Hotel Mercure Bourg-En-Bresse

Recent Reviews: 695

• User:L0ll0A

  Trip type: Business

  Stop over

  25 Mar 2024

  Hotel located a 10-minute drive from the city center, has ample parking, rooms are all-too-small and comfortable. The staff was very friendly. Perfect hotel for a stop during a trip, close to the highway and with a good in-house restaurant.

• User:moandjon

  Trip type: Couples

  Disappointing for a Mercure

  19 Jul 2023

  As Accor card holders, we stay in a lot of the brands hotels, usually Ibis & Styles.Having never been to this city, we checked Accor's website, and this was the only available option.We regretted the stay, and the cost, a double room, with breakfast, 171 Euros !Why :The staff were not aware the there was a historic centreNo welcome drink [included with Accor Silver status]The lift was out of order.Very noisy room, next to the computer room on the first floor, avoid itThe view from the room is of ducting pipes on a flat roof, and a wall.Asked staff to fill our water bottles, it was luke warn, out of the tap.Centre, around a 20 minute unpleasant walkBreakfast was nice.Explained to the man on the desk in the morning, was told they hadn't had any other complaints about that room, I find that hard to believe.Would not stay again.

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• User:L7454XRtraceym

  Trip type: Couples

  A good, standard, stopover hotel.

  04 Sept 2022

  This Mercure hotel is more of the Novotel standard but that is no bad thing and is reflected in the price. Clean, comfortable, functional rooms in the standard layout. Everything we needed and nothing we didn’t for an overnight stop while motoring through France. Secure, outside parking, which is vital for us, and friendly reception staff. We decided not to walk/drive into the town (1.8km) to eat but chose to dine in the hotel restaurant. This is actually really nicely decorated with very attentive staff. There is also outside dining on a lovely patio. The food was of a good standard for these sort of hotels and we enjoyed our meal and wine. The bed was comfortable and the air conditioning efficient. Claire Montserret, Guest Services / Front Office at Hotel Mercure Bourg En Bresse, responded to this review Tracey, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg en Bresse. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Claire

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• User:AMACSPORRAN

  Trip type:

  Could be so much better

  21 Jul 2022

  The day was hot and the welcome was warm.Shortly afterwards I was in a nice clean room - almost straight away I had a thirst quenching welcome drink in the garden which is the highlight of this hotel - a airy peaceful spot to relax away from the traffic sounds outside.I went to the restaurant for dinner.Menu looked promising and wine carte was ample I took a bottle of localish wine.Starter arrived and looked fantastic, pity rather than a drizzle of dressing the salad leaves were drenched. I usually find that the French menu sounds really good and the English translation does not really match. Sautéed potatoes with French - cooked potatoes in English just doesn't make it very appetising. However much to my surprise the English translation was in fact correct the chef obviously didn't know how to make sautéed postatioes and what arrived was oven cooked potatoes - just a Little thing...The three waitresses in the restaurant did a wonderful job of trying to look after the guests - but might have benefited from some more support, and guidance, from the Gentleman in charge.My sleep was good and the bed comfortable.Breakfast managed by AVA was wonderful I felt welcome and found everything I wanted easily, this was well organised and managed with tables cleared quickly and made a great start to the day.Whilst taking out lagged I tripped on a loose paving slab just outside of the main entrance, fortunately regained my balance - could have been disastrous !!When I checked out I was not asked how my stay was just presented a bill to pay and this was quite cold, almost the opposite of arrival. I might have been given a chance to mention a couple of things but I guess this Mercure prefers feedback afterwards CHRISTELLE DINOT, Guest Services / Front Office at Hotel Mercure Bourg En Bresse, responded to this review Dear sir,Thank you for your feed back, I have understand what was your experience.We need feed back like this to improve our selves and our services.We are working hard to give you the best experience we can. We really hope that you will have another opportunity to come back here :) Take care, and see you next time !Claire - Assistant General Manager

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• User:David P

  Trip type:

  Over-night stay on long journey

  20 Jun 2022

  This stay was a one night en-route stay on a drive between Caen, France and Lake Garda, Italy. The hotel was easy to find and the standard of the room, the level of help from Reception, and the restaurant were all very good. Excellent car parking was essential and was more than satisfactory. CHRISTELLE DINOT, Guest Services / Front Office at Hotel Mercure Bourg En Bresse, responded to this review We very much appreciate your comments regarding your stay at the Hôtel Mercure Bourg en Bresse. It is always a pleasure to receive positive feedback !Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

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