Beau Rivage

Recent Reviews: 2126

• User:Suzanne L

  Trip type:

  Stay before cruise

  01 Jun 2026

  Staff were really helpful and friendly. The bar area was lovely and food good. The location of the hotel is great just by the old town and beach. We found the room was a little tired although very clean and comfortable. The terrace area was nice and peaceful but the chairs needed updating. Overall a very enjoyable stay.

• User:Nice1MrNice

  Trip type: Solo travel

  Blood & urine on the mattress, mould in the bathroom... TVs falling off of the wall...

  01 Jun 2026

  Without question one of the worst hotel experiences I have had.The hotel may well respond to this review by saying I was offered the opportunity to move rooms. That is true. What they fail to mention is why I needed to move in the first place.Room 105 should never have been sold to a paying guest.On arrival, I found heavily stained carpets, stained cushions, mould in the bathroom, curtains that did not close properly, evidence that someone had been smoking cigars in the room, an unknown substance on the headboard and, most disturbingly, blood and urine stains on the mattress.Having just arrived for a holiday, I chose not to spend my first afternoon unpacking, repacking and moving rooms. I decided to tolerate the situation and make the best of it.That decision was taken out of my hands later that evening when the television fell off the wall.At that point this stopped being a cleanliness issue and became a serious health and safety concern. I immediately went to reception and insisted on being moved because I no longer felt safe in the room.The hotel subsequently attempted to present the room move as though it was some form of goodwill gesture or compensation. It wasn't. It was the absolute minimum that should be expected after placing a guest in a room that was both unhygienic and unsafe.What has frustrated me even more than the condition of the room is the complete lack of customer service afterwards.Following my stay, I contacted the hotel repeatedly in an attempt to resolve the matter directly and reasonably. I received a single response from someone called Sonia. I replied immediately, setting out my concerns in detail, including the hygiene issues, the safety concerns and my request for a partial refund.Since then? Silence.Five further emails have gone unanswered.No acknowledgement. No meaningful investigation. No attempt to engage. No attempt to resolve the complaint.For a hotel that markets itself as a quality destination, the aftercare has been every bit as poor as the room itself.The much-publicised beach club is also somewhat misleading. Hotel guests are required to pay an additional €30 to access it. You cannot charge purchases back to your room, reservations are not accepted, and entry is on a first-come, first-served basis. It operates more like a separate business than a genuine hotel facility.Ironically, the room I was eventually moved into was perfectly acceptable. That only reinforced my view that Room 105 was wholly substandard and should never have been occupied.Blood and urine on a mattress.A television falling off the wall.Mould in the bathroom.Repeated complaints ignored.Five unanswered emails.The room was unacceptable. The response afterwards was worse.One star.

  Read more

• User:Annelie T

  Trip type:

  Great hotel in perfect location

  29 May 2026

  Perfect location in the Old Town. Close to everything needed while staying in Nice. Breakfast was a great mix of continental & hot food. Would definitely stay there again! Direction Générale, General Manager at Hotel Beau Rivage, responded to this review Thank you very much for taking the time to share your impressions and for your perfect ratings across all aspects of your stay.We are delighted to know that our central location in the Old Town allowed you to make the most of your visit to Nice, providing easy access to everything you needed. It is wonderful to hear that you enjoyed the variety and quality of the breakfast options, as well as the overall comfort and cleanliness of your room.Your praise for our service, value, and the quality of your rest is greatly appreciated and serves as meaningful encouragement for our team. Knowing that you would choose to stay with us again means a great deal and inspires us as we continue our commitment to providing memorable and high-quality experiences for all our guests.Your impressions are truly important to us and help guide our ongoing efforts to ensure every visit is a positive one.Warmest regards,

  Read more

• User:travelhungry2

  Trip type: Business

  Great position. Pretty noisy.

  24 May 2026

  Great position but beware. The position comes with a lot of noise. Rooms adequate but a bit tired. Direction Générale, General Manager at Hotel Beau Rivage, responded to this review Thank you for taking the time to share your feedback and for highlighting both the strengths and areas for improvement during your recent stay.We are pleased to know that our central location contributed positively to your experience. Your high rating for our position is greatly appreciated by our team, and we value your acknowledgement of the overall adequacy and comfort of your room.At the same time, we sincerely regret that noise levels affected the quality of your rest. We understand how important a peaceful environment is and recognize that this can significantly impact overall satisfaction. Your comments regarding the condition of the rooms and your impressions of service, cleanliness, and value are also noted.Your honest observations are important to us as we continue to refine our guest experience. Thank you once again for sharing your impressions.Warmest regards,

  Read more

• User:Ambassador609212

  Trip type:

  Trip to Nice

  24 May 2026

  terrific place to stay in Nice.Close to everything we wanted to do and see.Market, bars and restaurants and promenade Direction Générale, General Manager at Hotel Beau Rivage, responded to this review Thank you very much for taking the time to share your impressions and for your perfect ratings across all aspects of your stay.We are delighted to know that you found our location ideal for exploring everything Nice has to offer, from the market and local bars to restaurants and the promenade. Your high praise for the comfort of your room, the quality of sleep, and the overall cleanliness is truly valued by our team.Your comments regarding the attentive service and the value you experienced are especially appreciated and serve as meaningful encouragement for us as we continue striving to provide memorable and enjoyable stays for every guest. Your impressions are important to us and help guide our ongoing commitment to quality and hospitality.Warmest regards,

  Read more