Ibis Budget Marseille L'estaque

Recent Reviews: 365

• User:TheXPhantom

  Trip type: Family

  Definitely a budget hotel

  27 Jun 2019

  Stayed at the Ibis towards the end of June 2019. I used it as a last stop for the night before returning to the airport in the morning. It was selected due to its proximity to the airport and the city.The hotel is in an industrial estate and some distance from any shops or facilities and feels isolated in the evenings.It has a large car park which is free and a valuable feature in Marseille.On arrival into the hotel, it felt as though it had been deprived of T & C for some time and desperately needed some loving.The reception area did smell and the staff were spraying it as we arrived.The staff were great and very helpful. We were quickly checked in and given our room code for entry.I had booked a room for 3 people and paid the additional supplement. The room was small but functional. The shower cubicle was in the room with a frosted glass door separating the room and the shower. Again it was functional and may not work for some people but was ok for us. The toilet was small but again it did the job.It was air conditioned, had a tv and a number of power-points and lighting arrangements.The room smelt of stale cigarette smoke.The room contained a double bed and a single bunk over the double bed ( as per the photographs on the website). The double bed was made however, the single bunk had the bed sheet thrown on it but not made so the mattress was visible and not a pleasant sight . The duvet had also just been thrown in a clump on the bunk. To add to the disappointment there was a T shirt that belong to the previous occupant mixed in with the duvet.Sadly seeing this made us feel very uncomfortable with the hygiene aspect of the room and I immediately went to speak to the staff at reception. The staff had changed for the night. I handed the T shirt to one member of staff and explained to him that I had found it in the room on the bed. He shrugged his shoulders, put it to one side and carried on with his work. I said I was unhappy with the state of the room and requested that someone deal with the bedding issue. The member of staff summonsed someone over who explained to me that the hotel policy is that they only make the double bed. They don’t get paid for a third person staying in a room so they don’t make the bunk bed.I was very disappointed with the response and because I had no faith in the hygiene of the bunk bed, we decided to sleep 3 in the double bed. The smell of stale cigarettes bothered me all night and I could smell it on myself the following morning.We left promptly in the morning firm in the agreement we would NOT be staying in the Ibis Budget chain againAll said, I must stress that the first members of staff we dealt with were very friendly and very helpful and the second member of staff at reception didn’t appear to be rushing to be anyone’s friend. The guy that was summonsed over was helpful as he could be under the circumstances.

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• User:Erik v

  Trip type: Business

  Quick visit Marseille

  08 Jun 2017

  A really low budget hotel. Cheap for one night but no so good. Parking was big enough. Only machine for drinks and other things. No bar available. Bed and room is really poor. Air conditioning was not working properly. Breakfast was not much. People where friendly. Next time a better one in this area. djamel b, Gérant at Ibis Budget Marseille l'Estaque, responded to this review Bonjour Erik,Nous vous remercions d’avoir pris le temps de partager vos impressions sur TripAdvisor. Vos retours nous sont précieux. Nous sommes très heureux que vous ayez été sensible au professionnalisme de notre personnel. Nous faisons le maximum pour que les séjours de nos invités soient des plus réussis et nous vous remercions de le souligner.Nous sommes ravis que avez aprecier notre grand parking,Nous avons toutefois été attristés que vous n'avez pas trouver les boissons que vous chercher dans notre seule distributeur de boissons , à l’instar de l’ensemble des ibis budget, nous n'avons pas de bar ,nous assurons uniquement le petit-déjeuner de la gamme economique. j'espere vous acceuillir à nouveau ,pour un essaie de la nouvelle literieCordialementDjamel

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• User:cptnobby

  Trip type: Couples

  Clean and comfortable, dog friendly, budget hotel

  29 Apr 2016

  Free onsite parking. Clean, quiet rooms with comfortable beds (double with bunk over the top configuration). Friendly, helpful staff. Walking distance of some nice restaurants on the harbourside. Breakfast standard fare but tasty and fresh. djamel b, Gérant at Ibis Budget Marseille l'Estaque, responded to this review Hellowe thank you for your comments regarding your stay at ibis budget Marseille Estaque .It is with great pleasure that we receive your compliments . Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service.Waiting to welcome you again , please accept, Madam / Sir, the expression of our feelings thebest

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• User:Simon D

  Trip type: Friends getaway

  OK

  20 Dec 2015

  A little like a youth hostel at times and the noise from people having phone conversations out of the window was amazing. That being said, even though the staff didn't intervene, they were very pleasant and friendly. djamel b, Gérant at Ibis Budget Marseille l'Estaque, responded to this review Monsieur,Nous vous remercions d’avoir pris le temps de partager vos impressions sur TripAdvisor. Vos retours nous sont précieux. Nous sommes très heureux que vous ayez été sensible au professionnalisme de notre personnel. Nous faisons le maximum pour que les séjours de nos invités soient des plus réussis et nous vous remercions de le souligner.Nous avons toutefois été attristés par le désagrément que vous avez rencontré et tenons à vous communiquer nos plus sincères excuses.cordialemnt

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• User:CatonsvilleGeorge

  Trip type: Couples

  Good value for Marseille

  04 Oct 2015

  It's a bargain. The rooms are cramped, as in other Ibis Budget hotels we’ve used. There is no closet, armoire or drawers for clothes; you only get one towel per person, and no drinking glass (not even plastic). But our room (204) had a fine view of the harbor and Marseille in the distance. Parking is free. It’s a good value if you want a base for visiting Marseille during the day, because you can take bus line 35 to Place de la Joliette. One day we rode the Navette maritime, a boat that takes you from L’Estaque port to the Vieux Port in Marseille for 5 € per person, operating in May through September. The hotel has no restaurant, but good, popular restaurants are within 15 minutes walk in L’Estaque. djamel b, Directeur général at Ibis Budget Marseille l'Estaque, responded to this review Dear Customer,Thank you for sharing your opinion on Tripadvisor following your stay at the Ibis Budget L'Estaque.Your stay with us went well and we are delighted.In the pleasure to welcome you again very soon,Sincerely,Redouane

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