Campanile Versailles Buc

Recent Reviews: 241

• User:alicenB27SE

  Trip type: Couples

  Really bad experience

  12 Aug 2023

  We came here oj vacation, just one night to see the Versailles castel. It's near by, 15 minutes from Versailles. We found a really DIRTY toilette anda really DIRTY bed. Not recommended. A realy bad experience.

• User:JayneShuff

  Trip type: Couples

  The bad reviews are correct!

  24 Jul 2022

  We booked this hotel for a stopover on our return home from south of France. After booking I looked at reviews here and thought they aren’t great but am sure things have improved since 2021…. They haven’t trust me! On arrival I commented that I hope the aircon is good as it was so warm to be told “oh it’s broken”, is there a fan in the room I asked … “no”. I asked to see the room to check how hot it was and told the receptionists I was hesitant about staying. They weren’t interested, I asked if there was a reduction in the room rate as aircon not available - no… when I pushed they said they might be able to give 10% and the more senior receptionist said if the room wasn’t suitable she might have another room to show me. First room was baking hot, when I asked about seeing second room I was told it was the same, on returning to reception with the receptionist she whispered something to her colleague behind her hand - very professional! More senior receptionist offered to refund breakfast, the 2 receptionists then spent 10 minutes trying to do this and having a good giggle at the same time and eventually said we can’t do it. The behaviour and attitude of the receptionists was very poor. We left and found another hotel a few miles down the road - still a Campanile but what a difference, staff were friendly and helpful and aircon worked. I do not in anyway recommend staying at the campanile Versailles Buc. OLIVIER L, Directeur général at Campanile Versailles - Buc, responded to this review Dear Madam,Rest assured that the satisfaction of our customers is essential and that we pay particular attention to the quality of our services.We understand your disappointment at arriving at a hotel with broken air conditioning on a very hot day. This failure happened on a weekend and the maintenance technicians were not working. Also we didn't have a fan available. You asked for a goodwill gesture that the receptionists were ready to grant. Unfortunately a computer problem blocked them. Can you be lenient ? The receptionists didn't mean to disrespect you. It's a misunderstanding !Whatever the circumstances, does an air conditioning failure justify such a harsh comment on us?You have canceled your reservation so how can you judge our hotel? It's like giving your opinion on a dish that you haven't eaten !Our air conditioning has been repaired since your visit, so I encourage you to come and spend a night in our hotel. You will find that we know how to welcome our customers.Best regards.Olivier L.

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• User:Adfds64

  Trip type: Business

  Strong cigarette smoke smell

  09 Feb 2021

  Unfortunately the previous occupier had smoked in the bedroom and the smell was awful. Even the sheets were smelly . It might have been useful not to rent this room yet, even if I fully understand it’s not your fault OLIVIER LESTIDEAU, Directeur général at Campanile Versailles - Buc, responded to this review Dear Customer,First of all, I would like to thank you for taking the time to share your thoughts with us. Be certain that the satisfaction of our customers is essential and that we pay particular attention to the quality of our services.Please accept our apologies for the smell of tobacco. Like most hotels, our rooms are all non-smoking. Unfortunately, some dishonest and disrespectful guests continue to smoke in their rooms. We spray special deodorant and above all we ventilate the room. Despite this, the smell sometimes persists.We inform you that in case of dissatisfaction, we do not hesitate to dislodge customers in another room. Have you requested it ?We hope to be able to welcome you again during a future stay.Kind regards.Olivier L.

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• User:JenBlack85

  Trip type: Couples

  What I expected

  21 Aug 2020

  I knew not to expect too much when I booked this hotel, it was only supposed to be for one night anyways to cut a very long drive into half. And for one night, it's ok. Located in a industrial area it is not the best location, but the room was alright, unfortunately the sheets and towels had stains and it felt rather dirty. The staff was friendly though and I appreciated that they spoke English. The breakfast was ok, we had to preoder what we wanted the night before. OLIVIER LESTIDEAU, Directeur général at Campanile Versailles - Buc, responded to this review Dear Madam, dear Sir,Thank you for your comment. We are sincerely sorry that you have found stains on your sheets and towels. Did you ask reception to come and see him ? The satisfaction of our customers being paramount, we could have replaced the sheets and given you new towels.We hope to be able to welcome you during a future stay.Best regards.Olivier L.

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• User:claudiof515

  Trip type: Business

  Out of route

  10 Jul 2019

  It is standard Campanile but it is a bit out of route. So better have a carNot bad not goodNo disappointment if you know how Campanile are....So consider it before bookingIt is not 24 hours open reception. So better get there not too late L-OLIVIER78, Gérant at Campanile Versailles - Buc, responded to this review Dear Madam, dear Sir,Thank you for your comment. We do not know how to appreciate it, but the whole chain CAMPANILE will be delighted to welcome you on the occasion of a next reservation.Best regards.Olivier L.

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