Aparthotel Adagio Monaco Monte Cristo

Recent Reviews: 537

• User:shre0

  Trip type: Family

  Racism, dishonesty and disrespect from receptionist Victoria!

  03 Nov 2025

  I recently stayed at Aparthotel Adagio Monaco Monte Cristo in Monte Carlo and had an extremely unpleasant experience that I feel compelled to share.At check-in, a receptionist named VICTORIA recognized that we spoke Russian and offered to assist us in our language. From the start, her tone was condescending and dismissive. She informed me of a €100 deposit, even though my stay was fully prepaid. Before arrival, there had already been several unexplained attempts to charge my card (€250, €380, and €150). When I politely asked why this new charge was never mentioned, she became rude, gesturing with her hands and insisting I “must do as she says.”Another staff member, HOSNI, approached when he noticed the tension. During their exchange, Victoria said in French, “these damn stupid Russians, you know how they are.” I speak French and was shocked and disgusted to hear such a racist remark. When I confronted her, she said nothing and walked away. Hosni apologized and tried to justify it, claiming the deposit was a “policy of the chain.” However, when I later asked staff at another Accor (ALL) hotel, they confirmed that each property sets its own policy and deposits must be approved by the guest — meaning I was both disrespected and misled.Adding to this, at check-in Victoria falsely told me that my booking did not include breakfast, even though it clearly did, as later confirmed by another colleague. It felt as though I was being denied a paid service simply because of my nationality.This experience was humiliating and completely unacceptable. To be treated with RACISM, DISHONESTY AND DISRESPECT the moment I arrived ruined my stay and left a lasting negative impression.I urge hotel management and Accor Group to investigate this incident, take appropriate action, and ensure no other guest experiences such treatment.I will never return to this property and strongly advise others to stay elsewhere. SANDIE PAYNE, Other at Aparthotel Adagio Monaco Monte Cristo, responded to this review Dear guest,Following your email, I personally met with each of the team members who were present on the day of your arrival, including Victoria and Hosni. They were interviewed separately and had no opportunity to communicate beforehand. All provided a consistent account of the situation and believe that there may have been a misunderstanding.According to their statements, Victoria was never insulting, and the words you mentioned were neither spoken nor heard. There was, however, a comment regarding Russian bank cards not functioning for pre-authorizations. This may have been misinterpreted if the entire conversation was not heard in full context.I would also like to confirm that our hotel does require a credit card guarantee upon arrival, even for prepaid stays. This procedure is clearly stated in our general terms and conditions. While some hotels may have different practices, this is part of our internal policy and applies equally to all our guests.Please rest assured that at no time was there any form of discrimination or racist behavior. My team—and particularly Victoria—were deeply affected by this feedback, as they take great pride in welcoming guests from all over the world with professionalism and respect. They sincerely regret that such a misunderstanding could occur, as this situation does not reflect the service experience, we strive to deliver nor the feedback we usually receive from our guests.We sincerely apologize for the discomfort this situation may have caused. Please be assured that our policies are applied uniformly and transparently to all guests, and that everyone is always welcome in our establishment, in full accordance with the values of respect, diversity, and inclusion that we uphold.

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• User:Amirsina G

  Trip type: Family

  Horrible Experience

  05 Aug 2025

  Horrible Experience. Avoid at any costs. Reserved for 2 nights to explore Monaco. At the Reception got first surprise. Inappropriate behavior from reception team. They also asked for 100€ deposit while it wasn't mentioned in the reservation. The room type was superior apartment but what we got in fact was a flat at first floor somewhere outside the main building with a dirty sofa bed and empty fridge. Just compare photos taken by me and what they advertised. When back at the reception they mentioned its not necessary to post the exact photos online and we can have refund!!!! . At the end we had to cancel reservation. Told the reception that I'm going to write about this and he said yes go do it. What a shame. We ended up searching the city for the accomadation during the summer pick time at 10pm which ruined our holiday. SANDIE PAYNE, Other at Aparthotel Adagio Monaco Monte Cristo, responded to this review Dear Amirsina G,Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the unpleasant experience you encountered, particularly at the reception. We strive to maintain a high standard of service, and I regret that we fell short in this instance.Regarding the deposit, this is a standard policy that is communicated during the booking process, and I understand how this could have been confusing. I also regret that the accommodation provided did not meet your expectations and that you found the room condition unsatisfactory. Your comments on this matter are appreciated and will be taken into consideration for future improvements.It is unfortunate to hear that your stay was disrupted, and I empathize with the inconvenience you faced in finding alternative accommodation. We value your feedback and hope you might consider giving us another opportunity to provide you with a better experience in the future.Best regards,Sandie PayneDuty Manager Adagio Monaco

