Aparthotel Adagio La Defense Courbevoie

Recent Reviews: 119

• User:Gordon E

  Trip type: Business

  A Complete Rip-Off

  18 Feb 2025

  Avoid this place. I booked for Feb but the booking went through as March. I contacted the hotel to change but was told the manager needed to authorise it and he wasn't back until the next day. I was told to book for the new dates (I needed somewhere to stay that night) before the manager came back. My request for the change was then denied so they have effectively charged me twice for one stay. Absolutely appalling customer service.

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• User:Irimia R

  Trip type: Family

  Price quality report not good and cleanness need improvement

  28 Sept 2024

  I have spend a few days in Paris, for the second time in this hotel. Even though I understand the concept of apart hotel, for +200 EUR/night, they did not even offer clean towels every 2 days for example. I wanted to clean up my room and the vacuum cleaner was dirty. The cleanness in the hotel in general in not ok. Breakfast is the same every day.

• User:toshirod

  Trip type: Family

  I found a bedbug in my bed during my second night. Worst experience ever, I will never come back.

  20 Jul 2024

  Upon my second night of staying, I found a bedbug in my bed, adult size and freshly fed (It was vividly red). I smashed it and blood came from it. I then found a trace of "poop" that confirmed my fear (see pictures). After some research online, it had the size of an adult.I explained to the hotel staff what happened, and they promised that day that an expert would come in the afternoon and take care of my luggages and clothes, but after 2 days, nothing. I asked every morning and evening, no news from "their expert". Upon the 3rd day, the director of the hotel came, and instead of listening to my situation, tried to intimidate me, cutting me in a middle of my explanation, forcing me to say that i "didn't see what I thought I saw". That the expert would have to testofy before doing anything, but when i asked for when they would come, "we have no date yet".I had to clean all of my clothes at very high temperature, gave up two luggages and bought a new one to avoid bringing those things back home. Even if the hotel moved me to another room, I barely slept for the nights. I ended up leaving the hotel before the end of my trip once I figured that they would do nothing to help me.As of today, I didn't get any reimbursement for the hotel, the director didn't give a damn about my situation, nor apologized. I thought Accor hotels were safe and they would be having a process for handling this, but the staff was lost, the director was extremely rude, and they left me completely alone. This is also unbelievable that after 3 days in this hotel, they sent someone to intimidate me instead of helping me!

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• User:Alban K

  Trip type: Solo travel

  Nice hotel!

  11 Jul 2024

  The hotel is well-located in a quiet neighborhood, overlooking a clean and pleasant square with a nearby police station, shops, and a bank within walking distance. The place is clean, with unique furniture and decorations in the lobby and rooms. The kitchens are well-equipped, the bathrooms are chic, and amenities include a safe, iron, ironing board, coffee machine, and books for entertainment. Overall, the comfort and experience were perfect. During my three-day stay at the hotel, the level of customer service provided did not meet my expectations. Specifically, the front desk staff, with one individual standing out, exhibited indifference and occasional rudeness. This fell short of the service standards I typically encounter at other establishments. The only staff member who performed satisfactorily was the one present during my check-out, displaying a basic level of professionalism. It seemed that the staff might have lacked adequate training in customer service, as their behavior did not appear to stem from malice.Despite this, my overall satisfaction with the stay was not significantly impacted, and I would consider staying at the hotel again.

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• User:DeanandWei

  Trip type:

  Convenient and affordable but with issues

  18 Aug 2022

  1) We had trouble with our flight into Paris and were at serious risk of losing an entire day. We had paid in full several months in advance, yet when we sent the hotel a message informing them of our difficulties and anticipated late arrival their response was if we failed to checkin by noon the next day we would lose the reservation. This in spite of completely paying in advance for a week's stay and completing online checkin. What's the purpose of advanced checkin and paying in advance? 2) The hot water failed for a day. Hotels should have onsite engineering or have on contract engineering staff for repairs. 3) The rooms are not cleaned by housekeeping. Now I can understand certain health precautions limiting the cleaning, perhaps every second day. But this isn't the case, the hotel will arrange housekeeping, for an 18 euro fee per cleaning. However, the room does come with a vaccum cleaner and fresh towels are available upon request at the front desk.4) The rooms are clean, but the hallway rugs are filthy. Otherwise, the establishment is a convenient 15 minute walk to La Defense Esplanade Metro (slightly less convent to La Defense RER). For shopping here is a Intermarche literally next door. It is in a quiet location. EMELINE SOYER, General Manager at Aparthotel Adagio La Defense Courbevoie, responded to this review Madame,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Aparthotel Adagio La Défense Courbevoie.Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Les hôtels Adagio sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré(e) que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs.Best regards,Nadir ChaiDeputy ManagerAdagio La Défense Courbevoie

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