guests
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Cycling
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  Outdoor sports
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  Skiing
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Golf
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Tourist Centre

50 m

Shopping opportunities

200 m

City Centre

500 m

Train Station

1500 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

413

Very Good

287

Average

132

Poor

Terrible

Recent Reviews: 893

User:Fiona M
Trip type: Couples
Lourdes September 2026 pre Pope visit
23 Sept 2026
The hotel was in a lovely location overlooking the churchThe staff were very friendly and helpful. We felt very relaxedThe room was a good size, clean and had good air-conditioning We were very lucky to have been given the upgrade from the Hotel Rose as it was my husband's 60th birthday. Thank you
User:pete b
Trip type: Couples
Wonderful.
29 Aug 2026
Location is very close to the center of all major sites in Lourdes. Easy 10 minute walk to the Grotto and several places to eat right outside the hotel. Jonathan C, Directeur général at Panorama Hotel, responded to this review Dear Guest,Thank you very much for your wonderful review.We are delighted that you enjoyed our location and found it convenient for exploring Lourdes, with the main attractions, restaurants and local amenities all within easy walking distance.Being just a short walk from the Sanctuaries is indeed one of the advantages our guests particularly appreciate.We hope to have the pleasure of welcoming you back on a future visit to Lourdes.Yours sincerely.
User:Jeffrey C
Trip type: Couples
Very good hotel with superb location but offering mediocre breakfast.
27 Aug 2026
An excellent Hotel with a suberb Location, very close to the Sanctuary and offering „panoramic“ views from our balcony. The only criticism is that breakfast, at €18 each, was not good value for money considering the limited range of choices and mediocre quality. Jonathan C, Directeur général at Panorama Hotel, responded to this review Dear Jeffrey,Thank you for taking the time to share such detailed feedback about your stay.We are delighted that you enjoyed our location, just a short distance from the Sanctuaries, as well as the panoramic view from your balcony. We are, however, sorry that our breakfast did not meet your expectations, particularly in terms of variety and value for money.Your comments are important to us, and we will share them with our team as we continue to review and improve our breakfast offering.We hope to have the pleasure of welcoming you back to Lourdes and providing you with an experience that fully meets your expectations.Yours sincerely.
User:H3659FSmarissab
Trip type: Family
Excellent location/Comfy Room - Worst internet/Room key issue
25 Aug 2026
Plus(+) : Appearance of the hotel from the outside looks cool and very close to the gate of Lourdes. Beds are too small which might be an issue to others but it was comfortable.Negative(-): First - Worst wifi/internet which was important to us. Second - several visits (six times) back to the front desk since the hotel key was de-magnetized! It was very annoying esp when you are tired, wait for the elevator- only to learn you have to go back down to the front desk to make room key work. Jonathan C, Directeur général at Panorama Hotel, responded to this review Dear Marissa,Thank you for taking the time to share your experience with us. We are pleased that you appreciated the character of our hotel and its privileged location, just a short distance from the Sanctuaries.We are, however, sorry for the difficulties you experienced with the Wi-Fi and, in particular, for the repeated problems with your room key. We fully understand how frustrating it must have been to return to reception several times, especially after a long day and having to wait for the lift each time. This is certainly not the experience we want our guests to have, and we will pay particular attention to this issue.We also take note of your comment regarding the size of the beds, although we are pleased to hear that you still found them comfortable.We hope to have the opportunity to welcome you again and provide you with a smoother and more enjoyable stay.Yours sincerely.
User:Csaba N
Trip type: Family
Good place, poor service
23 Aug 2026
The hotel is in a great location. Unfortunately the first night there was no hot water in the bathroom. It was fixed after half an hour. The water only came out half way from both sides of the shower because it was so limescaled. I had to call the hotel at 3am as stated when booking because the receptionist was not there. They told me it would be at 4am. Breakfast was also a bit disappointing as 3 food warmers were empty at 7am. Jonathan C, Directeur général at Panorama Hotel, responded to this review Dear Guest,Thank you for taking the time to share your experience with us. We are pleased that you appreciated our excellent location, close to the Sanctuaries.We are, however, sorry for the inconveniences you encountered during your first night. The temporary lack of hot water and the issue with the shower flow are certainly not the level of comfort we aim to provide. We will pay particular attention to the maintenance of these facilities.We also regret that your late-night arrival was not as smooth as expected. Our reception is closed during certain hours, which is why a telephone service is available to assist guests when needed.Finally, we are sorry that breakfast did not meet your expectations, particularly as several heated serving dishes had not yet been replenished at the beginning of service. We will remind our team of the importance of ensuring that the buffet is fully stocked from the start of breakfast.Despite these inconveniences, we hope to have the opportunity to welcome you again and provide you with a much more enjoyable stay.Yours sincerely.