Ac Hotel Paris Porte Maillot

Recent Reviews: 559

• User:webefunnnn

  Trip type: Couples

  great hotel

  18 Mar 2026

  great room…staff super nice…really enjoyed our 1 night stay..breakfast was delicious..great location to walk to restaurants and also walk to train to get into paris (20.00 uber) ..would def stay here again!

• User:Juan Pablo B

  Trip type: Family

  Good and bad. Mostly bad.

  05 Feb 2026

  Ok, Lets see. The hotel is located in a thriving high income neighbourhood, with no commercial activity yet near Champs Elysees and new places like Louis Vuitton cultural space whatever. I had a problem and changed the hotel. Th reason was that the room was very small. I asked for two beds and they were literally one next to the other like a single one. The hotel gave me the option of leaving without penalties if I gave them a check out date that same day, which I did. Then, morning, breakfast, a french couple actually occupied our table while we were in the buffet. Unbelievable. I was convinced by my 13 year old daughter to just change table, but the hotel didnt want to get involved. so be aware. ok hope this is helpfull. Steffy Ponsart, Service clients/Réception at AC Hotel Paris Porte Maillot, responded to this review Dear Juan,First of all, thank you for taking the time to share your experience with us.All feedback from our guests is extremely valuable and helps us to continuously improve our services in order to better meet our guests’ expectations.Regarding the size of your room, you were accommodated in a Superior Room measuring 23 m², with a bathroom and separate toilet. This information is clearly stated on our booking platforms.Concerning the bed arrangement, we could of course have adjusted the setup further if it did not meet your expectations. I am truly sorry that this was not addressed during your stay.With regard to breakfast, I am very sorry to hear that other guests took your table while you were serving yourself. WWe should indeed have intervened to avoid making you feel uncomfortable.I am also sorry to learn that you were unable to stay for the full duration of your reservation. Our goal is always to satisfy our guests according to their needs, and I regret that we did not succeed in your case.Please do not hesitate to contact me directly for a future stay. We would be delighted to welcome you again and show you a better image of our services and our establishment.Steffy PRooms Division Manager

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• User:Suraj R

  Trip type: Couples

  Outdated and slightly inconvenient location

  03 Jan 2026

  This hotel was not particularly clean. There was a strange smell – vinegar, perhaps from cleaning? – in the rooms. The fixings themselves were outdated; this didn't feel as modern as other AC hotels we've enjoyed staying at. It had the annoying bathroom layout (separate toilet and shower/sink) that is common in some European hotels.The location is okay but not convenient, which definitely contributes to this hotel's lower prices. It's a ~7 minute walk to the nearest 1 metro station, which will get you most of where you want to go in the city, but it's towards the end of the 1 line which increases travel times. The area around the hotel is perfectly safe, though.Overall, wouldn't stay again, even though the hotel can be booked cheaply through Marriott points. Thomas DA COSTA, General Manager at AC Hotel Paris Porte Maillot, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback following your stay with us. While we are sorry to read that your experience did not fully meet your expectations, we appreciate the opportunity to respond transparently to each of the points you raised, for the benefit of both yourself and future guests.Regarding cleanliness and the smell you noticed in the room, please allow us to clarify that our hotel follows strict hygiene and housekeeping protocols in line with 4-star standards and Marriott brand requirements. The scent you describe may indeed be related to the eco-certified cleaning products we use, which are designed to be effective while minimizing environmental impact. That said, we regret that this was unpleasant for you, and our team is always available on site to address such concerns immediately or offer a room change when possible.Concerning the fixtures and overall design, our property reflects a Parisian interpretation of the AC Hotels concept, combining functional elegance with a more understated style rather than a “showroom” modern aesthetic. While tastes can of course differ, all rooms and public areas are maintained regularly, and renovation cycles are planned to ensure consistency with brand standards.With respect to the bathroom layout, the separation of toilet and shower areas is indeed common in many European hotels, including in Paris, and is clearly visible in our room descriptions and photos prior to booking. This configuration is often appreciated by guests traveling together, even if it may not suit everyone’s preferences.As for the location, we would like to emphasize that our hotel’s address is communicated transparently across all booking channels well in advance of reservation. We are located in a safe and quiet Parisian neighborhood, which you rightly noted, and approximately a 7-minute walk from Line 1 — one of the most central and well-connected metro lines in Paris, offering direct access to major landmarks such as the Louvre, Champs-Élysées and Le Marais. While being at the end of the line may add a few minutes of travel time for certain destinations, many guests value the balance between accessibility, calm surroundings and more attractive rates compared to more congested central districts.Finally, we acknowledge your comment regarding value and Marriott Bonvoy points. We are pleased that our hotel can offer competitive redemption options, and we strive to ensure that guests choosing us for this reason still receive a level of comfort, safety and service fully aligned with our category.We regret that we did not have the opportunity to change your perception during your stay, but we thank you sincerely for your feedback, which helps us continuously improve. We wish you all the best in your future travels to Paris and beyond.Kind regards,Thomas DA COSTAGeneral Manager

