Ibis Budget Marseille Timone

Recent Reviews: 407

• User:Cohen D

  Trip type: Solo travel

  I'm a client fidèle of this hotel until now! The stuff is ok but the room: no lights near the bed! From the window you can see a

  04 Nov 2025

  No lights near the bed! Always you can see dirt on the outside! The stuff is good but the hotel is not clean from outside!!! Redouane Z, at Ibis Budget Marseille Timone, responded to this review Hello Cohen D,Thank you for taking the time to share your feedback and for your loyalty to our hotel, which we truly appreciate.We are pleased to read your positive comment about our staff. Regarding the lack of lights near the bed, your remark has been passed on so this point can be checked and corrected where necessary. We also regret your perception of the hotel’s exterior cleanliness; regular actions are carried out, and your comment encourages us to be even more vigilant on this aspect.We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.Kind regards,Redouane Z.Director

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• User:railwayman2022

  Trip type: Couples

  Awful experience

  09 Jun 2024

  Well what can I say about this hotel, ibis should be ashamed to put there name to it, we've stayed in loads of hotels all over the world, and I have to say,this is the worst we've stayed at, for customer service, facilities and room. Where do I start ,I'm by nature, not a negative person. However, i work in a customer service environment and expect certain basic standards, like manners and respect that people have spent there hard earned at the place you work.We checked in at about 22.30 ,and from first impressions we thought, wtf, the fella on the desk was sitting outside, and it was like we had caused and inconvenience to him, by taking him away from his mates, we knew then that had set the standard.After about 20 minutes, we finally got to our room, it was boiling hot, put the air con on, and it was obviously that didn't work, I then decided to have a shower, well I can pea faster then that, the shower wouldn't even move up the pole,it was stuck at waste height, with water pouring out the bottom hose,the towel we were given was ripped, the sink in the room is ridiculous, the noise from the streets at night is ridiculous, would probably be OK, if you could shut the windows, and have the Air con working, but it wasn't, so we had to have the window open,otherwise we would of baked. There was no staff interaction, on any day, that's if you saw any, the hotel is called ibis budget, budget by name, budget by nature, we were charged 90 euros a night, which for me ,is not a budget price, we feel we've been ripped off, imo the hotel is worth 40 euro a night maximum, we won't be staying at any ibis hotels ever again. It is absolutely shocking, and I don't say that lightly.

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• User:Alistair H

  Trip type: Family

  No working air conditioning and non existent customer service

  03 Jun 2024

  Checked in for 3 night stay. Air conditioning not working in room. Asked at reception if this could be addressed. Was not fixed during 3 days and only help given was a small fan for the room. With small child in room the window could not be opened fully, so an uncomfortable stay. Was promised a fix on day one but nothing after 3 days and no reply from hotel manager to my complaint.

• User:Rafael G

  Trip type: Couples

  TOP Staff

  27 Sept 2021

  Great Staff!Perfect for a couple in this amazing old city!They helped us in everything we needed!We recommend to use the metro to visit the vieux port area, its outrageous! Go to calanques, Frioul and If, you are going to love it!Dont get the city pass, its better buying single tickets.We love this magical city 👏

• User:Venture540285

  Trip type: Solo travel

  Not bad an option...

  06 Oct 2019

  Located rather well, has access to buses, trams and metro (500 m). The majority of services along the Ibis Budget standards. As for me I lacked only a web-corner which is a must at many Ibis and Ibis Budget hotel. It happened that my phone wa stolen in Marseille and the hotel couldn't help me with the internet access after that. Fortunately, the receptionist allowed me to make a short call to say I was safe. Thanks for that

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