Hotel Villa M Marseille

Recent Reviews: 1333

• User: AshrafElsharkawy

  Trip type: Business

  Nice quiet hotel

  Nice quiet hotel with good hospitality Average food Good rooms Nice playing room Chargée de Communication et Webmarketing Hôtel Villa M Marseille, Marketing at Hotel Villa M Marseille, responded to this review Bonjour, Nous nous réjouissons que vous gardiez un joli souvenir de votre séjour à l'hôtel Villa M et nous tenons à vous remercier d'avoir pris le temps de nous écrire. Au plaisir de vo… Read moreNice quiet hotel with good hospitality Average food Good rooms Nice playing room Chargée de Communication et Webmarketing Hôtel Villa M Marseille, Marketing at Hotel Villa M Marseille, responded to this review Bonjour, Nous nous réjouissons que vous gardi… Read more

• User: Climber30936825151

  Trip type: Couples

  Downgraded hotel check before you book

  We have been loyal guests at this hotel for nearly 20 years, visiting under its previous names, Golden Tulip and Villa Masallia. We returned this year expecting to see the benefits of the advertised refurbishment. Instead, we were deeply disappointed to find it had undergone what can only be described as an extensive downgrade — both in quality and in the overall clientele.The former luxuries have… Read moreWe have been loyal guests at this hotel for nearly 20 years, visiting under its previous names, Golden Tulip and Villa Masallia. We returned this year expecting to see the benefits of the advertised refurbishment. Instead, we were deeply disappointed to find i… Read more

• User: Cynthia H

  Trip type: Family

  A true gem among hotels

  We stayed at the hotel before it was renovated and liked it and this year in August returned.It is now even better!The staff are delightful,the rooms spotless and the restaurant first-class.The location is perfect near to the beach,Borely park,cafes ,a great boulangerie and good public transport.It is the ambience of the hotel that is so special.It is relaxing,joyful and welcoming.A real gem that… Read moreWe stayed at the hotel before it was renovated and liked it and this year in August returned.It is now even better!The staff are delightful,the rooms spotless and the restaurant first-class.The location is perfect near to the beach,Borely park,cafes ,a great b… Read more

• User: Sara B

  Trip type: Friends getaway

  Poor quality hotel and terrible customer service

  We stayed at the Villa M Marseille 4 nights and we complained 3 times at reception but to no avail – the staff seemed not to care, and there was no manager on site to deal with our issues. Following our stay, I emailed the reception and manager but no reply. This really adds insult to injury.Our stay felt like staying at “Fawlty towers”. Our room was sparingly furnished – no bedside lights, the so… Read moreWe stayed at the Villa M Marseille 4 nights and we complained 3 times at reception but to no avail – the staff seemed not to care, and there was no manager on site to deal with our issues. Following our stay, I emailed the reception and manager but no reply. T… Read more

• User: Sigurd J

  Trip type: Family

  Not living up to the advertisement

  Not a 4 star hotel. Despite claiming that there was both aircon and gym, the aircon was not working (A fan is not aircon), and the fitness center was "not available". They conveniently forgot to mention any of this in the booking process. Otherwise: Good size rooms, decent breakfast, and reasonably clean. Pool area was crowded, as could be expected in July. Good locationNot a 4 star hotel. Despite claiming that there was both aircon and gym, the aircon was not working (A fan is not aircon), and the fitness center was "not available". They conveniently forgot to mention any of this in the booking process. Otherwise: Good size… Read more