Best Western Hotel Crystal

Recent Reviews: 895

• User:MotherTravels

  Trip type: Solo travel

  My Favorite Hotel In The World

  23 Apr 2026

  Nancy Best Western Crystal Spa, How do I love you, let me count the ways. Sorry (not sorry) but there is not enough numbers in existence to list all the many wonderful features and deliveries of services. But for this review, I promise to all travelers that I am a seasoned world adventurer who stays in hotels half the year, and Nancy Best Western Crystal Spa hosted by the Gatinois Family is the front runner for the following reasons:1. Exceptional staff. Each team member goes out of their way to make guests feel welcomed and well attended.2. Close distance to Gare Nancy train and bus stations. A gout minute flat walk on reasonable paved sidewalks good for wheeling luggage, wheelchairs and strollers. Even in snowing weather.3. Gorgeous furnishings that are fresh and modern. Many rooms with large bath tubs and separate toilet add to privacy when sharing room.4. Fancy bar and cafe with outdoor seating as an option for smokers or those wishing to chat on phone while enjoying a beverage.5. The Spa! An added bonus of which fluffy robes and slippers are offered to swim, sauna, steam, relax in chaise lounge. Plus one may order spa treatments for massages and facials at affordable prices.6. For foodies, fans of Art Nouveau architecture, cinema, exciting walks in safe city at all hours of the day and night, this location is ideal. The UGC cinema is around the corner and many films have VOSTF (usually English) options.7. Shopping is excellent with several nearby malls, boutiques, pedestrian zoned stores. A perfect place especially at Christmas season during the Christmas Market by the grand cathedral square.8. Marina at front desk.9. Ennes at front desk.10. Camille at front desk.Bravo! I will be back again for certain in the near future, thank you for your hospitality. Your fan, Louise Virginie Vera, Service clients/Réception at Best Western Plus Crystal, Hotel & Spa, responded to this review Dear Louise,Thank you so much for your incredibly kind and thoughtful review. It truly means a great deal to all of us to read such heartfelt words, especially coming from a seasoned world traveller like yourself.We are delighted that you enjoyed so many aspects of your stay — from our location and spa facilities to the comfort of our rooms, the bar and café, and the atmosphere of our beautiful city. Your appreciation of our team members is especially meaningful; Marina, Ennes, and Camille will be very touched to be mentioned personally.Your detailed description and enthusiasm are the best reward for our daily efforts, and we are genuinely grateful for your trust and loyalty. Knowing that you consider us your “favorite hotel in the world” is both humbling and deeply motivating for the entire team.We very much look forward to welcoming you back again in the near future for another memorable stay in Nancy.Warmest regards,The Best Western Plus Crystal, Nancy Spa Team

