Berlioz

Recent Reviews: 41

• User:Evgenia C

  Trip type: Family

  Serious Access Problems – Extremely Difficult Arrival by Car

  15 Feb 2026

  We arrived late at night in heavy rain while travelling with my disabled mother. Google Maps directs you to the hotel, but the road is blocked by an official “no entry” sign. There is no clear information explaining how guests are supposed to legally reach the entrance.The hotel mentioned having special permission, but as a driver I could not ignore a traffic sign and risk a fine. Another possible access route is controlled by retractable bollards requiring a remote control, which was not provided.Parking is located about 1 km away, with no covered or accessible path to the hotel. For a disabled guest, especially at night and in bad weather, this is not realistic.We were unable to check in and had to find another hotel. The property refused to issue a refund.Guests with mobility limitations should clarify access conditions before booking.

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• User:Maria Carmina A

  Trip type: Family

  Very satisfied

  08 Jul 2025

  Very accessible to transportation and very clean room. The Air conditioning and wifi were also working well. Overall, we enjoyed our short stay.

• User:Erik v

  Trip type: Business

  A terrible experience

  17 Mar 2024

  They had the wrong room for us (twin room was booked, became a single room)a and said they could not change as they were fully booked. Strangely enough rooms were bookable by other websites. I never had a room disappointing as this one. A strong recommendation not to go here. There is no side table or anything like that next to the bed, which you can only enter from one side. There is no room for your suitcase, except on the bed (but then...where you sleep). There is no chair in the room, just a small hocker before a tiny tiny shelf, that cannot be named a table. There is no sufficient place to hang clothing and there is no closet for that (which you can close against the dust in the room). Do not start about a water cooker or anything .. it is not there (we had to stay here for 6 nights). The bed is probably years old and the matrass is fully out of shape, so you can expect a hernia and a doctors visit afterwards. Probably the room is about 6m2. Be careful in the little shower (with a broken showerhead), because if you move you come against the handle form the crane with a decent chance either to burn alive or get a really cold shower. About the hotel itself : most employees do not speak English and have to use their phone with google translate, The elevator barely fits 1 person with a suitcase and definitely not more. The breakfast is the minimum what you could expect. Some croissants, cold hardboiled eggs already peeled and some poor lonely, tiny little sausages of the cheapest kind. So do yourself a favour and not make the mistake like we did. Complaints did not help, because they will not speak English and basically if you have paid ... they don't care anymore for their customers. The location is 2 stars, 1 star is even too much for the room and the service. Hôtel Berlioz, Autre at Hotel Villa Berlioz, responded to this review Mr Van Gelderen, We thank you for sharing your opinion on your recent stay at the Hotel Villa Berlioz. We are sorry to learn that your experience did not meet your expectations.We would like to clarify a few points regarding your stay. First of all, you actually booked a single room. However, we offered you an upgrade upon arrival for an additional charge of only €5. We even offered to upgrade you for free on your 3rd night because we had more availability. Regarding the room you occupied, we would like to point out that it has recently benefited from a complete renovation. The bedding was completely renewed in 2022 with high-end products made in France, including Bultex mattresses. The photos you posted clearly show the modern, renovated look of the room.Our 24-hour reception would be happy to install a kettle in your room, but we have not received a request from you. In addition, we offered you your coffee and tea during the 6 days in our establishment…Regarding breakfast, our offer includes a varied choice of products, including pastries, bread, brioche, yogurts, fromage blanc, cold meats, cheese, scrambled eggs, hard-boiled eggs, sausages, etc. All this information, including photos, is available on our website so that our guests can have a clear idea of ​​what awaits them during their stay.We are sorry that these items did not meet your expectations, and we hope to have the opportunity to welcome you again and offer you a more satisfactory experience.Best regardsHéloïse Jacquemont / Executive Assistant

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• User:av250866

  Trip type: Family

  Reservation failed because of their incompetence!

  21 Jul 2023

  I did a reservation for a stay in this Hotel through Booking, as I already did several times in various hotels in France and abroad.The staff was not able to manage the reservation through credit card because of THEIR INCOMPETENCE.My Bank explained me that the Hotel did not required a two factor validation for the transation (compulsory in all the EU from 2021), so the transation was canceled.I called the Hotel and the Operator was totally unable, not only to solve the problem, but even to understand it! She was so useless that if it wasn't for the voice tone I could believe to speak with a three years old kid!So I was forced to book another Hotel where, with the exact same procedure and same credit card, everything run smoothly!Really the MOST INCOMPETENT hotel Operator I ever met in my very long trip experience!! HOTEL BERLIOZ, Propriétaire at Hotel Villa Berlioz, responded to this review Hello Sir,In fact, when you make a flexible rate reservation, we carry out a pre-authorization to check the validity of the bank card.Wishing you a good daySincerelyHéloïse / Executive assistant

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• User:K62826

  Trip type: Friends getaway

  Recommended!

  20 May 2023

  Great location, friendly staff, space considerably good. 2 mins walk from the train station Garre de Lyon-Perrache and just across a tram station. The staff were welcoming & helpful. The hotel seemed newly renovated, room size relatively alright and spacious bathroom. The hotel also had a small lift (fit 1 person with luggage), so might need to take turns if you come in group. HOTEL BERLIOZ, Propriétaire at Hotel Villa Berlioz, responded to this review Hello, we would like to warmly thank you for choosing our hotel for your stay. We are delighted to know that you had a pleasant time with us and that your experience was satisfactory. Hoping to see you again very soon,Héloïse / Executive assistant

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