Hotel Ibis Lyon Gerland Musee Des Confluences

Recent Reviews: 726

• User:Journey51548549527

  Trip type: Family

  Bad service from front desk

  30 Jul 2024

  I had a terrible experience at this hotel. Although check-in was relatively smooth, we left almost immediately to explore the city and have dinner. It was only when we returned around 9 p.m. that we discovered the air conditioning was not working.When I reported this issue to Hugo at the front desk, I was met with complete indifference. He told me there was nothing he could do about it, which I found unacceptable. I asked to speak to the manager, but Hugo informed me that the manager was not available. I was shocked by this response, as I have never been treated so poorly by hotel staff before. Despite having paid for an air-conditioned room, we were offered no solution or assistance.Additionally, the air conditioning vent was disgustingly dirty and covered with a moldy substance, which made me concerned about the air quality in the room. The room was unbearably hot, causing us to sweat profusely. This was particularly concerning as we needed a good night's rest before our long drive home to the Netherlands the next day. Frustrated and uncomfortable, we decided to leave immediately and booked into the Marriott Lyon instead, where we received excellent service and were treated like royalty.I would not recommend this hotel to anyone, given the lack of basic amenities and the unprofessional attitude of the staff. Our experience was highly disappointing, and I urge others to consider alternative accommodations. Ibis Gerland, Other at ibis Lyon Gerland Musee des Confluences, responded to this review Dear Mr Sander, Thank you for taking the time to send us your comments regarding your stay in our hotel. We are very sorry to hear that your experience did not live up to your expectations. The city of Lyon has recently been experiencing a very hot period, with night-time temperatures reaching up to 27-28°C and daytime temperatures reaching 39-40°C. We had the air conditioning checked by our technical department the following morning, and it was working properly. However, during very hot spells like this one, the air conditioning system can reach its limits. At this late hour, the technical service and management are not on site. If you need to report any other problems or have any questions, you can contact management at h0778-GM@accor.com. Yours sincerely The Ibis Lyon Gerland Musée des Confluences team

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• User:melissyj

  Trip type: Couples

  Budget hotel

  11 Jul 2024

  Fine for those on a budget. The room was comfortable enough - great night sleep both nights. Do ask for more towels though as they only provide the absolute minimum.Do be aware that the hotel is about a 40 minutes walk out of the centre of Lyon. We walked it both days as we like the exercise but there are trams and buses available.There isn’t much in the way of restaurants or shops nearby so pick anything you need up whilst you are in the city itself. Ibis Gerland, Other at ibis Lyon Gerland Musee des Confluences, responded to this review Dear Melissyj, Thank you for taking the time to share your thoughts about your stay with us.We are delighted that you found your room comfortable and that you enjoyed a good night's sleep during your two nights with us. We note your comment about the towels. One towel is provided per person per room to avoid waste. If you require extra towels, please ask at reception.We understand that the distance of the hotel from the centre of Lyon may be a consideration for future guests. We are pleased that you have been able to enjoy walking or using the public transport options available.Regarding nearby restaurants and shops, we would indeed recommend a few independent restaurants close to the hotel or the confluence shopping centre located 2 tram stops or 15-20 minutes walk away.Thank you again for your feedback, and we hope to have the opportunity to welcome you again on your next visit to Lyon.Yours sincerelyHugo La réception

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• User:n00nah2014

  Trip type: Family

  Basic but okay

  30 Sept 2023

  Definitely a 3* Ibis - located near the Confluence of the twoRivers which a bit out of the main centre of Lyon. However the tram stop was close by & easy to get into the city.General hotel facilities were ok and staff super helpful However the rooms are tired. We had a superior triple & it was very small & basic. Oldest hairdryer ever! No safe. Shame the pool area was closed for the season - especially as the RWC was on & it was 28 degrees! This area should have been open. Breakfast was ok but not amazing. Floriane MORENO, Directeur général at ibis Lyon Gerland Musee des Confluences, responded to this review Good morning, Madam, Sir n00nah2014, Thank you for taking the time to leave us a comment, your opinion is important to us. We are delighted to hear that you had an excellent stay at our hotel, and that you appreciated the quality of our reception services and our location.We are sorry that your stay did not fully meet your expectations. Please note that our swimming pool service is only open during the summer period from May to the end of August and beginning of September.France is currently experiencing an exceptional heat wave for the season. Normally at this time of year we've already got a little wool out against the autumn chill.We are sorry that the room did not fully meet your expectations. Please be assured that all our rooms meet the specifications imposed by the Ibis brand.We hope to see you again for a future stay, Yours sincerely HugoReception

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• User:Willem W

  Trip type: Family

  Ok hotel when passing trough Lyon

  12 Aug 2023

  Ok hotel when passing through Lyon; pricing is attractive but the hotel however needs some renovation and cleaning can be done more thoroughly. USP 1: Swimming pool is shared with neighboring Novotel and there is a fine outside terrace next to it. USP 2: Good breakfast.

• User:DMorgs71

  Trip type: Family

  Good hotel for budget, nice walk to centre

  11 Aug 2023

  Comfortable and clean room, not large at all, but adequate fir one night. Shares a lot of amenities with the Mercure next door which is probably dearer! Underground parking was reasonable and relatively straightforward. There’s a garage up the road with snacks and drinks if you are looking to be very careful with finances. They were doing electrical work while we were there and at one point none of the sockets worked. Fortunately, this was sorted quite quickly. Bed was comfortable but some other noisy guests at 2am didn’t help our sleep! Ibis Gerland, Autre at ibis Lyon Gerland Musee des Confluences, responded to this review Dear Dmorgs71, Thank you for taking the time to leave us your review, We are delighted to hear that you had an excellent stay at our hotel and that you appreciated the quality of our services.Our restaurant La Tavola has reopened its doors and welcomes you from Sunday to Thursday evenings only. The second restaurant, La Fabrik, is open from Monday to Saturday for lunch and dinner.The hotel is currently undergoing some renovations to the rooms, and we apologise for any inconvenience caused during your stay.We hope to see you again for a future stay,Yours sincerelyHugoreception service

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