Holiday Inn Express Nice - Grand Arenas

Recent Reviews: 85

• User:E9011KIstephanier

  Trip type: Couples

  They cancelled my booking

  20 May 2026

  Came to check in the receptionist was so rude and so unhelpful holiday inn express cancelled my reservation without any knowledgement and without any communication currently a claim is being process led with them as I was left without a hotel for my stay IHG Service, Owner at Holiday Inn Express Nice - Grand Arenas By IHG, responded to this review Hi E9011KIstephanier,We appreciate you choosing Holiday Inn Express Nice - Grand Arenas for your leisure stay.Thank you for bringing this to our attention. We are very sorry to hear about your experience at check-in and the issues you encountered with your reservation. This is not the level of service we aim to provide, and we understand how distressing it must have been to arrive without confirmed accommodation. Your comments have been shared with the hotel management team for urgent review.To assist us in reviewing this matter further, we kindly ask that you email us the following details at ihgservice@ihg.com under reference#10595441813:Full name under the reservationContact phone numberEmail addressStay datesIHG One Rewards number (if applicable)Once we receive the information, we will be able to assist you further and ensure this is reviewed appropriately.Thank you again for taking the time to contact us. Your feedback is valuable and helps us improve our services and overall guest experience.Yours in hospitality,Melissa PCase ManagerIHG Hotels & Resorts

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• User:touristy28

  Trip type: Family

  Not a great stay

  17 May 2026

  The hotel was a  let down and does not meet the Holiday inn or IHG hotel chain standard.For one the girl at the reception usually on duty  during evening hours seems to be a novice.All she did was smile and apologise . When we checked none of the lights or plug points were working.We had to fgure out ourselves  that the MCB had tripped .The girl just said sorry no technician is available .The room given to us was claustrophobic with only a small single.window with a view of building and train line.Nothing much to say about the room except that housekeeping could be better.There is no functional restaurant for any food items  other than breakfast . One is sent to the more expensive next door  Crowne plaza restaurant for even a bottle of water.You need to navigate stairs or the ramp to reach the hotel entry as it is on an elevation vis a vis the road.The are reports of groups of pickpocketers operating in the  hotel area especially at the nearby tram, bus and train station.Overall didn't have a great experience staying here. IHG Service, Owner at Holiday Inn Express Nice - Grand Arenas By IHG, responded to this review Hi touristy28,Thank you for your recent stay at Holiday Inn Express Nice - Grand Arenas, and we're glad to host you as one of our valued guests.We aim to create a stay that’s simple, refreshing, and focused on what matters most to you. I’m sorry to learn that your visit didn’t reflect this promise. Your feedback is already driving targeted improvements within our team. I’ve shared it with our hotel leadership so they can review what happened and take meaningful action to strengthen our service.We value your trust and look forward to the opportunity to welcome you back, delivering the elevated experience you rightfully deserve.Best regards,Sarah S.Case ManagerIHG Hotels & Resorts Service

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• User:Marta K

  Trip type: Business

  Horrible experience

  17 Mar 2026

  I had a very disappointing experience with this hotel.On March 12, three payments of €351.19 were charged to my card, although I was told only one payment would be processed. As of today, no refund has been received.The hotel claims a refund was made on March 10, but this is not reflected in my official bank statement. I have provided all necessary documents, yet the issue remains unresolved.Even more frustrating is the lack of communication — the hotel does not answer calls, provides no follow-up, and shows no willingness to resolve the issue.This is highly unprofessional and unacceptable. I do not recommend this hotel IHG Service, Owner at Holiday Inn Express Nice - Grand Arenas By IHG, responded to this review Hi Marta K,Thank you for choosing to stay at our Holiday Inn Express Nice - Grand Arenas during your trip. We truly value you as our guest and appreciate the time you took to share your feedback.Our goal is to provide clean, comfortable rooms and dependable service throughout your stay. I’m sorry to hear that your experience fell short of expectations. Please know that I’ve documented your comments and shared them with our local management team so they can take the appropriate steps to improve.I'd like the opportunity to address this with you further. Please send your reservation details, contact information, any applicable action/s taken by the management to resolve your concerns, along with your TripAdvisor username to IHGService@ihg.comWe sincerely hope you’ll consider giving us another chance to deliver the high standard of service you deserve.Take care,Kazer T.Case ManagerIHG Hotels & Resorts Service

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• User:painter25

  Trip type: Solo travel

  Good value

  16 Nov 2025

  This hotel is across the road from St. Augustine Train stop, and right near the airport, all walking distance even with bags. One stop from the main train station Nice Ville. It was very clean and I was on the 8th floor, nice view. The staff was very nice and helpful to me. The building shares with Crowne Plaza next door, where they have meals served in and outside terrace. My hotel came with breakfast which was adequate, except there was no toaster to toast bread. I did not appreciate the servers continually removing empty plates on your table while eating, and placing an entire tray of dirty dishes on your table while removing from other tables. Also, better attention to empty coffee machines, and empty chafing dishes. Also the lid for the eggs was cast iron and not easy to remove or replace for some of us.There really is not much around there without walking a distance.

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• User:CYC164

  Trip type: Solo travel

  Below IHG standards

  31 Aug 2025

  My booking was handled confusingly. After reserving through the IHG app, I was asked to pay via an external link. IHG One Rewards Customer Service initially told me it was a scam, so I ignored the email—but my reservation was subsequently cancelled. Only after further inquiry was the email confirmed genuine, and I had to make payment through the link, which felt insecure and poorly managed.My membership at IHG entitles me to late check-out (subject to availability). At this hotel—unlike other IHG properties I have stayed at—staff did not ask about late check-out at check-in. When I requested it myself, I was told it could only be confirmed on the day of departure, and my request was ultimately not granted. While I fully understand that late check-out depends on availability, seeing on the day of departure that the same room type was still available on the app made the process feel inconsistent and poorly managed.Further, I found the overall attitude of the staff disappointing. They often came across as either grumpy or indifferent, which reinforced the impression that guest experience was not a priority at this property. Like other guests, I was also asked to pay city tax twice and on their second request, I was asked to show proof if I really had paid already.Overall, these issues reflect a lack of clarity, consistency, and professionalism. Booking through the IHG app should provide security and peace of mind, but that was not my experience here. IHG Service, Owner at Holiday Inn Express Nice - Grand Arenas By IHG, responded to this review Hi CYC164,Thank you for staying and sharing your experience at our Holiday Inn Express Nice - Grand Arenas. We appreciate you for being one of our IHG One Rewards members!We're committed to providing you with the best overall experience. I'm sorry about the issues you encountered. I brought this up to our local management's attention. I'm certain that the necessary actions will be taken to ensure better service. I also sent you a private message discussing this further.We look forward to seeing you again on your future trips, and we'll do our best to make your next stay better than the last!Safe travels,Jomar M.Case ManagerIHG Hotels & Resorts Service

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