Domaine De Biar

Recent Reviews: 261

• User:FishMore

  Trip type: Couples

  Conduct Unbecoming any Respected Hotel

  22 Feb 2026

  Every year we choose a hotel for the night halfway from the Alps to Barcelona to break up nine hours of driving. We chose Biar because you could park the car, eat in their Michelin restaurant, and stay in a beautiful room for the night. We booked a massage, a restaurant reservation, and a suite. A few days before we emailed to confirm. No answer. The night before, we received an email that the restaurant was closed on Monday, and our reservation could not be honored. The restaurant is half the size of the hotel. It allowed me to make a reservation. And the day before, long past when you could cancel or regroup, you are finally told? Another client checking in was equally dumbstruck. It's dark, I've been driving for five hours, I don't want to get back in the car and there's nothing to eat but what we had in the car. The next day, the manager is vowing to speak to the staff about this. As if he had no idea that they do this to keep a booking even when they can't offer the restaurant. This is not hospitality. It is a deliberate miscue. You can't behave that way and expect anything else but frustration and disappointment. And we had it. Stephane SERRES, Directeur général at Domaine De Biar, responded to this review Dear Sir,first of all thank you for taking time to share your experience with us.I would like to aoplogize because we did not reach your expectation while staying with us, it's not how we want our guest think about our peacefull domaine de biar.I would like as well to clarify something about our restaurant, yes it's closed on monday, and it's clearly mentionned on the website OTA you booked your room, we always remind 7 days prior, then 48h and then 24h priors arrival, our guest all our services available during their stay AND it include the restaurant opening and closing, so you had the information before. We always propose a list of restaurant that we can book for our guest, and we propose the restaurant Couleur d'ici which is situated 5 minutes away form the hotel.The massage was mentionned, and booked as requested so i do not see where the problem is because you agreed with the schedule reserved and event ask information about the massages we propose.Again, as all the information where given and at your disposal we can not being properly the only ones responsible for your bad experience. You did not asked to cancel the reservation or to leave the hotel, if you had requested it we could have managed with the OTA to cancel the reservation without any fees, you should understand that we are at disposal and the best thing is always to talk and all the solution could me managed.I hope that we can see you again, and show you how to appreciate a quiet and relaxing stay at domaine de Biar.Best regardsThe Manager and the entire team of Domaine de Biar

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• User:GoodEnough-sg

  Trip type: Couples

  Domaine de Biar - turns out to be a Blair witch project experience for me.

  13 Oct 2025

  I booked 4 nights stay with this hotel 6 months in advance after reading the recommendation on Michelin Guide and The Telegraph. This stay was meant to be the highlight of my trip flying from Singapore to Barcelona and driving here. What a huge disappointment. I have never stayed in anywhere without hot water for guest in winter!The positives are - the ground is beautiful and the manager(Ben for us) was very helpful. We asked for a yoga mat and he even brought his wife’s mat to lend it to us the next day. We were very grateful and so the 2 stars here go entirely to him alone.Unfortunately, apart from that, I had a very scary experience with this hotel I would not come back. How would you like to stay in a hotel for 4 night only with icy cold water for shower?Out of the 4 nights, we did not have hot water for the first 3 nights. It was icy cold water coming out from the tap. We were told there’s a problem they are looking into but couldn’t fixed. Everytime we followed up, we were told there will be some “commercial adjustments” (which I understood to be compensation) with the impression that hot water will come soon. The commercial adjustment turns out to be just a comp dinner of our first night of 89€ (that’s about 6% of what we paid). I got sick on the 3rd night shivering and having cold sweat in my sleep from the icy cold shower on the first night we arrived. Naturally, we couldn’t use the bath tub.The comments as written by others about the lack of cleanliness by the house keeping turns out to be quite true. While at first glance the room looked nice, we noticed cobwebs on windows, gunk in the water kettle, watermarks on glasses, etc. The room also needs some serious maintenance upkeep. Throughout the whole stay, the water taps at the tub was loose and the safe was out of commission, despite repeatedly informing the hotel about these defects. The most important thing was still the unavailability of hot water that ruined my holiday because I had plans to do so many things that I had to cancel because I didn’t want to get dirty and not be able to shower. So we ended up just stayed in the room or just engaged in minimal activities, far short of all the plans we originally had. By the last day when the warm water came back, I had developed pneumonia and couldn’t do anything. It was disappointing the hotel owner did not provide alternative solution with hot water situation as this is a basic element of a hotel. We observed that the sale of this property on Google that evening dropped to 41% less than usual. They should have given us the option and arrange for us to move to another hotel that has hot water even if they have to cover the cost. Not having a solution and expecting the guest to “live with it” is unacceptable no matter how nice looking your property is. The compensation of a meal does not nearly qualify as a proper damage recovery. Which part of a guest telling you he caught pneumonia from your failure to provide proper hot water is not important?Whilst I understand making money is important to run a place like this. There should be some proper human decency to put the health and safety of your guest first - especially according to the staff has previously informed the owner multiple times. I think my next emails would be to Michelin Guide and Telegraph editorial dept to get them to reevaluate their assessment so as not to mislead readers.Suffice to say, I left the property feeling sick in more than one way. Stephane SERRES, Directeur général at Domaine De Biar, responded to this review Dear Goodenf, First of all, I would like to thank you for taking time to share your experience at Domaine de Biar, and even more thankfull for taking time to share all the details of your stay, It's always good for us to improve our services.I would like to mention the main problem that we had this week end, and yes it's totally true that our main boiler for the water system went totally off on the saturday morning, and we apologized a hundred time to all our guest. I was noticed by the team early in the morning and I was confronting the problem from 08.00 am in the morning to try to find a solution. I did finally found a plumber available and he came to the domain middle of the afternoon, and worked until 08.30 pm. We all though that the system worked after his maintenance, even him was very confident about that. Unfortunately the system did not worked and the surprised on the early sunday morning was the same as the previous morning. So he came back, middle of the morning with a total new system that he spent the day to change, the water system was finally on work by the end of the afternoon early evening, and the water start boiling from that time. Around 4/5 hours later the system worked completely correctly after that (and then still work). I did apologize to every guest, and made to every guest a total discount to really show how much we care about our guest. As everyone individually when something goes wrong at home we try to fix the problem as soon as we can, and it's really not helpfull when it's happend on the week end when a lot of companies and workers are off.When a guest is unsatisfied we totally understand is way of telling it, it's our part of our job but when a guest is un happy, it's difficult to understand why he extend his stay while he is staying in the hotel were he doesn't want to stay, the the question.We have all tried hard to fix the problem, but for me it's difficult to accept when a guest say something false, we never had any information that there was a problem on the system and even more to know the system will be broken during this week end, I could say that online, it's totally wrong and false.Again, as every member of my team this last week end, we apologized and apoligized, try to keep the smile for everyone, and even today I do apologize again for the situation but I can not do more than offering you the stay and the food.Hope you ended up you vacation correctly on your next step of your trip.regardsThe manager and the entire teamp of Domaine de Biar.

