Close to the sanctuary, nice personal and well trained. Rooms need update mainly bathrooms and close care to details .
HOTEL PARADIS, Propriétaire at Hotel Paradis Lourdes, responded to this review
The whole team at the Hotel Paradis would like to thank you for your score and hope to see you again soon. With kind regards.
User:Ovingdean4
Trip type: Friends getaway
Missing item from room .
31 Jul 2025
Basic hotel, definitely not 4 star.Food just mediocre .Son left his expensive headphones in the room. Came back and they were gone !Front desk informed , but said they didn’t find them .Well they certainly didn’t walk out of the room by themself. They were in a Sony case ;
HOTEL PARADIS, Propriétaire at Hotel Paradis Lourdes, responded to this review
Your feedback will enable us to focus on these negative points and improve them. We are sorry that you were not satisfied and we hope that a future stay will live up to your expectations. With kind regards
User:Maria K
Trip type: Friends getaway
THIS REVIEW IS FOR GROUP TRAVEL ONLY - BE VERY CAREFUL WITH THIS HOTEL
02 Jun 2025
Hello, I wrote this review and only valid for GROUP TRAVEL, I own a travel agency since 1993 and we are based in Los Angeles. I need to let future groups to be very very careful with this hotel. Our group (booked through G2 - our very reliable travel partners for Europe market) was supposed to stay in this hotel from May 1 - 3, 2025 and our group were kicked off from this hotel and they put us in the 3 star hotel next to this hotel (Hotel Arcades). We booked rooms for this group (total 16 rooms) through G2 since September 2024 and Paradis Hotel confirmed it. 2 days before arrival date, G2 informed us that our group has been kicked off from Paradis Hotel. I talked to the Manager on site and the only thing she told me was sorry, thats all. I do believe they kicked us off from the property because they were overflown by Marian group and they said that Marian Group is their loyal customer for years. I still think that this is not fair to us, I brought a pilgrimage group visiting Holy Door in Rome, Fatima and Lourdes and this was a very bad experience for us. Very very bad, some of our tour participants got very angry with the Manager. The next day our priest was able to calmed us down and advised us not to let this bad experience ruined our intention to be on a pilgrimage group. But I do believe that I still need to share this experience for future groups, BE VERY CAREFUL with this hotel.Maria Khoe.
HOTEL PARADIS, Propriétaire at Hotel Paradis Lourdes, responded to this review
Dear Ms. Khoe,Thank you for taking the time to share your experience, and please allow me, on behalf of myself and the entire team, to offer our sincere apologies for the inconvenience your group experienced during your recent visit to Lourdes.Your group had indeed confirmed your booking with us since September 2024, and we were fully committed to welcoming you under the best conditions. Unfortunately, in the days leading up to your arrival, an exceptional situation arose: one of our long-standing clients, whom we host every year — required significantly more rooms than originally planned for their annual pilgrimage.Faced with this unexpected request, we were regrettably forced to relocate several groups, including yours, to a nearby hotel. This decision was not made lightly, and your agency, was informed as early as possible so that alternative arrangements could be made.We are truly sorry to hear that the hotel you were relocated to, which had recently reopened, did not meet your expectations or the standards we would normally ensure for our guests.I fully understand your disappointment, especially during a spiritually meaningful journey such as this pilgrimage. It is deeply regrettable that this situation disrupted your experience, and I assure you that we are taking it seriously to prevent similar issues in the future.We sincerely hope you will allow us the opportunity to regain your trust during a future visit to Lourdes.With all due respect,Hôtel Paradis – Lourdes
User:Ym150701
Trip type:
Mr
20 May 2025
Near Groto, Meal average, Wifi very good, Front office staff friendly, Food Average, Room Small, Pillow and bed poor condition, towel need replace
HOTEL PARADIS, Propriétaire at Hotel Paradis Lourdes, responded to this review
Dear Sir We thank you for your comment and take note of your various remarks in order to always improve in the reception of our customers.We hope to see you back at the hotel very soon.Yours sincerely L'hôtel Paradis Lourdes
User:miafegero
Trip type:
average
15 May 2025
the dinner served is not that great, hopefully it'll improve. The breakfast was good, the location was also good if intending on attending the candle procession that happens nightly
HOTEL PARADIS, Propriétaire at Hotel Paradis Lourdes, responded to this review
Dear MadamThe entire team at the Paradis Hotel would like to thank you for your positive comment and we hope to see you again at the hotel very soon.Yours sincerely Hotel Paradis Lourdes
Lourdes, Lourdes
About Paradis
User Rating & Reviews
18 Aug 2025
31 Jul 2025
02 Jun 2025
20 May 2025
0204 505 9777