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Novotel Marseille Est Porte D'aubagne

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Novotel Marseille Est Porte D'aubagne

locationMarseille, Marseille

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About Novotel Marseille Est Porte D'aubagneAbout Novotel Marseille Est Porte D'aubagne

Location

This hotel is located in the suburbs of Marseille, a short drive away from the town of Cassis. The nearest train station is La Timone, some 12 km away. Shops and public transport links can be found 2 km from the hotel.

Facility

The hotel has a lift and features 77 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a queen-sized bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There is a poolside snack bar as well. For guests who wish to keep active, cycling/mountain biking, tennis and golf are available. Water sports enthusiasts are offered diving. Sport and leisure facilities at the hotel include a gym, table tennis and badminton. A spa, a sauna and solarium are available in the wellness area. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast and lunch are served every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Novotel Marseille Est Porte D'aubagne Amenities at Novotel Marseille Est Porte D'aubagne

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

    • -

      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Badminton

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      Children's Entertainment

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

12 m

Shopping opportunities

2 km

Bus Station

2 km

Train Station

12 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

167

Very Good

241

Average

140

Poor

103

Terrible

74

Recent Reviews: 725

  • User:alia q

    Trip type: Family

    Disappointing manager

    rating09 Oct 2024

    Dear GregorI am extremely disappointed with the service that I received in one of the hotels that you are in charge off. The initial incident was not as bad as what happened after. Overall this is not something you expect from such a big and popular establishment like Novotel!!!On the first day of going to the breakfast buffet we saw there were just scrambled eggs (we had no issue with this at all, if this was the only egg product) however we asked the staff and were told we can tell the chef how we would like our eggs and they would make it for us. When asked for two fried eggs, they brought the eggs with the white part completely uncooked. We asked if they could just flip it over and cook it and the staff seemed annoyed and took the eggs away. 10minutes later we got nothing, when we went to enquire the manager apologised, went and spoke to the staff who later came back with 2 burnt eggs and throws them on the table. We were very upset with this service however we did not say anything. The manager then came to our table to ask how was our breakfast, upon telling him, we had a discussion, he apologised and offered a refund for 2 peoples breakfast for one day. When leaving I asked about the refund and he told me booking.com would process this. Upon return I have enquired about the refund and Novotel have fabricated a story and stated they made us eggs three different times after knowing that was not in their service (which is not true) and we were not happy all three times. I am extremely disappointed that you have appointed a manager that not only, does not uphold their promise to a customer but also lies about the story. Extremely shocked to have seen such service from a big chain hotel such as Novotel. The refund is an extremely small price, however it is the principle of what was promised to a customer, should be delivered. I hope to hear a direct response from you to see what will be done about this.

  • User:lwa3

    Trip type: Family

    Very average and not the Novotel experience you would expect!

    rating31 Aug 2023

    We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice.Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

  • User:tur562

    Trip type:

    HOTEL NOVOTEL MARSEILLE EAST - LA VALENTINE

    rating30 Aug 2021

    We spent 2 nights August 29 and 30). I have been a Gold Accord member for over 20 years and this is the first time I have faced such a situation.I find it unacceptable not to warn your customers when booking that certain categories of customers are allowed to bathe fully clothed, whether they are men or women. While your hotel is ALLSAFE labeled, how can you ensure that the water is clean, how can you make sure that clothes have not been worn for hours or even days.As much as it shocks me less in the sea, but that is not acceptable in a swimming pool.We were therefore unable to take advantage of your facilities even though we had chosen your hotel for its swimming pool.Was this decision made on your own or is it a group decision?

  • User:Serge R

    Trip type: Friends getaway

    Old

    rating03 Jan 2020

    I like to come back to the Novotel. The building bring back in time is so old. Can you do better TV channels no English? American yes but not English. The Staff are helpful and friendly. Do we will come back? Yes J2951XTManuelP, Front Office Manager at Novotel Marseille Est Porte d'Aubagne, responded to this review Good evening Thank you very much for your comment, which we take into account.we will try to improve our chain bouquet, in order to satisfy a lot of English customersHope to see you again very soonBest regards Manuel PADILLA Duty Manager

  • User:Kenny B

    Trip type:

    Nice enough hotel

    rating06 Dec 2019

    This hotel was booked a little late because of problems with our holiday - however - the service and experience despite this was excellent!The room was nice enough but overall the hotel felt a little dated and in need of modernization, especially the bathroom! The restaurant was of good quality and convenient. This hotel is not near to the center of Marseilles! J2951XTManuelP, Front Office Manager at Novotel Marseille Est Porte d'Aubagne, responded to this review Dear Kenny BThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Manuel PADILLADuty Manager

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