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• User:Laurent M

  Trip type: Couples

  Disappointing stay at Best Western Plus Crystal, Nancy

  07 Sept 2025

  After several stays at the Best Western Plus Crystal in Nancy, my recent visit was extremely disappointing and marks the end of my patronage. Upon arrival, there was nobody to greet us—the only receptionist was busy on the phone and ignored our presence. The check-in process, despite booking online, was lengthy and frustrating, requiring me to complete the same information on a tiny, unresponsive touchscreen set to a qwerty keyboard. The process felt unnecessarily intrusive and the staff was notably unfriendly throughout.We had booked breakfast, but my wife became ill and couldn’t join me. When checking out, I politely asked if her breakfast could be refunded. My request was dismissed without apology or any commercial gesture—the same staff member was just as unhelpful as the previous day.Although the rooms themselves are still nice, service quality has drastically declined over the years. Staff have become inattentive and cold, and guest experience is clearly no longer a priority. Sadly, for loyal guests, there is simply no incentive to return. Toute l'équipe du Best Western Plus Crystal Hôtel Bar et Spa, Propriétaire at Best Western Plus Crystal, Hotel & Spa, responded to this review Thank you, Kubernan, for taking the time to share your feedback after your recent stay at our hotel. We are sincerely sorry that your experience did not meet your expectations. Your loyalty and feedback are invaluable, and we deeply regret having disappointed you, especially since you had stayed with us before.We have taken note of your feedback regarding your arrival. Occasionally, our team may be temporarily busy during peak periods or while taking a phone call, which can cause a slight wait. We apologize for this inconvenience. However, after checking in, we can confirm that our receptionist, Enes, was indeed on duty when you arrived and that you waited 47 seconds while he finished his phone call before attending to you.The self-service check-in kiosk (standard 11" iPad) is designed to verify the accuracy of information, accept the Terms and Conditions and House Rules, and thus ensure the safety of our guests, but we understand that it may seem tedious. This is why Enes offered to help you switch the keyboard to QWERTY and fill in some information for you. It seems you declined this offer. In total, check-in took approximately 5 minutes and 30 seconds, including pre-authorization and key encoding. Regarding the questions asked, the only required answers were your first and last name, phone number, nationality, and purpose of stay (leisure or business). This information is used, among other things, to collect statistics for INSEE (the French National Institute of Statistics and Economic Studies).Regarding the breakfast your wife did not eat, we are sorry for your disappointment but would like to clarify the situation. Unused breakfasts are automatically refunded when paid for at the hotel at the standard rate (€19.50 per person in 2025). However, what you failed to mention is that you had opted for a package deal that included breakfast. You also made your reservation and payment through Hotels.com. Therefore, we cannot issue a refund under these circumstances, as we were paid by this website a net amount via virtual card, after deducting the intermediary commission.The only thing you paid directly was the tourist tax of €2.20 per person. We therefore suggest you request a goodwill gesture directly from Hotels.com, as they are the ones who invoiced you.However, we cannot refund unused services included in a package: for example, no goodwill gesture can be made if a guest does not use their complimentary access to the spa or fitness center. The same applies to breakfast when it is included in a package rate.We are particularly sorry to read about your experience with our staff, which contrasts sharply with the attention we usually give our guests, as evidenced by our overall ratings. Your feedback has raised concerns, and we have already asked our team to strengthen their attentiveness and commitment to our guests, which are essential to our business.Despite these points, we thank you for highlighting the comfort and tasteful décor of our rooms, which are very important to the entire team at our hotel in downtown Nancy.We hope to have the opportunity to welcome you back on a future visit and remain available to discuss any special requests or suggestions you may have.Finally, please note that the best rates and most flexible cancellation policies are always guaranteed when you book directly through our official website or by phone.Thank you, Laurent, for your past loyalty and your feedback, which helps us to continuously improve.The entire team at the Best Western Plus Crystal, Hotel, Bar & Spa

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• User:Seaside61237490092

  Trip type: Solo travel

  Beautiful design - excellent value for money

  02 Aug 2025

  Great location near the train station. Also just a few minutes' walk from Place Stanislas.I have received an upgrade and my room had a very nice design and colour scheme.The staff were very attentive and friendly.The breakfast was great! Excellent value for money. Toute l'équipe du Best Western Plus Crystal Hôtel Bar et Spa, Propriétaire at Best Western Plus Crystal, Hotel & Spa, responded to this review 🌟 Thank you so much for your wonderful review! 🌟Dear Seaside61237490092,We are truly delighted by your feedback and thrilled that you enjoyed the unique design and colourful atmosphere of our hotel. It's a pleasure to know your upgrade brought an extra touch to your stay—our team always strives to surprise and please our guests whenever possible!Our central location between Nancy train station and the iconic Place Stanislas is indeed ideal for exploring the city on foot. We're equally happy that our attentive and friendly staff made your visit memorable, as guest satisfaction is our top priority.We're glad you loved the breakfast! On your next stay, don't hesitate to try Le Spa du Crystal—a serene 200 m² space with a heated pool, sauna, and hammam, accessible by reservation—or our rooftop bar with unique views over Nancy.Please remember: you will always find the best rates and the most flexible cancellation policies when booking directly on our official website or by phone.We look forward to welcoming you again for more wonderful memories in Nancy!All the team at Best Western Plus Crystal, Hôtel, Bar & Spa

