Austin's Saint Lazare

Recent Reviews: 314

• User: Mharie

  Trip type: Solo travel

  A great stay.

  I was puzzled to read reviews which criticised the staff, as I found every one of them exceptional in my recent 9 night stay. On arrival, I had a lovely welcome from Anna, and Sam and his colleagues were most helpful with regard to my walking aid.The room (24) was small, but rooms in Paris are small, but it was spotlessly clean, and the bed was very comfortable. Kettle, tea and coffee were provide… Read moreI was puzzled to read reviews which criticised the staff, as I found every one of them exceptional in my recent 9 night stay. On arrival, I had a lovely welcome from Anna, and Sam and his colleagues were most helpful with regard to my walking aid.The room (24)… Read more

• User: Alexey P

  Trip type: Couples

  very rude management and astonishingly bad customer service

  very rude management and astonishingly bad customer service. we had to rebook due to visa reasons, tried to negotiate with the hotel on terms, convinced booking.com to waver their fees to the hotel, but the hotel manager just refused to talk samir hamidi, Directeur général at Austin's Saint Lazare Hotel, responded to this review We dispute this review, which does not reflect the reality of th… Read morevery rude management and astonishingly bad customer service. we had to rebook due to visa reasons, tried to negotiate with the hotel on terms, convinced booking.com to waver their fees to the hotel, but the hotel manager just refused to talk samir hamidi, D… Read more

• User: Anna K

  Trip type: Couples

  The worst customer service possible!

  We booked this hotel for August, but had an unexpected change of plans (due to no fault of our own) and couldn’t travel on the reserved dates. When we tried to negotiate—either to cancel or at least pay for just one night—we were met with the most unhelpful staff imaginable, who were rude not only to us but also to the Booking.com representatives, and who blatantly showed they didn’t care at all.… Read moreWe booked this hotel for August, but had an unexpected change of plans (due to no fault of our own) and couldn’t travel on the reserved dates. When we tried to negotiate—either to cancel or at least pay for just one night—we were met with the most unhelpful st… Read more

• User: andrewbooth

  Trip type: Couples

  Convient and comfortable stay

  This hotel is advertised as a 3 star hotel and I would rate as slightly above. Staff friendly and helpful. While the rooms are small it was adequate for our needs, however the shower is very small if you are a big guy like me. Great continental breakfast with lots of pastries to choose from. The location of this hotel is its big plus, 20 metres from the Gare St Lazare great if travelling to Norman… Read moreThis hotel is advertised as a 3 star hotel and I would rate as slightly above. Staff friendly and helpful. While the rooms are small it was adequate for our needs, however the shower is very small if you are a big guy like me. Great continental breakfast with… Read more

• User: ann c

  Trip type: Friends getaway

  HORRIBLE.

  HORRIBLE. We arrived to this tiny "hotel?" with a lobby that can barely fit two people in it. Guests were coming down the miniature set of winding stairs saying the elevator did not work. We were waiting to check in and upon hearing this asked if we could cancel our reservation- I told them that my friend could not walk up those stairs with a suitcase with a bad leg and they refused!!. they said s… Read moreHORRIBLE. We arrived to this tiny "hotel?" with a lobby that can barely fit two people in it. Guests were coming down the miniature set of winding stairs saying the elevator did not work. We were waiting to check in and upon hearing this asked if we could canc… Read more