Arc De Triomphe Etoile

Recent Reviews: 401

• User:Gina J

  Trip type: Friends getaway

  Horrible

  23 Sept 2025

  Absolutely Horrible Experience – BEWARE of Paying Cash!Do NOT EVER PAY CASH to this hotel — you will deeply regret it like I did!I booked a stay through Expedia with the “pay at the property” option. Upon arrival with two friends, we were told we had to pay the full amount €1242.45 upfront at check-in. Teo and Meline were at the front desk, and Teo handled the payment. I specifically asked him to split the total into three payments of €414.15 each. Two of us paid in cash, and I paid my portion by card.However, after leaving, I noticed an additional €405 charge on my card, which they took using the pre-authorization without my consent. When I called to resolve the issue, they falsely claimed that only one person paid in cash (€423) and that the “remaining balance” was charged to my card.Pascal, the so-called director, was completely unhelpful and insisted they had not received the other payments. They even gave me a receipt at check-in — but later claimed it was just a proforma (whatever that means!). I repeatedly asked for security footage from September 17th at 1:00 PM to prove our payment, but Pascal refused, saying that only the police could request the videos.Now, I’m stuck dealing with Expedia to try and get my money back. What was supposed to be a relaxing vacation turned into a nightmare — they ruined the rest of my trip because I had to deal with this mess every single day.This was one of the worst hotel experiences I’ve ever had. I will NEVER stay here again, and I strongly warn others to avoid this place at all costs!

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• User:Natalie F

  Trip type: Family

  Loved our stay

  27 Dec 2024

  Beautiful boutique hotel right by the Arc De Triomphe. We loved everything about this hotel. 1) The location is incredible, a few steps from Arc De Triomphe and the Metro station next to it. 2) The staff is wonderful, every single person that we encountered was super kind, helpful and nice. 3) We had 2 triple rooms for a large family. Both rooms were bigger than we expected, perfectly clean and the beds were comfy. Highly recommend this little gem of a hotel!

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• User:kennysullivan

  Trip type: Solo travel

  Go somewhere else - find an Airbnb!

  04 Jan 2024

  This review is quite disappointing, but here are the positives: The hotel is centrally located, the rooms are clean, and the beds are comfortable—meeting the standard expectations for a check-in.However, there are notable drawbacks. Despite being in my 40s, the hotel requires patrons to surrender their room keys at the front desk each time they leave, an unusual and inconvenient practice. Failure to comply results in staff pursuing guests even outside the premises. Upon return, they don't request identification when providing the room number, giving an unsettling impression similar to a hostel or dormitory.Moreover, the staff lacks coherence. During check-in, a female attendant informed me about an unexpected tax on the room, not mentioned on booking.com. I paid without issue. Yet, at check-out two days later, a male staff member claimed I hadn't paid the tax. The evident lack of communication among the staff extends beyond room key procedures. When I sought a receipt on the second occasion, the printer malfunctioned, leaving me without proof of payment—a situation that raises concerns about the hotel's integrity... A SCAM. This experience has been disappointing, and I am inclined to dispute the double tax charge through a chargeback at my earliest opportunity.

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• User:Jamie M

  Trip type: Couples

  A great location and nice room

  07 Oct 2023

  The reception staff were friendly and helpful, and the room was comfortable and clean. The best thing is its fantastic location in the city centre, within walking distance of many of the places we wanted to visit and has great public transport connections. There are plenty of convenient nearby shops, cafés and restaurants too. Thank you!

• User:TonyGoldCoast4225

  Trip type: Couples

  Lovely Hotel in Central Location

  13 Sept 2023

  We recently spent 3 nights in this hotel & enjoyed the experience. Reception was helpful & the location couldn't be better. While the room was small ( typical of European hotels) all Wes good. The only slight downside was the water pressure & hot water was lukewarm. We would stay there again.