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Novotel Metz Centre

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Novotel Metz Centre

locationFrance, Metz

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About Novotel Metz CentreAbout Novotel Metz Centre

Location

This hotel is located in Metz.

Facility

The hotel has 2 lifts and features 120 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service and a safe are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Children can enjoy the playground. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service, an alarm call service and a laundry service. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. All rooms are carpeted and have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests will also find slippers in their rooms. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym and aerobics. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Novotel Metz Centre Amenities at Novotel Metz Centre

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Games room

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      Garage

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Mandatory mask-wearing

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Children's Entertainment

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

244

Very Good

560

Average

342

Poor

124

Terrible

63

Recent Reviews: 1333

  • User:Helen P

    Trip type: Family

    Best location in Metz

    rating25 Nov 2025

    Lovely location, spacious room, staff lovely, and very helpfil. But the location is the best - center of Metz is just there.... PASCAL CHAUVEAU, General Manager at Novotel Metz Centre, responded to this review Dear Guest,Thank you very much for your wonderful feedback. We are delighted that you enjoyed our central location, spacious rooms, and the friendliness and helpfulness of our staff.We look forward to welcoming you back soon to Novotel Metz Centre.The Novotel Metz Centre Team

  • User:vaguetravellers

    Trip type: Couples

    Fine for a night

    rating14 Nov 2025

    We were staying in Metz overnight on the way to Brugge. This hotel was well located near the old town and had parking for our car in a public car park underneath that was ok and had a connecting lift.I wouldn't say that there is anything particularly exciting about the hotel and think it is a good idea that they apparently have some planned upgrades. The room was reasonably basic but comfortable enough for overnight. Check in was pretty slow. All in all the price was ok and there were no surprises, so we were happy to stay a night in a good location.

  • User:patmar58

    Trip type: Couples

    5th Hotel on our journey of 7. First time in Metz

    rating13 Sept 2025

    This was the 5th hotel of our European trip. Very nice somewhat quirky hotel the young blonde lady on reception was very pleasant. Pleased with our room upgrade plenty of room for all of our luggage. Plastic water bottles replaced with large glass bottle with water cooler in the corridor. Novotel have stopped supplying milk cartons due to waste but we had our own. On arrival the entrance to the underground car park was closed so we had to do a little detour down the little lane and parked in the underground public car park. There is a lift right into the hotel. Good selection at breakfast and pleasant room although part of it shut off so had to wait for a table. It was a beautiful day and we asked a different lady how to get into town and she just said go in the lift. Well we were looking around and headed for the river where they were many hundreds of people lining it and very shortly afterwards a dragon boat carnival began it was lovely. I have to say the I have never seen one with the Loch Ness monster on and someone playing the bagpipes in it defo a first and it ended with fireworks then back into town for a drink. Just as an aside I would have thought that the second receptionist might have mentioned it was on we could easily have missed it. Pleasant stay until we tried to leave. We had paid for our parking on arrival so asked the male receptionist for our ticket to get out. No instructions given. Well what a nonsense. Put the ticket in said invalid the man behind us tried and couldn't understand it 3 cars reversed so that we could reverse and park again to try and sort something out (they were very understanding). A local man came to our aid but again he didn't understand it either. So back to the hotel long queue as it was checking out time. When we queried why we could get out he then informed us that we had to use our entry ticket first and then the ticket he had given us! Why not say that when the ticket was given. So be very careful to keep your entrance ticket. A very frustrating end to what had been a pleasant trip PASCAL CHAUVEAU, General Manager at Novotel Metz Centre, responded to this review Thank you very much for sharing such a detailed review of your stay with us during your European journey. We are delighted to know that you enjoyed your upgraded room, our central location, the breakfast selection, and the atmosphere in Metz – it sounds like you discovered the city at a truly festive moment!We are, however, sorry for the inconvenience caused with the parking exit process. Your feedback is very valuable, and we will make sure to remind our team to provide clear instructions regarding the use of both the entry and exit tickets to avoid any similar frustration in the future.We are also grateful for your comments about our team members: it is always rewarding to hear when their kindness is appreciated, and equally important to note when more information could have enhanced your experience.We hope to have the pleasure of welcoming you back to Metz, and to make your next stay even smoother and more enjoyable.Kind regards,

  • User:Leon v

    Trip type: Family

    Find another place to sleep and park.

    rating27 Aug 2025

    Booked a room via booking.com but didn't check what kind of parking they offered for my car. When I read disturbing reviews on Google maps about the public parking place nearby I asked for cancellation politely via the booking.com platform 3 days before we would stay in the hotel. I also called the hotel personally after the automation refused my request. This was also rejected. I simply don't understand why this would not be possible 3 days before a visit. It seems the commercial activity wins from politeness and friendlyness. Anyway I have escalated to booking.com a last time. For sure we won't be visiting independent of the final verdict. For others reading this review: if you want to take excellent care of your loved ones and possessions like your car. Find another place to sleep and park. Safe trip everyone. PASCAL CHAUVEAU, Directeur général at Novotel Metz Centre, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to read about your disappointment and regret that your experience with us did not meet your expectations.Regarding your booking, please note that the chosen rate was a non-refundable and non-cancellable offer, which is why unfortunately we were unable to proceed with a refund despite your request. We fully understand how this can be frustrating, but these conditions are clearly stated at the time of reservation on Booking.com.Concerning the parking, we would like to reassure you that we have never encountered safety issues with it. The car park is directly connected to the hotel reception by elevator, which ensures convenient and secure access for our guests. At the moment, the parking is undergoing renovation works to improve comfort and accessibility, which might explain some negative impressions you may have read online.We sincerely apologize if this caused you concern and hope that you will reconsider giving us another chance in the future, as we are committed to providing our guests with a safe and pleasant stay in the heart of Metz.Kind regards,Margaux MenzelGuest Relation ManagerNovotel Metz Centre

  • User:105frankl

    Trip type: Couples

    Novotel let down.

    rating11 Jun 2025

    My wife and I overnighted here on our way from Frankfurt to Reims and picked the hotel due to its central location to the old town. Location was good, but hotel was a real disappointment. As Accor members we like using their hotels but this has to be the worst Novotel we have stayed at. Very tired and needs a thorough renovation . 2 stars would be generous. PASCAL CHAUVEAU, Directeur général at Novotel Metz Centre, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to read that your experience at our hotel did not meet your expectations, especially as a loyal Accor member. While we are glad you appreciated our central location close to the old town, we regret that the condition of our facilities left you disappointed.Please be assured that a renovation program is planned, as we are aware that certain areas of the hotel would benefit from an update to meet the standards our guests rightly expect from Novotel. Your remarks are valuable and will be shared with our management team to help us improve.We hope to have the opportunity to welcome you back in the future under better conditions.Sincerely,Margaux ManzelNovotel Metz Centre

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