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Austin's Saint Lazare

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Austin's Saint Lazare

locationEtoile-C.Elysees/Trocadero, Paris

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About Austin's Saint LazareAbout Austin's Saint Lazare

Location

This hotel is located right in the heart of Paris.

Facility

The hotel has a lift and features 36 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are a number of shops as well. Parking facilities available to guests include a garage and a car park (for a fee). Other services include a 24-hour security service, a car hire service, a transfer service, room service and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. A fax machine is available for guests' business needs.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms include a double bed. Extra beds can be requested. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, satellite television, an alarm clock and WiFi are provided as well. Slippers are included. A hairdryer and a telephone are provided in the bathrooms, which include a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

Various dining options are available, including a restaurant, a café and a bar. All-inclusive is offered as a catering option. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety.

Meals

The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.

Amenities at Austin's Saint Lazare Amenities at Austin's Saint Lazare

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Café

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      Car Park

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      Conference Room

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      Garage

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      Hotel Safe

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

62

Very Good

155

Average

69

Poor

19

Terrible

9

Recent Reviews: 314

  • User:Mharie

    Trip type: Solo travel

    A great stay.

    rating10 Apr 2026

    I was puzzled to read reviews which criticised the staff, as I found every one of them exceptional in my recent 9 night stay. On arrival, I had a lovely welcome from Anna, and Sam and his colleagues were most helpful with regard to my walking aid.The room (24) was small, but rooms in Paris are small, but it was spotlessly clean, and the bed was very comfortable. Kettle, tea and coffee were provided, though coffee and drinks were available in reception. Location was very good, next to Gare St Lazare with excellent links to public transport, and walking distance to les Grand Magazins.I would recommend it.

  • User:Alexey P

    Trip type: Couples

    very rude management and astonishingly bad customer service

    rating18 Aug 2025

    very rude management and astonishingly bad customer service. we had to rebook due to visa reasons, tried to negotiate with the hotel on terms, convinced booking.com to waver their fees to the hotel, but the hotel manager just refused to talk samir hamidi, Directeur général at Austin's Saint Lazare Hotel, responded to this review We dispute this review, which does not reflect the reality of the situation. Your reservation was made through BOOKING.COM with cancellation policies clearly stated upon confirmation. Three days before arrival, these policies apply automatically and cannot be changed. You had plenty of time to cancel before the deadline, and cancellation insurance offered by BOOKING.COM could have covered you.We understand your disappointment, but we cannot be held responsible for the conditions accepted when booking. It is also unfair to leave a review of our property without having stayed there.

  • User:Anna K

    Trip type: Couples

    The worst customer service possible!

    rating18 Aug 2025

    We booked this hotel for August, but had an unexpected change of plans (due to no fault of our own) and couldn’t travel on the reserved dates. When we tried to negotiate—either to cancel or at least pay for just one night—we were met with the most unhelpful staff imaginable, who were rude not only to us but also to the Booking.com representatives, and who blatantly showed they didn’t care at all. Never in my life have I left such a terrible review, but I feel compelled to warn others: avoid this place. The staff are inflexible, inconsiderate, and devoid of basic human decency - they won't help you. samir hamidi, Directeur général at Austin's Saint Lazare Hotel, responded to this review We dispute this review, which does not reflect the reality of the situation. Your reservation was made through BOOKING.COM with cancellation policies clearly stated upon confirmation. Three days before arrival, these policies apply automatically and cannot be changed. You had plenty of time to cancel before the deadline, and cancellation insurance offered by BOOKING.COM could have covered you.We understand your disappointment, but we cannot be held responsible for the conditions accepted when booking. It is also unfair to leave a review of our property without having stayed there.

  • User:andrewbooth

    Trip type: Couples

    Convient and comfortable stay

    rating18 Jun 2024

    This hotel is advertised as a 3 star hotel and I would rate as slightly above. Staff friendly and helpful. While the rooms are small it was adequate for our needs, however the shower is very small if you are a big guy like me. Great continental breakfast with lots of pastries to choose from. The location of this hotel is its big plus, 20 metres from the Gare St Lazare great if travelling to Normandy plus multiple metro connections, so its convenient for travel anywhere. Sleep not disturbed by station noise as room well soundproofed. Would stay again.

  • User:ann c

    Trip type: Friends getaway

    HORRIBLE.

    rating12 Jun 2024

    HORRIBLE. We arrived to this tiny "hotel?" with a lobby that can barely fit two people in it. Guests were coming down the miniature set of winding stairs saying the elevator did not work. We were waiting to check in and upon hearing this asked if we could cancel our reservation- I told them that my friend could not walk up those stairs with a suitcase with a bad leg and they refused!!. they said someone was working on it! Because we had paid in full, they said "too bad- you paid in full and we will not refund your money". We did not stay there as it was an unsafe setting with no working elevator and a tiny ( 36" max) winding stair case that we could not have even fit our suitcase in to walk upstairs flights- ridiculous. It smelled and was dirty and would never recommend staying at a place with such rude management. We were appalled. samir hamidi, Directeur général at Austin's Saint Lazare Hotel, responded to this review We are sorry for the inconvenience caused by the temporary shutdown of our elevator for maintenance. Safety being our priority, it was essential to carry out this work. Upon your arrival, we informed you that the elevator would be back in service at the end of the afternoon and we offered to take your luggage up to your room, an offer which you refused.Like many hotels located in the center of Paris, it is modest in size. This is part of the charm of the city where every space is optimized. But our hotel is neither dirty nor dangerous; the well-being and safety of our customers are our priorities. The ratings and numerous very positive reviews on Tripadvisor, Expedia, Booking and other platforms bear witness to this.The manager

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