Appart'hotel Odalys City Bioparc

Recent Reviews: 584

• User:575rachealm

  Trip type: Family

  Very happy visitor

  09 Oct 2025

  Lovely welcoming reception staff. Clean room with everything we needed. My mattress was amazing!! Didn’t want to get up. Metro was a short walk away. Would definitely visit again.

• User:Curious55744066322

  Trip type: Friends getaway

  Unsafe stay: staff threatened eviction twice; no hot water for two guests; heating broken; no manager response.

  24 Apr 2025

  This was the worst hotel experience I have ever had. I booked a double room for two guests at Odalys City Lyon BioParc, but they treated it as if it were meant to supply for one person only. The hotel failed to provide basic amenities for two guests and their staff made the situation worse by threatening to kick us out twice when we sought help.What really happened: • Hot water issues for two guests: The room had a bathtub but they never warned us that the hot water came from a small water tank, sufficient only for one person. When one of us was mid-shower with shampoo in their hair and the hot water ran out, we called the reception. Instead of helping, the receptionist told us to wait one or two hours for the water to regenerate. Adding that if I call again "I will kick you out" – all while my friend was freezing. • Heating was faulty: The air conditioning was limited to 21°C, and the electric heating in the room did not work properly, leaving the room cold and uncomfortable. I caught cold and my friend naturally too. • Receptionist was hostile and threatening: When we asked for help regarding the hot water, the receptionist was sarcastic and dismissive, even threatening to evict us if we called again. After reporting this via Booking.com chat, I received a disturbing anonymous call at 4:35 AM the same night, adding to the stress. • The next day, when I asked for the manager’s contact email to escalate the issue, the receptionist refused, saying “Because I don’t want to”, and threatened to kick us out again.Their so-called “responses”: • During the stay, the only written reply I received was in the Booking.com chat, where the receptionist repeated the same excuse about the hot water tank and accused me of being dismissive, without explaining where or how. I asked them repeatedly to clarify, but no one pointed out what was supposedly dismissive. • There was no follow-up from the hotel manager before I checked out nor responds to weeks of trying from Booking. After almost a month, the hotel responded to my Google review, but I only saw partially from email notification — possibly because Google hasn’t published it yet. Regardless, nothing was resolved during or after my stay. From the content which I have read, only attempt to avoid admitting wrong doing. • After the stay, I received only one generic marketing email thanking me for my stay and offering me a €25 discount code for a future booking, encouraging me to leave a TripAdvisor review. No actual response to my complaint. • I even sent two registered letters to the hotel chain’s headquarters (confirmed delivered after 12 days) but never received any reply.Final thoughts:This hotel completely disregards guest safety and hospitality standards. Instead of addressing a guest’s emergency (hot water in a windy cold night), they blamed us and turned hostile. Their communication is evasive, and they avoided accountability at every step.I regret not reading Google reviews before booking – now I know those negative experiences are true. No matter how attractive the price may seem, avoid this hotel at all costs. Guest Relation, Owner at Odalys City Signature Apart'hotel Bioparc Lyon Est, responded to this review Dear Sir or Madam,We regret to read your comment again; we have already responded to your complaint on other social media platforms, where you have already posted.As stated in your accommodation, as well as by our on-site staff, your apartment is equipped with an individual 100-liter hot water tank: if all the hot water is used, the tank regenerates overnight.After inspecting your accommodation the next day, it was found that the hot water was indeed available, which is why we told you that it was because you had already used the entire hot water reserve.Your interaction with our staff was very tense; however, our receptionist remained courteous and professional with you despite your comments.Our goal is to provide a comfortable and welcoming environment for all our guests, and the incidents you encountered do not reflect our usual level of service.Our team has made every effort to respond to your requests and ensure your comfort. Please rest assured that we have carefully reviewed all of these points to prevent similar situations from occurring in the future.We hope to have another opportunity to welcome you back in better conditions.Sincerely,The Odalys City Team

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• User:vladimir353

  Trip type:

  Excellent

  31 Mar 2025

  We were very satisfied. Excellent staff. Very good location close publik transport. Great breakfest.

• User:webscientists

  Trip type: Family

  Decent hotel for a night or max two nights stay. Good breakfast.

  31 Dec 2024

  Polite staff, good breakfast (fresh juice). Okayish rooms. Even the one bedroom apartment is too small to actually prepare or cook something. It’s decent for an overnight stay or max 2 days.Daily cleaning isn’t included in price. Parking is free outside and easily available.

• User:guesttraveller2012

  Trip type: Business

  wrong invoice not corrected

  01 Sept 2024

  I was travelling for business. The accomodation (apart from a broken shower) and breakfast is okay. At timepoint of checkout I did not receive the invoice. It has been sent to me after via email, but with the wrong amout. There is absoutely no support to get this corrected.Further, I forgot my little jacket in the room - knowing exactly the spot. The reply was that they did not find anything and even if they did, they could not send it to me. Lost for ever! Guest Relation, Owner at Odalys City Signature Apart'hotel Bioparc Lyon Est, responded to this review Dear customer,Thank you for sharing your feedback regarding your recent stay. We are sorry to hear about the problems you encountered with your undelivered bill and forgotten jacket.So that we can contact our team to find out what happened, could you please tell us your booking name so that we can make the necessary arrangements.We hope you'll give us another chance in the future and that we can offer you a much better experience.Best regards,The Odalys team

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