Citadines La Defense Paris

Recent Reviews: 25

• User:awalshy

  Trip type: Business

  Best avoided. A relic of the 1970s like most of the area.

  21 May 2026

  It’s not great. Pros: Staff are friendly.Cons: It’s tired and in an extremely tired part of the area. It’s difficult to locate for Uber etc. it’s jaded inside. The rooms are small. The “balcony view of Paris” was dystopian. Whilst I was there, at 10pm in the evening most of the hotel was disturbed by a fight between a group in the courtyard area directly outside the hotel. A brutal violent attack for all to see and hear. It’s not a particularly pleasant place and wouldn’t take my family there (where as I have in the past at other Citadines in Paris). AHMED MEBALLAGH, General Manager at Citadines La Defense Paris, responded to this review Dear Mr Walsh,Thank you for taking the time to share your feedback following your stay at Citadines La Défense Paris.We are truly sorry to hear about the incident you witnessed during your stay. Following an internal review, we confirmed that a conflict did occur outside our residence between two individuals that evening. Such situations are extremely rare, and we sincerely regret that you experienced this during your visit.Please rest assured that we take this matter very seriously. We have already reviewed the event with our teams and reinforced our safety procedures to ensure the comfort and security of our guests.La Défense is generally considered a safe and well-monitored business district, home to many major international companies and equipped with extensive CCTV surveillance. In addition, our residence is located near one of Europe’s most prominent towers, an area that benefits from heightened security measures. This is why we are especially sorry that your experience did not reflect the usual environment of the neighborhood.Should you wish to share any additional details regarding the incident, we would be grateful to hear from you.We are also sorry that the condition of the residence did not meet your expectations. Your feedback is valuable and helps us continue improving the quality of our facilities and services.Finally, regarding the apartment size, we are sorry if the accommodation did not meet your expectations. Please note that we offer several apartment categories with different layouts and surface areas, and some options provide more spacious accommodation than the studio you reserved for your stay. Our team would be delighted to provide any further information about these different accommodation categories.We remain at your disposal and sincerely hope to have the opportunity to welcome you again under better circumstances.Kind regards,Management Team - Citadines La Défense Paris

  Read more

• User:CSB_Caracas

  Trip type: Family

  Mixed feelings but would repeat

  07 Jun 2025

  The location is excellent. It's very close to the subway, with restaurants and markets nearby. For Paris, the apartment was a good size, with a main bedroom, a small living area, and a mini-kitchen. That said, there are small bathrooms in Paris... and then there's this one. "Uncomfortable" is an understatement. The hot water suddenly turns into boiling water. La Direction CITADINES LA DEFENSE , Guest Services / Front Office at Citadines La Defense Paris, responded to this review Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us.We are pleased to hear that you enjoyed our central location, close to public transport, and that you found the size of the apartment comfortable by Parisian standards. Our goal is to provide our guests with practical and well-equipped accommodations that allow them to feel at home.We regret, however, that the design of the bathroom and the hot water issue did not meet your expectations. Please accept our sincere apologies for this inconvenience. We take your comment seriously and will immediately have our maintenance team check the water temperature regulation to prevent this from happening again.We truly value your honest review, as it helps us improve the quality of our services. We hope to have the pleasure of welcoming you back for an even more comfortable and satisfying stay.The Management Team, Citadines La Defense Paris

  Read more

• User:Abdulla a

  Trip type: Solo travel

  Disappointing Stay: Unclear Policies and Lack of Comfort

  01 Jan 2025

  "My experience at this hotel was somewhat disappointing. Here are the main points I would like to mention:No daily cleaning of the rooms and additional cleaning fees: The room was not cleaned daily, and there were additional charges if I wanted cleaning service, which was not mentioned during the booking.No assistance with luggage: There was no one available to help me carry my luggage to the room, making it more difficult to get settled.Lack of privacy at the room entrance: The entrance was shared with another room, which affected the level of privacy. This was not disclosed at the time of booking.Noise from the adjacent room: There was a high level of noise coming from the neighboring room, which affected my comfort during my stay.Interestingly, all the other hotels I have stayed in with similar ratings offer these services, except for this one, making this experience even more disappointing. These issues were not clearly mentioned in the booking details and impacted my overall experience. I believe the hotel should improve these aspects to provide a more comfortable and private stay for guests. La Direction CITADINES LA DEFENSE , Guest Services / Front Office at Citadines La Defense Paris, responded to this review Dear Abdulla,Thank you for taking the time to share your feedback. We regret that your stay did not fully meet your expectations.Regarding housekeeping, we would like to clarify that, as an aparthotel, our service includes weekly cleaning. Daily housekeeping is not included in the standard rate, except upon specific request, as indicated during the booking process.Regarding luggage assistance, we would like to inform you that this service is not offered at our property. We understand this may have been inconvenient and appreciate your understanding.We are sorry that the entrance to your room and the noise from the neighboring room affected your comfort. Please note that our reception is available 24/7 for any requests or further assistance.We hope to have the opportunity to welcome you again and provide you with a more enjoyable experience.Sincerely,The management, Citadines La Défense Paris

  Read more

• User:Debbiee6197

  Trip type: Family

  Family break with a day at Disney

  30 Dec 2024

  Lovely! Family of 6 (3 adults, 3 teens/children) staying in 2 apartments. Staff were really friendly and helpful, apartments were clean and comfortable, plenty of storage space and well equipped. The location is fantastic for the metro and sightseeing, also, had a day at Disney and it’s just one train from the main station at La Defense. The hotel is a short walk through the business district to a huge shopping centre with a cinema, supermarket and restaurants. Really surpassed expectations and would definitely recommend. La Direction CITADINES LA DEFENSE , Guest Services / Front Office at Citadines La Defense Paris, responded to this review Dear Guest,Thank you so much for your wonderful feedback! We are thrilled to hear that you and your family had a great stay in our apartments. It’s a pleasure to know that you appreciated the warm welcome from our team, the comfort of the apartments, and their well-equipped amenities.We are also delighted that the hotel's location, with easy access to the metro and nearby attractions, was convenient for you, as well as the proximity to shops and restaurants.We would be delighted to welcome you back on your next visit.The Management Team, Citadines La Défense Paris

  Read more

• User:Lina K

  Trip type: Solo travel

  Wonderful hotel

  19 Oct 2024

  The hotel is wonderful, the rooms are very clean and cozy. I stayed in a Studio Deluxe Room, and it was excellent: a large and comfortable bed, a small kitchenette, and a cozy bathroom. The hotel offers delicious breakfasts, and the coffee here is especially aromatic. The hotel staff is very friendly. The hotel is located in a very convenient area, right by the main metro line (about a five-minute ride to the Champs-Élysées). There's a large shopping center nearby where you can find groceries, souvenirs, and clothing. I would love to come back here again :) La Direction CITADINES LA DEFENSE , Guest Services / Front Office at Citadines La Defense Paris, responded to this review Dear Flinak, Thank you so much for your lovely feedback! It’s truly a pleasure to hear that you enjoyed your stay with us and appreciated the comfort of our Studio Deluxe Room. We take great pride in offering a cozy and welcoming atmosphere, and it’s wonderful to know that our breakfast and coffee left such a positive impression on you.Your kind words about our team mean a lot to us, as we strive to provide warm and attentive service to every guest. It would be an absolute pleasure to welcome you back in the future.The Management Team, Citadines La Défense Paris

  Read more