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Novotel Lyon Gerland Musee Des Confluences

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Novotel Lyon Gerland Musee Des Confluences

locationLyon, Lyon

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About Novotel Lyon Gerland Musee Des ConfluencesAbout Novotel Lyon Gerland Musee Des Confluences

Location

The 4-star hotel is close to the city centre of Lyon and the major transport routes.

Facility

The hotel has a lift and features 186 non-smoking rooms. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include medical assistance, room service, an alarm call service, a laundry service and a hairdresser. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service (no extra charge). Bicycle storage is also available. A business centre with fax machine and photocopier is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a king-size bed and a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower and a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax. Sun loungers and parasols on the terrace invite guests to relax and unwind. There is a poolside snack bar as well. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym and table tennis. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Amenities at Novotel Lyon Gerland Musee Des Confluences Amenities at Novotel Lyon Gerland Musee Des Confluences

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

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      Table Tennis

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

407

Very Good

635

Average

262

Poor

81

Terrible

74

Recent Reviews: 1459

  • User:Sightseer608267

    Trip type: Business

    Great place to stay

    rating19 Nov 2025

    Excellent stay at this hotel. The staff were all very friendly and went out of their way to be helpful. Rooms were comfortable and a good size. The hotel was very quiet at night. Food in the restaurant was very good and breakfast was excellent with great variety (try the madelines).

  • User:michaelwO8606HT

    Trip type: Couples

    Fantastic location

    rating21 Oct 2025

    Can’t thank this hotel enough for our stay staff are friendly helpful and professional hotel room basic clean and comfortable with large TV tea and coffee making station room was large big windows and a bath

  • User:Helene g

    Trip type:

    Unfriendly staff and not A/C

    rating16 Aug 2025

    We have book a family room for four and the room was very small, the A/C did not work at all. We had diner at the restaurant, it was really bad. Pricy and average food served within two minutes!!! We were rushed to finish our diner at 9pm and felt the staff wanted us to leave, the reception staff was also unfriendly and cold. Not great for a so called 4*, sorry !

  • User:ZB10

    Trip type: Family

    Disappointing

    rating10 Apr 2025

    We booked the hotel for an overnight stay due ti it having a pool, it was not clear when booking from the UK website that the pool is closed until May. We would have booked somewhere else if we had known. Two rooms booked for two families travelling together, both on floor 4. No air conditioning at all, both rooms like ovens, the window open makes no difference. It’s really uncomfortable in the room because of this. I have no idea how anyone can sleep here in the height of summer, it’s only April and it’s way too hot in these rooms. The rooms are clean, the bathrooms are clean and the staff seem polite but overall we are disappointed with the stay. It’s a busy area and I’m sure there are other hotel options in the area that may be better.

  • User:Explorer20261249943

    Trip type: Family

    NIGHTMARE AT NOVOTEL

    rating23 Oct 2024

    **Review of Novotel Hotel Lyon Gerland Musée des Confluences**I recently stayed at Novotel Hotel Lyon Gerland Musée des Confluences on October 23 and 24, 2024, and I must express my profound disappointment. My experience has been nothing short of a nightmare.Upon arrival, we were shocked to discover that our room did not have the advertised air conditioning. Instead, we were told to keep the windows open, which was not only uncomfortable but also downright alarming given the presence of rats and insects in the area. The small window made the room feel claustrophobic, intensifying the discomfort. I lay in a very uncomfortable bed, unable to relax in a sweltering room with no relief in sight.This stay has left me with a lasting aversion to Novotel. The false advertising regarding amenities is unacceptable, and the lack of concern from the staff about our comfort was equally disheartening. I will never choose Novotel again, as this experience has marred my impression of the brand for life.

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