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• User:SaschaDoobe

  Trip type: Couples

  Solid

  25 Jul 2025

  Early check-in was possible without any problems, room small but sufficient for a city trip. The bathroom was modern, shower ok, air conditioning easily adjustable, small minibar. The only thing I found too soft was the mattress. But that is very individual. The staff was nice and helpful. The garage was a 5 minute walk away. Toute l'équipe du Best Western Plus Crystal Hôtel Bar et Spa, Propriétaire at Best Western Plus Crystal, Hotel & Spa, responded to this review Thank you so much, SaschaDoobe, for sharing your feedback after your stay with us! 😊We’re delighted you enjoyed the smooth early check-in, the comfort and modern features of your room, and the kindness of our team. It’s great to read that our services helped make your city trip to Nancy enjoyable.Our Standard rooms are indeed cozy and ideal for short stays or solo travelers, offering all the essentials for a comfortable visit—especially with our central location between Nancy’s train station and Place Stanislas. If you’d like a bit more space or a firmer mattress next time, consider booking a Superior or Deluxe category, which offer queen or king-size beds and extra room to suit your preferences.As mattress comfort is a very personal matter, your feedback helps us guide future guests toward the room that best matches their needs.Regarding parking, our partner garage—Joffre Saint Thiébaut—is just a five-minute walk from the hotel. By validating your ticket at the front desk before payment, you can enjoy a 10% discount on your parking fee.On a future visit, why not discover our Crystal Spa (with heated pool at 30–31°C, sauna, and steam room—access by reservation), or one of our three unique bar spaces, including our rooftop with panoramic views over Nancy’s rooftops!We’d like to remind you that the best rates and most flexible cancellation policies are always available when you book directly on our official website or by phone.We hope to welcome you again soon in Nancy!All the team at Best Western Plus Crystal, Hôtel, Bar & Spa

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• User:Sandy D

  Trip type: Couples

  Beautiful hotel!

  24 Jun 2025

  This was our second visit in a couple of years. The hotel is beautiful! The rooms were deluxe, nicely sized, had a great shower stall (a hand rail would be helpful for a slippery surface) great plush towels, nice beds and lovely linens. This room had been newly renovated compared to our visit a couple of years ago. The breakfast buffet was the best we've ever experienced in Europe. Choices were quiche Lorraine, bacon, sausage, crepes, baked beans, scrambled eggs, 3 kinds of cereal, many fresh fruits, many juices, 5 jams, croissants, pain au chocolate, 3 types of breads, hams, cheese, excellent coffee and a lovely space to enjoy eating. The only drawback is that we aren't able to access the hotel's preferred parking lot and have ended up parking underneath the Gare, a two block walk. Not a problem in great weather, but very wet on a rainy afternoon. More signs or less construction is needed. Toute l'équipe du Best Western Plus Crystal Hôtel Bar et Spa, Propriétaire at Best Western Plus Crystal, Hotel & Spa, responded to this review Dear 467sandyd,Thank you so much for your wonderful review and for choosing to stay with us again! 🌟We are delighted that you enjoyed our newly renovated rooms, the comfort of our plush bedding and towels, as well as the spaciousness and amenities of our Deluxe category. Your kind words about our breakfast buffet truly touch us—our team puts a lot of care into offering a wide variety of local and homemade products each morning, and it means a lot to know it was the best breakfast you’ve experienced in Europe!We also appreciate your suggestion regarding the handrail in the shower: safety and guest well-being are our priorities, and we will certainly discuss installing additional support in our bathrooms for even more comfort.Regarding parking, as our hotel is located in a historic area right in the heart of Nancy, we unfortunately do not have our own on-site parking. However, we have a partnership with the nearby covered Joffre Saint Thiébaut parking lot—just a few minutes’ walk from our entrance. By having your ticket validated at our reception desk before paying, you can benefit from a 10% discount. Please let us know during your next visit, and we will happily guide you and provide updated information for a smooth arrival, whatever the weather!On your next stay, feel free to discover our Crystal Spa, featuring a heated pool at 30–31°C, sauna, and steam room—all accessible upon reservation for serene, crowd-free relaxation. You may also want to enjoy a drink in one of our three distinctive bar spaces, from our cosy lounge to the lush winter garden or the rooftop overlooking Nancy’s rooftops.For your future reservations, remember that the best rates and most flexible cancellation conditions are always available when booking directly on our official website or by phone.We hope to have the pleasure of welcoming you back soon for another memorable stay!Kind regards,The whole team at Best Western Plus Crystal, Hôtel, Bar & Spa

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