Campanile Paris Sud - Porte D'orleans - Arcueil

Recent Reviews: 635

• User:Julia H

  Trip type: Friends getaway

  How the accommodated 46 of us

  11 Oct 2024

  We were a group of 46 cyclists, and the service was efficient, helpful, and great! They went out of their way to accommodate our needs. The rooms were absolutely fine for an overnight stay. The breakfast was extremely good. There os a big car park on the roof which was perfect for our group. I would certainly reconsider the hotel Quentin Gilbert, General Manager at Campanile Paris Sud - Porte D'Orleans - Arcueil, responded to this review Dear Julia, We are delighted to hear about your positive experience with our efficient and helpful service, comfortable rooms, and excellent breakfast. We always strive to accommodate the needs of all our guests, and we are glad to hear that you enjoyed your stay with us. Your kind words are truly appreciated. We look forward to welcoming you back in the future.

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• User:Relax63639157511

  Trip type: Friends getaway

  Very good Paris hotel

  05 Oct 2024

  Excellent hotel. Very helpful staff. Visited with a cycling group. Comfortable rooms. Having a bath as well as a shower in the room after 4 days of cycling was a bonus. Very comprehensive breakfast. Easy check in and check out. Well located for visiting all the great sights of Paris. Quentin Gilbert, General Manager at Campanile Paris Sud - Porte D'Orleans - Arcueil, responded to this review Thank you for your positive review! We are delighted to hear that you enjoyed your stay with us, especially the comfortable rooms, helpful staff, and comprehensive breakfast. We are glad to know that our hotel's location was convenient for your visit to the great sights of Paris. We look forward to welcoming you back soon.

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• User:RR9400

  Trip type: Couples

  Utter nightmare experience. We were treated so badly as a customer!

  30 Jul 2022

  We had a horrible experience with this hotel. I hope my review will warn a lot of people to rethink their choice. We booked this hotel in may for our stay at the end of July and beginning of August. We booked it with a wonderbox. We called the hotel and asked if ze could book it for those days with our wonderbox. They told us yes and to e-mail them to confirm our booking. So we send them an e-mail they then confirmed again there were rooms available and to give them additional information. We send them everything they needed. We then called them again to confirm if our booking was completed and they told us that they got our reservation and confirmed our stay. We went on our holiday and we drove 12 hours from Spain to Paris. After this drive we get to the hotel and we try to check in. The guy at the reception tells us he doesn’t have a reservation in his system. We are really distraught by this because we were reassured that we had made a reservation with our wonderbox. He tells us too bad you should have gotten a confirmation e-mail now you don’t have any proof so you are on your own. We tried to explain that it was their fault because they misinformed us about the booking and didn’t tell us anything about a confirmation e-mail and that they should help us and look for a solution. The guy was really unfriendly and didn’t try to help us. He just said you don’t have any proof that’s your fault. He then told us they sent us an e-mail that said that there weren’t any rooms available for our dates, but we never received that e-mail. He acted like we were lying and were criminals, but why would we do that? Why would we drive 12 hours to our hotel if we knew we had no reservation? It was an utter nightmare. The only solution he gave was to pay full price for the rooms, but after the treatment we got we would never stay at that hotel! They really don’t care about their customers. So I would think twice before booking a room there, because if anything goes wrong even if it is their fault you are on your own. So beware! campanile arcueil, Directeur général at Campanile Paris Sud - Porte D'Orleans - Arcueil, responded to this review Hello, We unfortunately have no record of your reservation that you said you have maid. We don't have your name and cannot get back to you. Please contact us directly.Best regards.

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• User:LazarSky

  Trip type:

  Super

  17 Apr 2022

  The hotel is great. The location is partially far from the center of events, but it certainly doesn't matter. When someone likes to walk, then distance is not a problem. The hotel is clean, the rooms are really nice and tidy campanile arcueil, Directeur général at Campanile Paris Sud - Porte D'Orleans - Arcueil, responded to this review Hi Lazar. Thanks a lot for you nice message. We hope to see you soon gain.

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• User:Nithesh_claudio

  Trip type:

  This is my second time in this hotel and probably won’t be my last either!!!

  02 Mar 2022

  Fair price comparing to all the other ones nearby. Great service and great location there’s supermarkets and fast food restaurants nearby. Only problem I had to deal with was the cleaning staff couldn’t understand English so it was kind of confusing but other than that this is great hotel really enjoyed my stay!! campanile arcueil, Directeur général at Campanile Paris Sud - Porte D'Orleans - Arcueil, responded to this review Thanks a lot for your comments, we really appreciated it. It is true that our cleaning staff do not speak english for most of them but all our receptionsit do, so don't hesitate to ask us a the reception if you need anything :)See you again soon.

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