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Novotel Marseille Centre Prado

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Novotel Marseille Centre Prado

locationMarseille, Marseille

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About Novotel Marseille Centre PradoAbout Novotel Marseille Centre Prado

Location

Located on the famous Avenue du Prado, this hotel is situated close to the Convention Hall and Place Castellane at the heart of Marseilles. It is about 1 km to the nearest beach and various famous sights including Notre-Dame de la Garde, the Vieux-Port and the Îles du Frioul are situated less than 2 km away. Links to the public transport network are a convenient 100 m walk away and it is 30 km to the international airport.

Facility

The hotel has 4 suites, 92 single rooms and 55 double rooms, which are located on 8 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Additional amenities include a TV room, a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service (for a fee), a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 119 non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace. A wellness area with a spa is available at the hotel. Activity coordinators organise an entertainment programme for adults and children.

Meals

The hotel includes a non-smoking restaurant and a bar. Catering options include half board and full board. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Staff are also happy to provide children's meals. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Novotel Marseille Centre Prado Amenities at Novotel Marseille Centre Prado

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Full Board

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      Half Board

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      Set menu dinner

    • -

      Set menu lunch

LocationLocation

Map preview

Around this property:

Bus Station

100 m

Public Transport

100 m

Beach

1 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

383

Very Good

380

Average

112

Poor

64

Terrible

34

Recent Reviews: 973

  • User:Anna B

    Trip type: Family

    A clear hotel

    rating19 Aug 2024

    I have went on August 2024. It was one hotel very good near the Marseille city! It has the metro near you only 2 ministers on foot. The breakfast was good with a lot of choices like fruits etc. Maybe this hotel has a lot of noice with people near you! But okay! Very clear! I would visit it again.Thanks for everything

  • User:Christelle T

    Trip type: Business

    Terrible Service, Suspicious Bottled Water & Burned with Boiling water in less than 24hrs!

    rating25 Jun 2024

    Awful! Late arrival to the hotel, reception was unmanned, after ringing the bell I was informed I had to wait for the receptionist. (20) minute wait after 14+ hrs of travel. I eventually got up to my room and grabbed the complimentary bottle of water out of the refrigerator, only to notice the cap had been punctured and had a hole in it. I called and got it changed out.The next morning, I was making coffee in the room. When pouring the boiling water into the mug I was holding, the lid which was broken fell off, pouring boiling water all over my hand. I was in extreme pain, but could get no help from anyone at the hotel. Front desk said they could not leave the desk unmanned to offer me help (strange considering the night before, that was no issue). I asked if she could send someone with ice or something for the burn, and was informed there was no-one to assist and nothing to help me. It took 40 minutes for her to call me back after I insisted she please look for someone to help, and inform me there wasn't anyone. I went down to the restaurant for breakfast and asked again for assistance. It took (3) attempts with the two staff manning the restaurant to explain to them (eventually relying on a translation app) and to convince them to find me some ice. I was told - go find a bag and we'll help you. I got treated like I was mad because I was in tears from pain and frustration. I had to wait till I reached my destination to get medical assistance. I was lucky not to sustain 2nd degree burns. Just awful, awful treatment and service from start to finish.

  • User:Hazel R

    Trip type: Couples

    Excellent food and drink during RWC

    rating18 Oct 2023

    This hotel was on the route from our accommodation to the rugby stadium. Although it was very busy outside with rugby fans and we were not staying with them they were more than happy for us to use their bar, toilets and order pizza.We thought this was exceptional and also they were not charging inflated prices.Many thanks to all the staff.

  • User:Odef77

    Trip type: Family

    Top service, very helpfull staff, good breakfast

    rating28 Aug 2022

    We had to reshedule our complete holiday and came in this hotel?.They were very helpfull in arranging all things, hotel stays... top service ! Clean rooms, close to city center with direct metro connection.

  • User:marwanidrisa

    Trip type: Business

    Thanks to Charline & Nabil excellent service

    rating08 Feb 2022

    Excellent service. Especially the quality of the restaurant team (special thanks to Charline & Nabil) always there and always smiling with high quality standard of food & beverages standard. Perfect location.Clean & comfortable Recommend for business stay in Marseille Jean-Luc SEMON, Service clients/Réception at Novotel Marseille Centre Prado Velodrome, responded to this review Dear SirWe very much appreciate your comments regarding your stay at the Novotel Marseille Centre Prado Vélodrome. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jean-Luc SEMONh9013-re@accor.com

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