Zenitude Hotel Residences Narbonne Centre

Name: Zenitude Hotel Residences Narbonne Centre
Address: 18 Boulevard General De Gaulle, Narbonne, france
Telephone: +44-204-505-9777
Rating: 3.8

Narbonne, France

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About Zenitude Hotel Residences Narbonne Centre

location

This hotel is located in the heart of Narbonne.

facility

The friendly staff at the reception desk are happy to answer any questions. The hotel provides a baggage storage service, a laundry service, a conference room, a fax machine, a coin-operated laundry and a smoke alarm. Amenities include a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, microwave, tea/coffee station and dishwasher. A telephone, satellite television and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking.

meals

There is a restaurant on the premises. A generous breakfast buffet guarantees a great start to the day.

Amenities at Zenitude Hotel Residences Narbonne Centre

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Conference Room
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  Internet access
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoke detector
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  Wifi
Building Information
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  Garden (m²)
General Services
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  Luggage storage
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  Multilingual Staff
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
Security
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  Fire extinguishers

Location

Around this property:

City Centre

0 m

Airport

32000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

255

Very Good

312

Average

157

Poor

Terrible

Recent Reviews: 835

User:Miriam A
Trip type: Friends getaway
CANNOT OPEN DOOR!
25 Aug 2025
Average is probably generous. It seems clean enough but you have to throw away your own trash when you check out. There are no services. This is not a hotel. It is bare bones. The door locks are impossibly complicated. I’ve never seen anything like it before. I do not recommend. Chrystelle Fenet, Service clients/Réception at Zenitude Hotel-Residences Narbonne Centre, responded to this review Hello Madam,I am surprised to read your review because, in fact, we are not a hotel. As stated on Tripadvisor, we are a hotel residence that operates differently. Hotels do not offer kitchenettes, so it is normal to clean this area before you leave when staying in a residence.A simple discussion would have prevented your surprise.Regarding our doors, they can indeed be confusing to use at first, but that is why we explain how they work to guests upon arrival (using a model) and the instructions are also displayed on the welcome flyer...Have a lovely day,Kind regards,Maverick - Manager
User:Dave M
Trip type: Couples
Great place to explore Narbonne.
29 May 2025
Clean and spacious room. Tea and coffee facilities provided. Complimentary toiletries. Friendly and English speaking receptionists. Lift access to all floors. Close to historical centre and shops. Excellent free bus service around Narbonne. Stops are outside the hotel.
User:639gerig
Trip type: Couples
They TURN OFF HEAT & HOT WATER AFTER YOU PAY FOR ROOM & LOCK YOU OUT IF YOU COMPLAIN
13 Mar 2025
Worse Hotel Ever - they turn OFF HEAT AND HOT WATER-AFTER YOU CHECK IN to save money. You come back to room and its OFF & they wont turn it back on for rest of stay. Blood on sheets. Dirty dishes in cabinet. No soap - who needs soap without hot water? How about that heat or none in 7c? And IF you complain they screw with your key access and you get to sleep outside. I don't know who in the world gives this a good review -search reviews.Please don't waste their time responding with excuses - really LIES. I hope this REAL REVIEW FOR THIS HMM HOTEL - Saves someone from sleeping in doorway they screw with your room access.You have been warned - i will see your review. Chrystelle Fenet, Service clients/Réception at Zenitude Hotel-Residences Narbonne Centre, responded to this review Chère Géraldine,Comme il a été répondu sur tous les autres portails où vous avez essayé de poster un avis (à propos, je ne trouve pas d'historique de vous ici... étonnant....)Je suis une nouvelle fois stupéfait par vos accusations, d'autant plus après avoir pris connaissance des photos que vous avez publiées.Tout d'abord, vous affirmez avoir trouvé des miettes dans votre lit, ce qui est littéralement impossible. Le linge de lit que nous utilisons provient d’une blanchisserie professionnelle. Il nous est livré propre, repassé et plié, garantissant ainsi une hygiène irréprochable. À moins que ces miettes n’aient mystérieusement voyagé seules dans vos draps, il semble évident qu’elles ne s’y trouvaient pas à votre arrivée.Ensuite, vous accusez notre établissement de couper le chauffage, mais votre propre photo prouve le contraire. Il suffit de regarder la petite veilleuse rouge bien allumée sur l’appareil pour comprendre que le chauffage fonctionnait bel et bien. C’est un comble de s’auto-contredire avec ses propres preuves.Enfin, votre photo de la poêle est tout aussi intrigante. Pourquoi prendre en photo une poêle pleine de matière grasse ? Et pourquoi voit-on cette même poêle dans l’évier, alors que vous prétendez qu’elle était "sale dans le placard" ? Il est évident que cet ustensile a été utilisé et que son état n’a rien à voir avec la propreté initiale du logement. Votre tentative de manipulation est aussi grossière que votre mise en scène.Entre contradictions, exagérations et mises en scène malhabiles, votre témoignage peine à être crédible. Il est regrettable de voir à quel point certains clients semblent prêts à tout pour nuire gratuitement à un établissement.Je tiens également à vous rappeler que des sanctions existent pour les faux avis et les diffamations sur internet. Publier des informations mensongères ou trompeuses peut entraîner des poursuites légales, et ce n’est évidemment pas à prendre à la légère. Nous nous réservons le droit de prendre toutes les mesures nécessaires pour protéger notre réputation et celle de notre établissement.Sur ce, bon courage aux hôtels qui auront la lourde tâche de répondre à vos attentes… si particulières.Sincèrement,Maverick - Directeur
User:theknapster
Trip type: Couples
Perfect place to stay in Narbonne!
02 Jan 2025
A 5 minute walk from the Halles and 2 minutes from the Irish bar...what could be better...well...it has a decent car park for a tenner a day. The double room was clean and tidy with fridge, microwave, sink and cutlery etc. A small table with chairs allows you to eat in if preferred. Very helpful staff and overall a great place to stay in this enchanting town.
User:AmelieDublin
Trip type: Solo travel
A Pleasant Stay
26 Jun 2024
I had a nice stay (one night) at Zénitude Centre.The room was very clean and comfortable.The staff were very welcoming and friendly.I had breakfast there (a buffet) and although the food was nice, it was expensive (nearly 17.00 euro).I would recommend Zénitude Centre Narbonne.