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• User:ehiu

  Trip type: Couples

  Great Stay for our Honeymoon

  05 Nov 2023

  Great stay. Quiet location right outside of the city. The grounds and chateau were scenic. Upon arrival, the hotel upgraded our room to the best suite after hearing it was our honeymoon. Food at the restaurant was amazing as well. Staff were helpful and very nice as well. Only thing that’s still a mystery is both our headphones going missing but anything could have happened.

• User:Judith L

  Trip type: Couples

  Extremely disappointing and overpriced

  17 Sept 2023

  Sadly we were disappointed with our stay here. It promised so much but failed to deliver. The room Henriette was extremely small and overpriced - over £300 for a room that had a small bed with no bedside tables, no furniture at all and a tiny cupboard with a small hanging space. We resorted to putting our clothes on the floor under the bed! There was no Aircon and we couldn't have the windows open due to noise from the road and mosquitos. The shower was in the room so condensation ran down the bedroom walls and there was nowhere for towels so they were still damp in the evening. The loo was in a small under-ventilated cupboard. This was one of the most expensive rooms we have stayed in out of at least 20 hotels a year but it was definitely the smallest. The food was good but far too small a choice. Two starters and as we don't eat prawns we had to have the same starter for 3 nights at £20 each for cauliflower 3 ways! There were only 3 mains and again as we like all the choices we ended up having the same two nights running. When we complained we were told the chef would do us a different main on the second day so instead of dining elsewhere we arrived for dinner to be told as it was only our second night the menu wouldn't change. We did eventually get a different main on the third night. I am allergic to nuts which reiterated by the receptionist when we arrived. At dinner on the terrace it was dark and I took a bite of dessert to find it contained nuts. Luckily I had medication with me and my allergy is not that severe but the receptionist just said she forgot to tell the chef. Not good enough. There was also a guest at the next table chain smoking all through dinner with smoke wafting over us. The staff were friendly but we felt that the hotel was out to make as much money as possible but didn't really care about the guests' comfort - lip service only.

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• User:R881WAmariac

  Trip type: Family

  Deceptively hotel

  07 Sept 2023

  This hotel is deceptively. In the night was a person who slept on the corridor!!The amount of mosquitos in my bedroom was terrible and very difficult for sleep.The dinner a limited menu.I don’t recommend this hotel!! Domaine de Biar, Service clients/Réception at Domaine De Biar, responded to this review We hope you are doing very wellThe feedback of our guests comes always highly appreciated. Positive guest feedback confirms that our services and our genuine spirit of hospitality are appreciated by our guests. Constructive negative guest feedback allows us to improve every single day and shows us that some details are overseen and they need our full attention.A feedback based on the emotions of a guest sharing that he or she will destroy our (online) reputation, shouting that he or she doesn’t want to stay any longer in a “s*** hole” and literally publishing lies regards team members, our facilities, and the circumstances (of other guests); Honestly, we aren’t able to recognize the constructiveness of such feedback.Please feel free to contact our GM – Pascal Steenhuis – to further discuss any of the inconveniences you might have encountered while staying at Domaine de Biar: pascal.steenhuis@domainedebiar.com.The team of Domaine de Biar

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