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Mercure Marseille Centre Vieux Port

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Mercure Marseille Centre Vieux Port

locationMarseille, Marseille

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About Mercure Marseille Centre Vieux PortAbout Mercure Marseille Centre Vieux Port

Location

This pleasant hotel is close to Marseille's charming traditional harbour and enjoys fabulous views out over the Vestiges Gardens. This is the ideal starting point for those wishing to explore the famous Calanques and links to the public transport network are to be found in the near vicinity (200 metres away).

Facility

The hotel has 199 rooms, including suites and 68 double rooms, which are located on 12 storeys and are reachable by lift. English- and French-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service, cash machine and drinks machine. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, room service and a laundry service. Bicycle storage is available to guests. There is a bike hire service as well. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and include a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, satellite television, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are many ways to relax or stay active at the hotel, including cycling/mountain biking, skiing, a gym, aerobics and a beauty salon. Activity coordinators organise an entertainment programme for adults and children.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Mercure Marseille Centre Vieux Port Amenities at Mercure Marseille Centre Vieux Port

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Cycling/Mountain Biking

    • -

      Gym

LocationLocation

Map preview

Around this property:

Beach

10 m

Public Transport

200 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

419

Very Good

802

Average

308

Poor

88

Terrible

50

Recent Reviews: 1667

  • User:Isla R

    Trip type: Family

    The worst experience I have ever had at any hotel.

    rating23 Aug 2025

    This is the worst experience I have ever had at any hotel. This is the first time I've stayed at this hotel with my family, the service at reception is the worst service I've ever received. We checked out today on the 24th of August 2025, and left our luggage there to return in the evening to collect it. The two girls working in the evening were very rude and very unhelpful. We asked them to help us book a taxi, they were very rude when they told us that we can book it ourselves. My daughter called the taxi company, the taxi company doesn't speak English. We asked both receptionists several times if they could just talk to the taxi company on our behalf since we cannot understand much French. They were very rude and kept saying no, then were quite racist when they asked if I could speak English or not, and if I couldn't, then my daughter who speaks English should talk to the taxi company. We both explained to them that it isn't an issue with our English, it's the fact that the taxi company only speaks French! We had called the taxi company in front of them, so they could clearly hear and understand this very well. When I asked for their names, they both said that they 'have no names'. I asked for their manager's name and if I could speak to their manager, but they said their manager is unavailable and just gave me an envelope. Afterwards, they even had the audacity to laugh and were talking poorly about us behind our backs.We have traveled to many different countries and many different places within France, and we have never been met with a service like this. Their behaviour was utterly unacceptable. This happened in the hotel lobby on the 24/08/2025 around 8.30pm. Furthermore, the room floor was dirty, and the bathroom door was unable to shut, it scraped and was stuck on the floor. We also requested multiple times that they change the bedsheets and covers several times, and they never did it until our last day there. This hotel could barely be considered a 3-star hotel, let alone a 4-star hotel. We were in room 406.I don't recommend that anyone stays at this hotel.We will definitely not return.

  • User:andinteralia

    Trip type: Couples

    Ideal spot and huge room

    rating08 Aug 2025

    Enormous room with great air conditioning. There was a fridge and kettle in the room, which was a nice touch. Only a short walk to the Old Port with restaurants and things to see. Right next to a very historic spot with a museum and also near a mall if you need to buy any essentials. Good location because it’s quiet but everything is walkable (Le Panier, Vieux Port etc). Yoann PERRIN, General Manager at Mercure Marseille Centre Vieux Port, responded to this review Hello,Thank you very much for sharing your feedback. I am delighted that your stay went so well and that our establishment was able to meet your expectations. I hope we will have the pleasure of welcoming you again.Kind regardsCatherine - Administrative Manager at Mercure Marseille Centre Vieux-Port - Eco-labeled Green Key Hotel, certified Tourism and Disability Access

  • User:Pikay G

    Trip type: Family

    Central location, perfect stay

    rating25 Jul 2025

    We spent three nights in the wonderful city of Marseille. The hotel is in a very good location, close to the old port. There is also a small shopping mall just around the corner. The staff was very friendly. from reception to housekeeping. Minibar was stocked up every day. The (privilege) rooms are spacy, bathrooms have a rain shower. TV offers great variety of channels, the hotel Wifi is fast. Plenty of restaurants nearby, as well as public transport. Would always book again. Yoann PERRIN, General Manager at Mercure Marseille Centre Vieux Port, responded to this review Hello,Thank you very much for sharing your feedback. I’m delighted that you not only enjoyed Marseille, but also that our establishment and the professionalism of our team contributed to making your stay a pleasant one.It will be a great pleasure to welcome you again, and in the meantime, I send you my warmest regards.Catherine - Administrative Manager at Mercure Marseille Centre Vieux-Port - Eco-labeled Green Key Hotel, certified Tourism and Disability Access

  • User:justme3952

    Trip type: Couples

    All good until we tried to leave.

    rating30 Jun 2025

    Pleasant room in a pleasant hotel nothing to complain about until the end!We arrived by car and I walked in to find out how to access the car park. Not easy, very long complicated explanation given which could easily have been simplified, but we managed. The car park is vast and very awkward to navigate to the correct yellow coloured zone which is exclusively used by the hotel. However the problem arose when we left. The receptionist did not ask if our car was in the car park for which we had paid her colleague 20 euros a day. We took our luggage packed the car and eventually found the exit. When we scanned our ticket at the barrier it required payment but since we had already paid the hotel we were not willing to pay again. After trying to summon help and creating a queue l left my husband, the driver in the car (no where to reverse out to) while I navigated my way back to the hotel - no easy task! 5+ minutes. The receptionist helpfully said “you should have asked us to validate your ticket” but I replied that I didn’t know that and no one had asked me. She LAUGHED and said “it is done now”. No, I did not thank her. In case management see this she had a round face with longish dark hair and white eye liner creating a little sort of arrow between her eye and her nose! Hope she hears about this. I was utterly livid and so should her boss be.

  • User:Excursion44198082111

    Trip type: Couples

    Very good hotel...but

    rating05 Apr 2025

    Very well situated. Staff was helpful. The room was of good size and a comfortable bed was provided along with a safe and a fridge. The door locked securely and was clean through out.The only downside was the bathroom sink and the shower. Water pressure was low and the basin was oddly placed.Breakfast was excellent but the bar could have used more oomph and style

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