Citadines Place D'italie Paris

Recent Reviews: 626

• User:Catherine J

  Trip type: Family

  Average

  24 Oct 2025

  Apartment was okay, clean and functional but unattractive. It had only internal windows looking out over the shopping centre next door. Breakfast was quite nice although not amazing. Reception staff were friendly and helpful. Location is good with a metro station literally just outside and a pleasant local area.

• User:rutih

  Trip type: Family

  Very nice place

  12 Apr 2025

  Nice apart hotel. Next to the metro and shopping mall. Nice apartment. Good breakfast. Staff very kind and helpful. Towels and other amniyies available all the time.free cofee in the lobby. The living room and kitchen very convenient and useful Celia Bau, General Manager at Citadines Place d'Italie Paris, responded to this review Dear RutihThank you for taking the time to share your lovely feedback! We're so glad to hear you enjoyed your stay with us, especially the convenient location, apartment facilities, and our complimentary coffee in the lobby. It's great to know our team made a positive impression too – I’ll be sure to pass on your kind words.We hope to welcome you back to Citadines Place d'Italie very soon!Warm regards,Celia Bau, Residence Manager

  Read more

• User:I S

  Trip type: Family

  Terrible Hot Water Issue and Poor Customer Service

  05 Mar 2025

  We are a family of three who stayed at this hotel for five days, and unfortunately, our experience was far from satisfactory. We occupied a family room that was meant to accommodate four people, but the issues we faced throughout our stay made it one of the worst experiences we've had during our travels.The room came with a bath tub, which initially seemed like a nice touch, but as soon as we filled the tub on our first evening, we realized there was a major problem. The water turned cold after just one fill, and no matter how long we waited, it didn’t heat back up. We reported the issue to the receptionist, and he gave us a key to a studio with a bath tub, where we were able to fill the tub with hot water without issue. This was a temporary fix, and we were told the engineer would address the problem on Monday.However, when we returned to our room on Monday, the same issue occurred. The hot water ran out after one bath, and once again, we were moved to another studio, this time with just a shower. While the shower worked fine, it wasn't what we had booked, and it was disappointing to deal with the inconvenience. We were told the hot water problem would be fixed, but it clearly wasn’t.On Tuesday, when we complained again about the lack of hot water, the receptionist completely dismissed our concerns and insisted that we had been "lavish" with the hot water usage. This was not true – we made every effort to use as little water as possible. To make matters worse, we were told that after a few hours the hot water would recover. After waiting for six hours, there was still only mildly warm water, not hot enough for a bath. It was extremely frustrating to be blamed for an issue that was clearly a hotel maintenance failure.By the time we left on Thursday, we were thoroughly disappointed by our stay. If you're looking to enjoy a proper hot bath during your trip, I strongly advise avoiding this hotel. We’ve traveled extensively, and this was by far one of the worst experiences we've had, not only because of the lack of hot water but also due to the poor handling and blame placed on us by the staff.We hope the hotel takes this feedback seriously and improves their maintenance and customer service. Reception Place d'Italie, Owner at Citadines Place d'Italie Paris, responded to this review Dear Monsieur / Madame, We are truly sorry to hear that your stay did not meet your expectations and that you experienced issues with the hot water in your room. We understand how this inconvenience may have affected your comfort and overall experience.Our team attempted to provide alternative solutions by offering additional rooms to mitigate this issue, but we regret that this was not enough to make your stay enjoyable. Please rest assured that we have taken your feedback seriously and have already reinforced our technical checks to prevent such situations from happening again.We sincerely apologize for the way your concern was perceived and handled at the reception. Customer service is our top priority, and we will be reviewing this matter with our team to improve our responsiveness and approach to guest concerns.We hope to have the opportunity to welcome you again and provide you with an experience that truly reflects our usual standards.Best regards,Marina - Front Office Manager

  Read more

• User:Josephine T

  Trip type: Couples

  Great location

  13 Oct 2024

  The location was ideal. Steps from the metro station and on the outskirts of a traffic circle with cafes and bars to choose from. Staff we thoughtful. We were in Paris for our anniversary. They had a small bottle of champagne and a card for us when we arrived in our room. They had laundry facilities and used the WeWash app so if you are travelling outside Europe or with an e sim download the app ahead of time. Alternatively you can ask reception to start the machines for you and it will be charged to your room. $5 Euro to wash and $4 Euro to dry. The room was ok. The bathroom very small and awkward. Our fan wasn’t working so it was very hot. I asked for it to be fixed and it wasn’t. The answer was to open the window. Not ideal if you can’t sleep with the noise. You need your card to enter the hotel lobby so there is enhanced security. Finding value in accommodation in Paris seems rather difficult. This place was acceptable considering the options out there. Basic accommodation with no frills and no daily cleaning service. We didn’t try the breakfast. Citadines Place d'Italie , Autre at Citadines Place d'Italie Paris, responded to this review Dear guest, Thank you for sharing your detailed feedback! We're glad to hear that you enjoyed the ideal location, the thoughtful gesture for your anniversary, and the helpfulness of our staff. We appreciate your notes about the laundry service and security as well.We’re sorry to hear about the issues with the bathroom size and the fan in your room. Your comfort is important to us, and we regret that the issue wasn’t resolved to your satisfaction. We’ll make sure to address this with our team to improve future experiences.We truly appreciate your honest review and hope to have the chance to welcome you back for an even better stay in the future! Best regards, Citadines Austerlitz

  Read more

• User:549brittanye

  Trip type:

  Could have been great!

  22 Sept 2024

  The location of this hotel was so nice. And the 1 bed apartment is so nice and spacious. However my room bath/shower was in need of serious maintenance. The showerhead was falling off and the shower itself falling apart. I mean I’ve never stayed in a room this damaged, and very disappointed in that. Citadines Place d'Italie , Autre at Citadines Place d'Italie Paris, responded to this review Dear Guest, Thank you for your feedback. However, we're truly sorry to hear about the issues with your bathroom. This is not the experience we want for our guests, and we appreciate you bringing it to our attention. We will make sure to address these maintenance concerns with our team. We hope to have the opportunity to provide you with a much better stay in the future!Best regards,Citadines Austerlitz

  Read more