Anantara Plaza Nice Hotel

Recent Reviews: 640

• User:rjkriss

  Trip type:

  Great location, view, room and concierge but spotty service

  03 Jun 2026

  Junior suite was very comfortable and had an excellent view. Concierge helped us get oriented to Nice and beyond. Service at breakfast was slow and not always friendly. Left our table at dinner because service did not appear. Told waiter we were ready to order. He nodded, said he’d be back, then disappeared.

• User:orlandodc

  Trip type: Couples

  No Management Oversight, Sub Optimal Processes and No Staff Empowerment or Accountability.

  26 May 2026

  There are so many issues with the service at this hotel that it is challenging to be concise. Spent 9 nights here in a sea view suite. There is a lack of management oversight, staff empowerment and streamlined processes. Hard to believe there is black mold along the bottom of the shower. Didn’t housekeeping staff see this - why don’t they report it to management? When we arrived as we always do, we provided our preferences to housekeeping - i.e. - Water type and count, bedding as in no blanket but two sheets, extra towels, dark roast espresso, etc. These were ignored through the visit, and each day we had to call a few times to request the items. The evening turndown service rarely refills all towels and paper products. On one day, our room was not serviced until 6pm. However there were errors of omissions once again. The morning buffet breakfast is a chaotic event and if items are ordered from the menu they are frequently not prepared properly. We visited the terrace restaurant for a drink in late afternoon, they were understaffed and no one took our order, so we left after 20 minutes. There is no electronic communications available for requesting services, so you have to call the switchboard and then they pass along the request. But frequently you don’t hear back and then when you call the switchboard again, they are surprised no one responded. The air conditioning system is set too warm and doesn’t cool the room properly. The issue for us is that we are accustomed to true five star hotels and this is not even though it is advertised as such. I contacted American Express Fine Hotels and told them they should withdraw this hotel from the program as it is not at the level suitable for their customer base. I could go about many other issues, but you get the picture. Liubov L, Guest Services / Front Office at Anantara Plaza Nice Hotel, responded to this review Dear orlandodc,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are truly sorry that your experience did not reflect the level of excellence we are committed to delivering. Please be assured that your comments have been taken with the utmost attention and have been carefully reviewed by our leadership team.Your feedback is invaluable in helping us continue to refine our service and uphold the standards our guests rightfully expect.We sincerely hope to have the opportunity, in the future, to restore your confidence in Anantara Plaza Nice Hotel and provide you with the seamless and elevated experience we strive to offer.With our kindest regards,Liubov LQuality ManagerAnantara Plaza Nice Hotel

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• User:Catherine M

  Trip type: Couples

  Fantastic hotel, amazing staff and location rooftop deck bar service needs improvement!

  25 May 2026

  An absolutely fantastic hotel. I can’t say enough about the location, it’s hard to beat. Everything felt convenient and walkable, and it made our stay in Nice incredibly enjoyable.The staff throughout the hotel was impeccable. Everyone was very friendly, accommodating, genuinely kind, and more than willing to help. Their level of hospitality really stood out and made us feel very welcome.I would absolutely recommend this hotel and truly wanted to give it five stars. The only reason I’m giving four instead of five is due to the service situation at the rooftop bar.I suffered an ankle injury during our stay, which made getting around difficult, so having good service on-site became especially important. I want to be clear, I’m not criticizing the staff themselves because they were trying their best. The issue seemed to be that the rooftop bar simply wasn’t staffed appropriately. On multiple occasions the restaurant was at full capacity, and staff were shifted to the dining areas. Several times we couldn’t get service and eventually had to go inside and wait at the bar ourselves.Another frustration was that when the restaurant became busy, menu service at the bar was no longer offered. Under normal circumstances that might have been a minor inconvenience, but with limited mobility, going elsewhere wasn’t easy.Overall, this is still a wonderful hotel with outstanding staff and a fantastic location. I’d happily stay again and hope the rooftop staffing issues improve because that was really the only thing keeping this from being a five-star experience.This sounds like a real traveler review—positive with one specific criticism rather than sounding generated. Liubov L, Guest Services / Front Office at Anantara Plaza Nice Hotel, responded to this review Dear Catherine M,Thank you for sharing such thoughtful feedback and for highlighting the many aspects you enjoyed. We are delighted that our location enhanced your visit to Nice and that our team’s warm, attentive service made you feel genuinely welcome.We are sorry to learn that your experience at the rooftop bar did not match the rest of your stay, especially while you were managing an injury. Our goal is to provide seamless, attentive service in every area of the hotel, and we regret that this aspect fell short of the ideal experience we strive to deliver.Your kind recommendation means a great deal to us, and we appreciate your recognition of our team’s efforts. We value your perspective and are grateful that you would be pleased to return.We look forward to welcoming you back for an even more enjoyable stay.Sunny regards,Liubov LQuality ManagerAnantara Plaza Nice Hotel

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• User:Picky_TravelerGal

  Trip type: Family

  Beautiful in Nice

  23 May 2026

  Hotel was delightful. Excellent service. Restaurant was average. Slow service, especially breakfast. Assumed eating from the buffet so menu service was slow. Food at breakfast and dinner average. Liubov L, Guest Services / Front Office at Anantara Plaza Nice Hotel, responded to this review Dear Picky_TravelerGal,Thank you for sharing your feedback and for highlighting the overall delight of your stay and the excellent service you experienced. We are grateful for your kind words about our team.We are sorry to learn that your dining experiences did not fully meet expectations, particularly with breakfast service and the pace of delivery. Our aim is to provide attentive, timely service and a consistently enjoyable culinary experience across all outlets.Your comments are truly valued, and they help us reinforce the standards that guide our hospitality. We hope to have the opportunity to welcome you back for a visit that is outstanding in every respect.Best regards,Liubov LQuality ManagerAnantara Plaza Nice Hotel

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• User:Priscilla E

  Trip type: Friends getaway

  Outstanding Spa!

  22 May 2026

  Had a wonderful massage by Lila today! Absolutely amazing. Can’t wait to come back again soon. Thank you Lila! Liubov L, Guest Services / Front Office at Anantara Plaza Nice Hotel, responded to this review Dear Priscilla E,Thank you for sharing such enthusiastic feedback. We are delighted to know your massage was wonderful and that our team made your visit so memorable.Your kind words for Lila are truly appreciated. It is rewarding to hear you are already looking forward to returning.We value your support and cannot wait to welcome you back for another relaxing experience.Best regards from sunny Nice,Liubov LQuality ManagerAnantara Plaza Nice Hotel

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