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• User:Road738261

  Trip type: Couples

  Worst staff at reception at AC Marriott Porte Maillot, Paris

  16 Sept 2025

  One of the worst reception staff I have ever seen. After spending more than 12 hrs flying one would expect a hospitable welcome rather than an aggressive impolite Asian-French non-helpful attendant who refused to even check for upgrade availabilities or earlier room check-in time, or even verify that the reservation made was for two people and not one person as his system wrongfully indicated. He even refused to look at our confirmation that the reservation was indeed made for two people. Shame on Marriott to hire such an arrogant and unhelpful staff. Thomas DA COSTA, Directeur général at AC Hotel Paris Porte Maillot, responded to this review Dear Mr Karam,Thank you for choosing our establishment for your stay and for taking the time to share your experience.After reading your message and speaking with my colleague, I'm getting back to you.Our front office manager greeted you upon arrival, and we fully understand that you were tired after a long flight.However, we would like to remind you that the official check-in time is 3:00 PM. When you arrived at 10:00 AM, no rooms were available, either in the reserved category or even in a higher category. Indeed, the hotel was fully booked the day before your arrival.Despite this, and despite the constraints, my colleague did everything possible to find a solution and managed to assign you a room as early as 10:37 AM, at no additional cost.We sincerely apologize if you felt you were not welcomed or understood. This is in no way the experience we wish to offer our guests.In such situations, please do not hesitate to ask to speak to another manager or even the general manager directly, as we are committed to ensuring that your stay is as pleasant as possible. We would like to emphasize that all our staff place great importance on adhering to our quality standards.Even if misunderstandings may arise, we cannot accept that our colleagues' professionalism be called into question.We hope to have the opportunity to welcome you again and offer you a fully satisfactory staySteffy PRooms Divison Manager

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• User:SEGMDNYC

  Trip type: Business

  Ok hotel if you need to be in the area

  12 Sept 2025

  Not a great hotel but certainly comfortable. It is fine if you need to be by the Palais des Congress but otherwise there is nothing special about the location. It is a 10-15 minute walk to the metro and train line. It is an easy walk to the Champs Elysee but everything else is a hike. The hotel itself has comfortable rooms without much view. The bathrooms are small and the furnishings are beat up with nicks and scratches. There is a descent breakfast buffet. The staff is friendly but no extras like bellman to help with luggage. I wouldn’t choose the hotel again unless I need to be at a conference. Thomas D, at AC Hotel Paris Porte Maillot, responded to this review Dear Segmdnyc,Thank you for taking the time to share your experience !Our hotel enjoys an ideal location, right next to the Palais des Congrès, which is very convenient for those attending events or conferences.Furthermore, excellent restaurants are nearby, and metro line 1, just a few minutes' walk away, allows you to easily reach many Parisian tourist attractions.Regarding luggage service, we unfortunately do not offer this service. However, our team remains fully available to assist you and provide any assistance you may need.We look forward to welcoming you back during your next stay in Paris.Steffy PRooms Division Manager

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