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• User:Mary W

  Trip type: Friends getaway

  Excellent

  11 Jul 2025

  We couldn’t believe how kewl this hotel was! It was better than my flat!!!! All the mod cons (washer, dryer, fridge, micro, oven, safe) and all for £180! In Monte Carlo. Dead close to the casino and harbour. SANDIE PAYNE, Other at Aparthotel Adagio Monaco Monte Cristo, responded to this review Dear Mary W,Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and appreciated the amenities and location of our hotel. We hope to welcome you back to Aparthotel Adagio Monaco Monte-Cristo in the future.Best regards,Sandie PayneDuty Manager Adagio Monaco

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• User:Free P

  Trip type: Business

  Terrible Stay – No Internet and Unprofessional Service

  23 May 2025

  I had a very disappointing experience at this apartment, which unfortunately affected my entire business trip.Upon arrival, I asked for the Wi-Fi password, and the receptionist (Jozef) informed me that the internet was down and would be fixed within a few hours. However, the next day I was told that the issue would take even longer to resolve — and in fact, the internet remained down for three full nights.As I was on a business trip, a stable internet connection was essential for attending meetings and staying connected with my team. The lack of this basic service caused serious disruption to my work.When I requested to cancel my reservation due to this major issue, I was informed of a cancellation policy that would charge me not only for the first night (which I already stayed), but also for two additional upcoming nights — despite the fact that the fault was entirely on their side.To make things worse, on the fourth day, there were loud maintenance works and digging happening right in front of the apartment entrance, making it impossible to rest or work during the day due to the constant noise.I received no cooperation from the management, and instead was met with rude and unhelpful responses. The hotel strictly enforced policies against me, while completely neglecting their own obligations and service standards.This was one of the worst accommodation experiences I’ve ever had, and I do not recommend staying here — especially if you rely on internet access, need a quiet space, or expect professional customer service. SANDIE PAYNE, Other at Aparthotel Adagio Monaco Monte Cristo, responded to this review Dear Free P,Thank you for sharing your feedback regarding your recent stay. I deeply regret to hear about the issues you encountered, particularly concerning the internet connectivity and the disturbances from maintenance works. We understand the importance of a reliable internet connection, especially during business trips. Unfortunately, there was a general outage in the municipality of Beausoleil, completely beyond our control. Nevertheless, we kindly ask you to accept our sincere apologies for the inconvenience you have experienced.Regarding your request for cancellation, our policies are in place to ensure fairness for all guests, and I regret if this was not adequately communicated to you. I assure you that your comments about our service and the conduct of our staff will be reviewed with the team to enhance our guest experience.We appreciate your insights, and I hope you will allow us another opportunity to serve you better in the future.Best regards,Sandie PayneDuty Manager Adagio Monaco

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• User:rubbles

  Trip type: Family

  Rude staff, outdated room

  22 Jan 2025

  We stayed here for one night in a family room (2 adults one child). Check in…we arrived at 12 noon to leave our bags. We waited a few minutes whilst 6 men crowded around the lady receptionist obviously trying to get something they couldn’t have, they handed over a 50 euro note after much discussion and telephone calls. Eventually they all got back into the lift back to room 420. I then went forward not expecting to check in but to leave our bags. This was fine. The receptionist raised her eyebrows and said they wanted to stay another night in the room that was going to be ours but were told they couldn’t because the hotel was fully booked. I asked what time they were supposed to check out, she said 11am. We returned at 2.40pm. The same 6 men were loitering in reception (the ones who should have checked out at 11am). There was a gentleman now on reception. I walked up and before I could speak he said “your room isn’t ready” I said excuse me and he repeated it. We sat down to wait (check in wasn’t until 3). At 3.15 our room still wasn’t available. It became apparent the 6 men previously hadn’t wanted to leave and had given reception 50 euro to keep the room longer, when we asked if this is why our room wasn’t ready we were told we were wrong the money was for cleaning!!!!At 3.20 our room was ready. We were told we had been upgraded, which isn’t true as I was told at 12 that our room was 420 the one the men were still in. The room we got was the one we booked. On entering the room we almost choked on the air freshener that had been sprayed. The room was clean though, but was dated. It wasn’t pleasant having a shower, which had to be held (the holder didn’t fit the shower head). The bed was rock hard. Location wise the hotel was fine, would I recommend, no.There are far nicer hotels around with staff that are far more pleasant SANDIE PAYNE, Other at Aparthotel Adagio Monaco Monte Cristo, responded to this review Dear Rubbles,Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you encountered, particularly during the check-in process. Your comments about the staff's demeanor have been noted, as we strive to provide a welcoming atmosphere for all our guests, and we regret that this was not your experience.Regarding the delay in your room's availability, we understand how frustrating this can be. Our standard check-in time is indeed at 3 PM, and we appreciate your patience while waiting for your room. We will review the communication between our team members to ensure clarity for future guests.We also appreciate your comments about the room condition and amenities. Your feedback is invaluable as we continuously work to improve our facilities and services.We hope you might reconsider staying with us in the future, as we aim to provide a more pleasant experience.Kind regards,Sandie Payne Duty Manager Adagio Monaco

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