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Mercure Lyon Est Villefontaine

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Mercure Lyon Est Villefontaine

locationVillefontaine, Lyon

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About Mercure Lyon Est VillefontaineAbout Mercure Lyon Est Villefontaine

Location

This hotel is located in Villefontaine.

Facility

The hotel has a lift and features 188 rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage and a car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave, tea/coffee station and dishwasher. A telephone, satellite television and WiFi provide all the essentials for a comfortable holiday. Slippers are included. The bathrooms have a shower, a bathtub and a whirlpool bath. A hairdryer, bathrobes and a telephone are available for daily use. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, squash and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments and a solarium. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Mercure Lyon Est Villefontaine Amenities at Mercure Lyon Est Villefontaine

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Billiards/Snooker

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

148

Very Good

275

Average

200

Poor

79

Terrible

68

Recent Reviews: 770

  • User:Amazingland

    Trip type: Business

    Good hotel but location is not good for tourist

    rating03 Jun 2025

    good hotel with comfort in the room. There are separated dry toilet from the bathroom which make the toilet is a bit small. The staffs are friendly, there is a factory outlook about 5 mins walking distance however the location of the hotel is not good for tourist as it is more than 30mins drive to the city center.

  • User:Lalla9017

    Trip type: Couples

    Very good

    rating07 Jul 2024

    I stayed here in occasion of a wedding of a couple of friends. Despite the bad reviews, I personally found the hotel to be very good. The breakfast has a great choice, the rooms are clean, spacious and they are nicely furnished. Shower well equipped with Nuxe products. The reception staff is helpful and very kind. Honestly, I would highly recommend it

  • User:Bruce R

    Trip type: Business

    Worst hotel in Lyon

    rating22 May 2024

    Worst hotel ever stayed at. total disregard for customers. Zero effort to help or accommodate.Entire hotel is unable to find any vegan food, from multiple kitchens. Staff were very rude and basically said “we cant help you” Called in advance to make sure they provide correct foods but didnt do anything. Complained to front desk and they did not care.Avoid at all costs, definitely not a 4*…it is a 2–3* at maximum.Old and out dated rooms, stains all over hotel. Have some self respect and stay somewhere else

  • User:MannuJam

    Trip type: Business

    Good location to stay. Next to highway.

    rating09 Nov 2023

    Very good location, next to highway. Average breakfast , but limited lunch and dinner options. Studio rooms were good to stay. Quiet and clean but a bit far. coffee machine with 4 paper cups. Sofa and TV with Bathing room were downstairs and bed with washroom upstairs. Hard time getting up and down for washrooms. Ample parking spaces.Staff were helpful and most of them were able to understand english.

  • User:mhalina

    Trip type: Family

    A convenient location, but …

    rating01 Apr 2023

    Arrived around 8pm after a 12 hr car journey. The receptionist was helpful, the hotel lobby and the restaurants have been renovated and look exactly like in the pictures. The restaurant menu was simple, we thought we couldn’t go wrong. I ordered a sirloin steak , got an unidentified piece of tough meet they tried to flatten up and cook as a steak, a knife would not go through it , staff were rude and non apologetic when I pointed out that it was not possible to eat. €90 later for a pizza , salmon poke bowl was also appealing , a burger and a steak later the only thing worth paying for were the two glasses of Chablis. I thought the French love food ?We got a room number 20 in the outbuildings, had to walk through a nice modern lobby area towards the gym and pool, out to the back of the main building. It was a ground floor mini family room with a kitchenette. Welcomed by an unbearable smell of mould, a massive spider on the curtain, cobwebs everywhere, basic bathroom, filthy filthy walls, dirty floor , filthy carpet in the bedroom, The towels and bed sheets were possibly the only thing that was clean .Not quite sure how can the hotel get away with offering these rooms on the market , surely this is a public health hazard . The reception who was very helpful clearly new , and made no fuss when I asked to change it . Now , I know we booked the room cheap €90 room, I paid few months in advance non refundable. They sell rooms from around €140 for a family of 4 if we turned up in the day and paid then. Under no circumstances I expected to be sent to a mouldy dungeon with two young kids. Except for the helpful young man who in the end swapped the rooms it was a disaster.Possibly most awful hotel I ever stayed in and the worse food I ever ate . No exaggeration!Just to add the new room number 20 was above the mouldy room , this one was clearly upgraded , cleaner but not clean walls, newer bathroom and furniture cob webs and a hole in the curtain. Filthy window. Even had a coffee machine and 4 paper cups available , it did not smell as much though I don’t understand why upgrade upstairs and leave the bottom part of the building rot?The whole experience cost us €180 euro , for an overnight stay. Didn’t bother with a breakfast. Treated ourselves to pastry and coffee from Paula’s motorway services.

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