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Hotel Mercure Bourg-En-Bresse

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Hotel Mercure Bourg-En-Bresse

locationBourg en Bresse, Lyon

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About  Hotel Mercure Bourg-En-BresseAbout Hotel Mercure Bourg-En-Bresse

Location

This hotel welcomes guests in Bourg-en-Bresse.

Facility

The hotel has a lift and features 60 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities available at the hotel include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a complimentary babysitting service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower and a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and aerobics. A dance club and a nightclub round out the entertainment options.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

 Amenities at Hotel Mercure Bourg-En-Bresse Amenities at Hotel Mercure Bourg-En-Bresse

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Parasols

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      Sun loungers

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

211

Very Good

312

Average

124

Poor

33

Terrible

15

Recent Reviews: 695

  • User:L0ll0A

    Trip type: Business

    Stop over

    rating25 Mar 2024

    Hotel located a 10-minute drive from the city center, has ample parking, rooms are all-too-small and comfortable. The staff was very friendly. Perfect hotel for a stop during a trip, close to the highway and with a good in-house restaurant.
  • User:moandjon

    Trip type: Couples

    Disappointing for a Mercure

    rating19 Jul 2023

    As Accor card holders, we stay in a lot of the brands hotels, usually Ibis & Styles.Having never been to this city, we checked Accor's website, and this was the only available option.We regretted the stay, and the cost, a double room, with breakfast, 171 Euros !Why :The staff were not aware the there was a historic centreNo welcome drink [included with Accor Silver status]The lift was out of order.Very noisy room, next to the computer room on the first floor, avoid itThe view from the room is of ducting pipes on a flat roof, and a wall.Asked staff to fill our water bottles, it was luke warn, out of the tap.Centre, around a 20 minute unpleasant walkBreakfast was nice.Explained to the man on the desk in the morning, was told they hadn't had any other complaints about that room, I find that hard to believe.Would not stay again.
  • User:L7454XRtraceym

    Trip type: Couples

    A good, standard, stopover hotel.

    rating04 Sept 2022

    This Mercure hotel is more of the Novotel standard but that is no bad thing and is reflected in the price. Clean, comfortable, functional rooms in the standard layout. Everything we needed and nothing we didn’t for an overnight stop while motoring through France. Secure, outside parking, which is vital for us, and friendly reception staff. We decided not to walk/drive into the town (1.8km) to eat but chose to dine in the hotel restaurant. This is actually really nicely decorated with very attentive staff. There is also outside dining on a lovely patio. The food was of a good standard for these sort of hotels and we enjoyed our meal and wine. The bed was comfortable and the air conditioning efficient. Claire Montserret, Guest Services / Front Office at Hotel Mercure Bourg En Bresse, responded to this review Tracey, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg en Bresse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Claire
  • User:AMACSPORRAN

    Trip type:

    Could be so much better

    rating21 Jul 2022

    The day was hot and the welcome was warm.Shortly afterwards I was in a nice clean room - almost straight away I had a thirst quenching welcome drink in the garden which is the highlight of this hotel - a airy peaceful spot to relax away from the traffic sounds outside.I went to the restaurant for dinner.Menu looked promising and wine carte was ample I took a bottle of localish wine.Starter arrived and looked fantastic, pity rather than a drizzle of dressing the salad leaves were drenched. I usually find that the French menu sounds really good and the English translation does not really match. Sautéed potatoes with French - cooked potatoes in English just doesn't make it very appetising. However much to my surprise the English translation was in fact correct the chef obviously didn't know how to make sautéed postatioes and what arrived was oven cooked potatoes - just a Little thing...The three waitresses in the restaurant did a wonderful job of trying to look after the guests - but might have benefited from some more support, and guidance, from the Gentleman in charge.My sleep was good and the bed comfortable.Breakfast managed by AVA was wonderful I felt welcome and found everything I wanted easily, this was well organised and managed with tables cleared quickly and made a great start to the day.Whilst taking out lagged I tripped on a loose paving slab just outside of the main entrance, fortunately regained my balance - could have been disastrous !!When I checked out I was not asked how my stay was just presented a bill to pay and this was quite cold, almost the opposite of arrival. I might have been given a chance to mention a couple of things but I guess this Mercure prefers feedback afterwards CHRISTELLE DINOT, Guest Services / Front Office at Hotel Mercure Bourg En Bresse, responded to this review Dear sir,Thank you for your feed back, I have understand what was your experience.We need feed back like this to improve our selves and our services.We are working hard to give you the best experience we can. We really hope that you will have another opportunity to come back here :) Take care, and see you next time !Claire - Assistant General Manager
  • User:David P

    Trip type:

    Over-night stay on long journey

    rating20 Jun 2022

    This stay was a one night en-route stay on a drive between Caen, France and Lake Garda, Italy. The hotel was easy to find and the standard of the room, the level of help from Reception, and the restaurant were all very good. Excellent car parking was essential and was more than satisfactory. CHRISTELLE DINOT, Guest Services / Front Office at Hotel Mercure Bourg En Bresse, responded to this review We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg en Bresse. It is always a pleasure to receive positive feedback !Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

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