Comfort Hotel Aeroport Lyon St Exupery

Recent Reviews: 705

• User: Nuala M

  Trip type: Couples

  Horrendous

  This is one of the worst hotels we have ever had the misfortune to stay in. We arrived by train the day before an early flight, at around 15h. We asked airport staff where the hotel was located. The didn't know but looked it up and told us we would find a navette in front of the hotel - well there was NO navette. The airport staff had looked up its location for us so we had a rough idea of how to… Read moreThis is one of the worst hotels we have ever had the misfortune to stay in. We arrived by train the day before an early flight, at around 15h. We asked airport staff where the hotel was located. The didn't know but looked it up and told us we would find a nave… Read more

• User: PhileasFogg1965

  Trip type: Couples

  20 years overdue for refurbishment

  The staff were pleasant and the food wasn't bad, but the place is about 20 years overdue for refurbishment. Rotting wood around the bath, generally dilapidated and the air conditioning didn't work. We only stayed there because our evening flight was cancelled and it was the last room available at an airport hotel, but next time I'll take a taxi into town. Alice Tridemy, Directeur général at Com… Read moreThe staff were pleasant and the food wasn't bad, but the place is about 20 years overdue for refurbishment. Rotting wood around the bath, generally dilapidated and the air conditioning didn't work. We only stayed there because our evening flight was cancelled… Read more

• User: aiidabenbarkalamir

  Trip type: Solo travel

  Terrible!

  Im not sure why the Hotel Manager would tell me her name is Emilie when her name is Anaise. Also why she would offer my husband 700€ alcohol on the tab when they knew he was drunk and sick and a week later send me a bill asking me to pay 708.79€ for the drinks!. So apparently this hotel takes advantage of their clients by charging them after the fact? The worst customer service! Please watch your… Read moreIm not sure why the Hotel Manager would tell me her name is Emilie when her name is Anaise. Also why she would offer my husband 700€ alcohol on the tab when they knew he was drunk and sick and a week later send me a bill asking me to pay 708.79€ for the drinks… Read more

• User: Capujosh12000

  Trip type: Business

  Terrible Quality Rooms

  I booked a large room with a queen size bed and expected it to be air-conditioned for the price I paid. Instead, I find a nonworking,air-Acondition and a fan. The phone in the room wasn’t working so I had to go down the gloomy, dark hallway with filthy carpets to the elevator to speak to the receptionist. The receptionist told me that they had no other rooms and that I could make do with the fan.I… Read moreI booked a large room with a queen size bed and expected it to be air-conditioned for the price I paid. Instead, I find a nonworking,air-Acondition and a fan. The phone in the room wasn’t working so I had to go down the gloomy, dark hallway with filthy carpets… Read more

• User: pilgrim108

  Trip type: Friends getaway

  Not the best experience

  We stayed here as nothing else was available and our flight was cancelled. even though it was cheap and at least we had a roof over our head and a place to stay it wasn't a great experience.The corridors felt dark and dingy - we couldnt fit our suitcases in the room. The decor felt like something out of the 80s and they really really do need to change their promotional pic of the room because it l… Read moreWe stayed here as nothing else was available and our flight was cancelled. even though it was cheap and at least we had a roof over our head and a place to stay it wasn't a great experience.The corridors felt dark and dingy - we couldnt fit our suitcases in th… Read more