Kyriad Montpellier Ouest - Saint Jean De Vedas

Recent Reviews: 129

• User:BIgbone69

  Trip type: Solo travel

  Incompetent and unpleasant staff, no interest except for masochists.

  20 Feb 2026

  It's not complicated, we would be better welcomed in a Kommandantur.....Rarely seen 1 staff so lame, unpleasant....No wonder the hotel is almost empty all the time, the staff scares guests away or puts them out. It takes character and professionalism to know how to manage a clientele, 2 things that receptionists do not have. Important clarification: VIP member of the group Louvre hotels, I can't imagine if it was 1 tourist or 1 passing Beijing, there must be oblivions somewhere in this case I guess.... damien maurel, Autre at Hotel Kyriad Montpellier Ouest Saint Jean de Vedas, responded to this review Monsieur bonjour.Votre commentaire est à l’image de votre comportement lors de votre début d’enregistrement : inapproprié.Il est surprenant que vous n’ayez pas spécifié pourquoi vous n’avez PAS séjourné dans notre hôtel (point essentiel).Afin d’apporter un éclairage factuel : Dans un premier temps, lors de votre arrivée, les conditions de réservation -qui vous avaient été communiquées par téléphone en amont - ne vous convenaient plus, ce que vous nous avez explicitement fait comprendre. Nous avons cela dit continué de procéder à votre prise de réservation avec votre consentement.Dans un second temps, la demande simple de tenir votre chien en laisse (qui avait l’air absolument charmant mais dont la race exige une vigilance particulière afin de garantir la sérénité de tous) et l’énonciation des conditions d’acceptation des animaux conformément aux conditions des établissements Kyriad- a provoqué de votre part une réaction véhémente.Notre équipe est formée pour accueillir les clients avec professionnalisme et courtoisie 24h/24. En revanche, elle n’est pas tenue d’accepter des comportements irrespectueux. C’est pour cette raison que nous avons fait le choix de ne pas finaliser votre réservation.Monsieur, quelques précisions importantes :- Il n’y a pas de personnel incompétent, seulement des comportements inappropriés.- Être membre VIP du groupe Louvre Hotels ne vous donne aucunement le droit de rabaisser les gens -personnel comme client. Tous nos clients sont accueillis avec la même considération, notre seul objectif étant leur satisfaction.- Il est difficile de juger la qualité d’un établissement dans lequel on n’a pas dormi.Nous restons attachés à offrir un accueil professionnel et respectueux à l’ensemble de notre clientèle — dans un cadre où la courtoisie reste réciproque.Cordialement Originally submitted in French on www.tripadvisor.fr. View originals.

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• User:alessioJ3742LN

  Trip type: Couples

  One night stop

  09 Jul 2023

  Few minutes from the highway and out from the city traffic. Our booking was due for work reason during the way and we arrive late during the night; confortable bed, nice staff and excelent breakfast. Really advisible. damien maurel, Autre at Hotel Kyriad Montpellier Ouest Saint Jean de Vedas, responded to this review Dear Sir or MadamWe would like to thank you sincerely for your trust and for your excellent rating.We would like to thank you warmly for your opinion following your stay.We are delighted that you enjoyed the comfort of our air-conditioned rooms.We are delighted to hear that you enjoyed our entertainment team.Because your comfort is our priority, all our bedding has been carefully chosen.We look forward to welcoming you on your next visit to saint jean de vedas.The reception team

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• User:DraganPr

  Trip type: Couples

  Very good

  14 Nov 2022

  We spent 5 nights in this hotel, and we were very satisfied. Very easy to find as well as well as very easy to reach highway. Even Montpellier is not far away. Spotless clean, quiet, big parking, several restaurants within walking distance. Good breakfast and most of all fantastic staff, very kind young people unobtrusive and highly effective fluently speaking English. Only room was a bit small, but bed was excellent. damien maurel, Autre at Hotel Kyriad Montpellier Ouest Saint Jean de Vedas, responded to this review Hello "DraganPr"!Thank you so much for your very nice comment!Our whole team is happy that you enjoyed your stay in our hotel.We hope to welcome you again very soon.Best regardsYour reception team

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• User:Sally C

  Trip type: Couples

  Lovely hotel

  14 Jul 2022

  We recently spent 4 nights here before going on to our main holiday destination in Cap D’Agde. We have stayed here before in similar circumstances. The hotel is clean and has everything you need. The staff, both at the reception and the housekeeping staff, are friendly and efficient. We had a great stay. This time our room was on the ground floor which suited us perfectly as we both have slight mobility issues. We hadn’t booked to have a wet room but we did appreciate not having to climb in and out of a bath to have a shower. The bed was very comfortable and the housekeeping staff watched for when we went out and tidied the room, changed the towels etc. When we came back the room was lovely and clean! We do speak a little French but the reception staff were happy to speak to us in English. We will most definitely stay here again - it made a great start for our holiday in France. damien maurel, Autre at Hotel Kyriad Montpellier Ouest Saint Jean de Vedas, responded to this review Hello Sally!!!THANK YOU SO MUCH for your very positive review 🤗.It is always a pleasure to share your satisfaction and to know that you were fully satisfied with your stay.We are really happy that you enjoyed the quality of our beds and the kindness of our staff.We look forward to welcoming you again.Best regards The reception team

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